Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,655 reviews
5 stars
831
4 stars
411
3 stars
190
2 stars
63
1 star
160
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and politeness of staff, others reported rude and unhelpful interactions.
Product Availability
Many customers expressed frustration with limited stock and availability of products, particularly in comparison to online options.
Store Experience
Some customers enjoyed their shopping experience and found the store well-organized, while others felt harassed by overly eager staff.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including miscommunication and failure to deliver items as promised.
Technical Support
The Geek Squad received positive remarks for their assistance, but there were complaints about the clarity of service coverage and issues with product repairs.
- LTLois Jean ThoburnNov 16, 20255.0Thank you Keaton for assisting me as I purchased a V9 Dyson. You answered all my questions and even a question about setting the clock on my stove. Very professional and friendly. Love the new Dyson !!
- DMDamian MurphyNov 14, 20255.0Great shopping experience
- SSSherry StrubleOct 19, 20255.0Bought a dishwasher I can't wait to try
- DFDoug FuchsSep 25, 20254.0Good thing I new where to find what I wanted. Employees need customer service skills
- JJJohnSep 13, 20251.0I was banned from Best Buy in Lancaster for buying a router. Said they refuse to sell to me after I gave them my phone number for using my Best Buy Rewards and then the manager told me I’m not allowed back into their store. So I went to Reynoldsburg and purchased the item instead. Since this horrific customer service experience (the call center person said the district manager would call me. I’ve been waiting 6 months for a call back) I can purchase everywhere else like Reynoldsburg, Morse Rd., Polaris and Tuttle Mall without a problem. Asking the reps at the other store locations (who know me since I purchase from all other stores frequently) they laughed and told me to never go there again. And usually the manager of Lancaster is pretty cool. Guess he wasn’t that day. Hence the 1 star review.
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Lancaster, OH offer?
Best Buy in Lancaster sells TVs, computers, appliances, and more. They provide expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy in Lancaster?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Lancaster offer in-store shopping and pickup options?
Yes, Best Buy offers in-store shopping and has same day pickup available, though curbside pickup is not listed as available.
Can customers get their electronics repaired at Best Buy Lancaster?
Yes, the store provides repair services and Geek Squad support for electronics.
What payment methods does Best Buy in Lancaster accept?
Best Buy accepts debit cards and pay checks, and does not require cash only payments.
Is there an option for recycling electronics at Best Buy in Lancaster?
Yes, Best Buy Lancaster offers electronics recycling services.
Where can I get tech support near Best Buy Lancaster?
Geek Squad, located nearby, provides mobile phone and electronics support and is closely associated with Best Buy assistance.
What are some nearby dining options when visiting Best Buy Lancaster?
Nearby restaurants include Applebee's Grill + Bar, Frisch's Big Boy, Bob Evans, White Castle, and IHOP, providing various dining choices before or after your visit.
Are there any hotels near Best Buy in Lancaster for out-of-town shoppers?
Nearby hotels include Baymont Inn & Suites Lancaster and Holiday Inn Express & Suites, convenient for visitors needing accommodations.
What shopping options are available near Best Buy Lancaster apart from electronics?
Nearby shopping includes River Valley Mall, JCPenney, Old Navy, Justice, and American Eagle, offering fashion, toys, and more.