Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lima for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
284 reviews
5 stars
122
4 stars
59
3 stars
27
2 stars
15
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for being helpful and knowledgeable, others were described as rude and dismissive.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided excellent assistance, while others were criticized for being clueless or unhelpful.
Billing Issues
Multiple reviews highlighted problems with billing practices, including unexpected charges and lack of transparency regarding plans.
Store Experience
Customers reported long wait times and poor in-store experiences, with some feeling ignored or pressured to purchase items they did not want.
Product Availability
There were complaints about the lack of available products, particularly phones, leading to customer dissatisfaction.
- KBKari BurgessNov 2, 20255.0Evelyn was fantastic she did everything great
- JHJoan HarrisNov 1, 20255.0Evelyn was great to work with
- BBBeverly BucherOct 31, 20255.0Evelyn was fantastic
- KWKaysie WiningsOct 28, 20255.0Megan made this the most efficient visit EVER, promote her lol
- JJJake JacksonOct 13, 20251.01 star is too high for these scam artists. They doubled my bill for months. I signed up for 70$ a month yet they charge me literally double. I called the Verizon number, struggled with their ai system, and was told by a service member over the phone that I have been charged for the cloud service when I did not want that service, they must be intentionally adding charges to people's accounts or they are simply incompetent. Tho i dont think its incompetence, i think it is intentional. So back to the beginning. My first bill was double what it should be, when I called and got it squared away, it was pushed down to the proper 70. Then it doubled again the third month. It stayed like that for 3 months. Idk if ai has been running the show over there, but it seems like it. The key is that I wasn't being changed for the cloud service for my second month of service. My charge would have been 80. I didnt sign up for it, they signed me up for it without my consent. They gave me 80$ credit to compensate but its just not okay to manipulate your customers like this. Taking a lot of my money then taking less of it next time just doesnt sit right with me. You all should be ashamed of your incompetence to train your people. Why would you allow customers to feel like they've been taken advantage of or lied to. Because thats what you've done. And I know for a fact that I am not the only one. I live around here, not a lot of people are happy with this specific Verizon store nor their service. Sure, the phones work fine, its everything else that is the problem.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Lima, OH?
The Verizon store in Lima is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM. On November 6, 2025, the store will be open from 10:00 AM to 4:00 PM.
What products and brands does the Verizon store in Lima offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL, along with business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Lima offer options for online ordering and pickup?
Yes, customers can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. You can also schedule an in-store appointment online.
Which mobile plans and services are available at Verizon Lima?
Verizon Lima offers mobile plans, wireless internet plans, and voice plans tailored to both personal and business needs.
How can I schedule an appointment at Verizon Lima?
You can schedule an in-store appointment using the My Verizon app or via the quick link on their website for a convenient visit.
What payment methods does Verizon Lima accept?
They accept check, debit cards, and mobile NFC payments. Cash-only payments are not required at this store.
Is free Wi-Fi available at the Verizon Lima store?
Yes, free Wi-Fi is available at the Verizon store in Lima for customers' convenience.
Are there any nearby restaurants where I can eat before or after visiting Verizon?
Yes, nearby restaurants include Five Guys, Chipotle Mexican Grill, Applebee's Grill + Bar, Pardon My Cheesesteak, IHOP, and Raising Cane's Chicken Fingers, great for grabbing a meal around your visit.
What nearby stores can I visit for home improvement or furniture shopping?
Close to Verizon, you can find Lowe's Home Improvement, Ashley Furniture HomeStore, Ashley, and Ashley Store for a variety of home decor and furniture needs.
Are there any nearby automotive or service locations near Verizon in Lima?
Yes, nearby automotive-related places include BP gas station, Discount Tire, Take 5 Oil Change, White's Honda of Lima, and Valvoline Instant Oil Change, helpful if you need vehicle services during your visit.