Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported rude behavior and poor service experiences.
Product Availability
Many customers expressed frustration with limited stock and availability of products, leading to dissatisfaction with their shopping experience.
Delivery Issues
Numerous reviews highlighted significant problems with delivery and installation services, including cancellations and lack of communication.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others noted issues with staff being overly pushy or intrusive.
JL
Joe Lowe
6 days ago
5.0
Bought a dryer online and went to the store to pick it up. They had my dryer ready to go but I decided I might want a new washer as well. They didn't have what I wanted at the store so they have me a good deal on another washer that was in stock. I can't complain I've never had a bad experience at any best buy.
JN
Juan Carlos Arias Nogales
Feb 1, 2026
5.0
Excelente atención
KM
Kim MD
Jan 26, 2026
1.0
First time I’ve bought a TCL tv and it’s the worst tv I have ever owned…nothing but junk
JM
Justin McGraw
Jan 12, 2026
1.0
Worst customer service and delivery of any store I’ve ever experienced. 2 days before delivery they cancel and I have to reschedule and wait for another 2 weeks. All together waiting a month for an oven delivery and install. Then for my inconvenience no adjustments/discounts given on oven or delivery/install fee. Will never buy anything from Worst Buy ever again.
HS
Heather S.
Jan 5, 2026
2.0
The extra star is for the workers at Best Buy who seemed to me all honest, decent, capable people. The corporation is an entirely other matter. This company sold me a computer that didn't work and it took a good deal of time and effort for this to be remedied because the in-store and online staff do not have the power to make the most fundamental decisions to correct mistakes. Then, in gratitude to the staff member who finally remedied that issue, I stupidly bought a service plan that, in the end, provided no service at all. Instead, it wasted much more of my time and resources. After all this, Best Buy corporation only refunded me a tiny portion of the cost. Lesson learned. Beware.
What products and services does Best Buy in Lancaster, OH offer?
Best Buy in Lancaster sells TVs, computers, appliances, and more. They provide expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy in Lancaster?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Lancaster offer in-store shopping and pickup options?
Yes, Best Buy offers in-store shopping and has same day pickup available, though curbside pickup is not listed as available.
Can customers get their electronics repaired at Best Buy Lancaster?
Yes, the store provides repair services and Geek Squad support for electronics.
What payment methods does Best Buy in Lancaster accept?
Best Buy accepts debit cards and pay checks, and does not require cash only payments.
Is there an option for recycling electronics at Best Buy in Lancaster?
Yes, Best Buy Lancaster offers electronics recycling services.
Where can I get tech support near Best Buy Lancaster?
Geek Squad, located nearby, provides mobile phone and electronics support and is closely associated with Best Buy assistance.
What are some nearby dining options when visiting Best Buy Lancaster?
Nearby restaurants include Applebee's Grill + Bar, Frisch's Big Boy, Bob Evans, White Castle, and IHOP, providing various dining choices before or after your visit.
Are there any hotels near Best Buy in Lancaster for out-of-town shoppers?
Nearby hotels include Baymont Inn & Suites Lancaster and Holiday Inn Express & Suites, convenient for visitors needing accommodations.
What shopping options are available near Best Buy Lancaster apart from electronics?
Nearby shopping includes River Valley Mall, JCPenney, Old Navy, Justice, and American Eagle, offering fashion, toys, and more.
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