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Best Buy

4.0
(1673 reviews)

Business Details

(740) 654-8314

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1645 River Valley Cir N, Lancaster, OH
43130, United States

Hours

Reviews

4.0
1,673 reviews
5 stars
842
4 stars
411
3 stars
190
2 stars
64
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported rude behavior and poor service experiences.

Product Availability

Many customers expressed frustration with limited stock and availability of products, leading to dissatisfaction with their shopping experience.

Delivery Issues

Numerous reviews highlighted significant problems with delivery and installation services, including cancellations and lack of communication.

Store Environment

While some customers appreciated the cleanliness and organization of the store, others noted issues with staff being overly pushy or intrusive.
  • JL
    Joe Lowe
    6 days ago
    5.0
    Bought a dryer online and went to the store to pick it up. They had my dryer ready to go but I decided I might want a new washer as well. They didn't have what I wanted at the store so they have me a good deal on another washer that was in stock. I can't complain I've never had a bad experience at any best buy.
  • JN
    Juan Carlos Arias Nogales
    Feb 1, 2026
    5.0
    Excelente atención
  • KM
    Kim MD
    Jan 26, 2026
    1.0
    First time I’ve bought a TCL tv and it’s the worst tv I have ever owned…nothing but junk
  • JM
    Justin McGraw
    Jan 12, 2026
    1.0
    Worst customer service and delivery of any store I’ve ever experienced. 2 days before delivery they cancel and I have to reschedule and wait for another 2 weeks. All together waiting a month for an oven delivery and install. Then for my inconvenience no adjustments/discounts given on oven or delivery/install fee. Will never buy anything from Worst Buy ever again.
  • HS
    Heather S.
    Jan 5, 2026
    2.0
    The extra star is for the workers at Best Buy who seemed to me all honest, decent, capable people. The corporation is an entirely other matter. This company sold me a computer that didn't work and it took a good deal of time and effort for this to be remedied because the in-store and online staff do not have the power to make the most fundamental decisions to correct mistakes. Then, in gratitude to the staff member who finally remedied that issue, I stupidly bought a service plan that, in the end, provided no service at all. Instead, it wasted much more of my time and resources. After all this, Best Buy corporation only refunded me a tiny portion of the cost. Lesson learned. Beware.

Frequently Asked Questions About Best Buy

What products and services does Best Buy in Lancaster, OH offer?

Best Buy in Lancaster sells TVs, computers, appliances, and more. They provide expert advice, same day pickup, and Geek Squad support.

What are the store hours for Best Buy in Lancaster?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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