Verizon

4.8
1006 reviews

About

Cell Phone Store
TCC Kent, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 3975 Cascades Blvd.

Details

  • DebitAvailable
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Verizon
3975 Cascades Blvd, Kent, OH
44240, United States

Hours

Reviews

4.8
1,006 reviews
5 stars
958
4 stars
10
3 stars
2
2 stars
0
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Kelsey, Sam, and Mike.

Service Issues

Some customers reported negative experiences, including unexpected charges and long wait times, leading to frustration.

Store Environment

The store was described as clean and well-organized, contributing to a positive shopping experience.

Efficiency

Several reviews highlighted the quick and efficient service provided by staff, making the process of getting new phones or resolving issues smooth.

Professionalism

Customers appreciated the professionalism of the staff, particularly in handling complex issues and providing clear explanations.
  • RW
    Rebecca Weller
    Oct 25, 2025
    1.0
    Don’t go here. They charge $60 to set up a new phone and did not tell me that. Ridiculous. They didn’t even set them up. My son set up his new phone and my husband‘s. Most of my stuff didn’t transfer over despite being there forever as it was supposedly transferring. Also, they signed me up for all kinds of unnecessary things that I didn’t ask for such as Google AI pro and total protection coverage on each phone. They set up a supposed ghost line so that I would get a free new phone, but then I was being charged for the line. They told me that that would not happen. It took me hours on the phone with Verizon to get it all figured out and much stress.
  • IC
    Ian Crouse
    Oct 18, 2025
    5.0
    Zoe was great!
  • DB
    Duane B
    Oct 18, 2025
    4.0
    Really friendly staff. I'm bad with names but the lady that helped me out. Was real informative and straight forward to the point. I would recommend Verizon to all my friends. Keep up the good work
  • RS
    Richie Scott
    Oct 15, 2025
    5.0
    We have had great customer service every time we have been to this store. Highly recommend!
  • BK
    Barbara K
    Sep 21, 2025
    1.0
    Both people were rude, took three other customers in front of me, left me waiting 45 minutes to tell me they couldn't do anything with a pre-paid account, which they might have answered earlier with one question. When I asked why they took the other people first, she answered, "I didn't think they would take long."

Frequently Asked Questions About Verizon

What products and brands does Verizon at 3975 Cascades Blvd offer?

Verizon offers smartphones, tablets, and wireless devices from brands like Apple, Samsung, Motorola, LG, HTC, and Google.

What are the store hours for Verizon at 3975 Cascades Blvd in Kent, OH?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.