Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lancaster for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
345 reviews
5 stars
196
4 stars
49
3 stars
23
2 stars
22
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being unprofessional and dismissive.
Staff Knowledge
Several customers highlighted the knowledge and helpfulness of specific employees, particularly Mark and Danielle, while others reported a lack of competence among staff.
Wait Times
Customers frequently mentioned long wait times and poor management of customer flow, leading to frustration.
Store Experience
The store environment received mixed feedback; some appreciated the cleanliness and organization, while others noted uncomfortable seating and a lack of attention from staff.
Promotions and Offers
Customers expressed dissatisfaction with the clarity and fulfillment of promotions, with some feeling misled about deals.
- AUA Google User1 day ago1.0Worst Verizon store ever. Jadi was so incompetent wasting 4 days of us coming in and still couldn’t finish a transaction that she promised she would. They also refused to let me talk to a manager about our experience. Avoid this store at all costs!!
- MSMichael SuperczynskiNov 11, 20253.0I wanted to upgrade my iPhone 16 Pro Max to an iPhone Pro Max 17 but they said it was on back order and wouldn’t be available for 4 weeks.
- KYKolbey YoungOct 21, 20255.0Very helpful got me and my wife everything we wanted with no hassle thanks Harley
- ISIngrid SearsOct 16, 20255.0Very good. The person helping me was pleasant, helpful, and kind.
- WCWillard CurryOct 8, 20255.0The staff was very helpful and tried to fix the issue I was having with my internet its still not fixed all the way but they helped me the best way they could and for that im greatful for thank u again lancaster ohio verizon team u rock
Frequently Asked Questions About Verizon
What types of mobile devices does the Verizon Lancaster store offer?
The Verizon Lancaster store offers the latest 5G smartphones, including brands like Apple (iPhone 15), Google Pixel 8, Samsung Galaxy S23, Motorola, Kyocera, and TCL.
What are the store hours for the Verizon location in Lancaster, OH?
The Verizon Lancaster store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment before visiting the Verizon Lancaster store?
Yes, you can schedule an in-store appointment online or through the My Verizon app to ensure personalized service during your visit.
What delivery and pickup options are available at the Verizon Lancaster store?
Verizon Lancaster offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Does the Verizon Lancaster store accept multiple payment methods?
Yes, the store accepts debit cards, mobile NFC payments, and checks; cash-only payments are not required.
What business products and services are available at this Verizon location?
This Verizon store offers business cell phones, mobile hotspots, tablets, laptops, as well as mobile plans, wireless internet plans, and voice plans.
Is there free Wi-Fi available at the Verizon Lancaster store?
Yes, the Verizon Lancaster store offers free Wi-Fi to customers during their visit.
Are there nearby dining options if I visit the Verizon store in Lancaster?
Yes, Raising Cane's, a fast-food chicken restaurant, MOD Pizza, a pizza restaurant, and Five Guys, a burger restaurant, are located nearby for convenient dining before or after your visit.
What nearby stores can I visit for shopping after visiting Verizon?
You can visit ALDI USA for groceries and supermarkets, Mattress Firm for furniture, and Bath & Body Works for beauty products, all located near the Verizon Lancaster store.
Are there accommodations and medical facilities near the Verizon store in Lancaster?
Yes, nearby accommodations include Hampton Inn Lancaster and Relax Inn. Medical facilities like Fairfield Family Dental, Sterling House of Lancaster, and The Ridge at Lancaster are also close by, useful if you have appointments or visitors in the area.