Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,662 reviews
5 stars
835
4 stars
411
3 stars
190
2 stars
64
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude interactions and poor service experiences.
Product Availability
Many customers expressed frustration with limited stock and availability of products, leading to dissatisfaction.
Installation Issues
Several reviews highlighted problems with installation services and scheduling, causing significant inconvenience for customers.
Online Experience
Customers noted difficulties with the online ordering system and lack of direct communication with store staff.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others felt overwhelmed by staff pressure.
- BSBeverly Smith4 days ago5.0Electronics heaven
- HSHeather S.Jan 5, 20262.0The extra star is for the workers at Best Buy who seemed to me all honest, decent, capable people. The corporation is an entirely other matter. This company sold me a computer that didn't work and it took a good deal of time and effort for this to be remedied because the in-store and online staff do not have the power to make the most fundamental decisions to correct mistakes. Then, in gratitude to the staff member who finally remedied that issue, I stupidly bought a service plan that, in the end, provided no service at all. Instead, it wasted much more of my time and resources. After all this, Best Buy corporation only refunded me a tiny portion of the cost. Lesson learned. Beware.
- MAMary “Cathy” AnthonyDec 22, 20255.0Fast, friendly got exactly what I was looking for
- ASAudrey SchultzDec 21, 20251.0When you call Best Buy you can not talk to anyone to se if a product available at the store. AI sucks. Please get customer service back… so now I’m probably going to waste 2 hours out of my day to find out they don’t have what I need in the store… call 4 times. Can’t get a real person on the phone.
- MBMadison BakerDec 1, 20251.0If i could leave negative stars i would. I have tried to contact someone at a store for weeks and i can only get a robot
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Lancaster, OH offer?
Best Buy in Lancaster sells TVs, computers, appliances, and more. They provide expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy in Lancaster?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Lancaster offer in-store shopping and pickup options?
Yes, Best Buy offers in-store shopping and has same day pickup available, though curbside pickup is not listed as available.
Can customers get their electronics repaired at Best Buy Lancaster?
Yes, the store provides repair services and Geek Squad support for electronics.
What payment methods does Best Buy in Lancaster accept?
Best Buy accepts debit cards and pay checks, and does not require cash only payments.
Is there an option for recycling electronics at Best Buy in Lancaster?
Yes, Best Buy Lancaster offers electronics recycling services.
Where can I get tech support near Best Buy Lancaster?
Geek Squad, located nearby, provides mobile phone and electronics support and is closely associated with Best Buy assistance.
What are some nearby dining options when visiting Best Buy Lancaster?
Nearby restaurants include Applebee's Grill + Bar, Frisch's Big Boy, Bob Evans, White Castle, and IHOP, providing various dining choices before or after your visit.
Are there any hotels near Best Buy in Lancaster for out-of-town shoppers?
Nearby hotels include Baymont Inn & Suites Lancaster and Holiday Inn Express & Suites, convenient for visitors needing accommodations.
What shopping options are available near Best Buy Lancaster apart from electronics?
Nearby shopping includes River Valley Mall, JCPenney, Old Navy, Justice, and American Eagle, offering fashion, toys, and more.