Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Independence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
258 reviews
5 stars
122
4 stars
43
3 stars
21
2 stars
9
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being described as friendly and helpful, while others were reported as rude and unhelpful.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided effective assistance, but there were also complaints about employees lacking product knowledge and providing incorrect information.
Wait Times
Customers frequently reported long wait times for service, with some experiencing waits of over an hour, leading to frustration and dissatisfaction.
Store Experience
While some customers praised the cleanliness and organization of the store, others reported poor management and inefficiencies in handling customer appointments and walk-ins.
Promotions and Issues
Numerous reviews mentioned problems with promotions and unresolved issues, leading to customer frustration and a desire to switch carriers.
- RPRyan PainterSep 30, 20255.0TJ along with other members of the team have been extremely helpful and supportive. TJ puts the customer first and that speaks volume.
- MGMiriam GradySep 30, 20251.0I have been a Verizon customer for over 20 years never have I gone into a corporate store that lacked the personable and knowledgeable staff as this one. I went to this one for location convenience. I will travel next time to Pinecrest where I know I will be valued.
- BMBetty MaringoAug 12, 20251.0Terrible customer service
- CWcharles wasielewskiApr 20, 20184.0Always willing to help the guy buying a new phone but when you need a fix repair or anything else it's hard to get attention
- RCRobert ColemanJan 31, 20161.0This store is the worse Verizon store EVER employees are NOT nice at all manager dose'nt have a clue about customer relations I was treeted like a piece of TRASH so I say all employees should be (FIRED)not retrain because some animals can't train version please FIX THIS STORE
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Independence, OH?
The Verizon store in Independence is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones can I find at the Verizon Independence location?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Independence.
Does the Verizon Independence store offer in-store pickup for online orders?
Yes, the store offers in-store pickup for online orders, along with free 2-day shipping, express lockers, and same-day delivery options where available.
What types of services does Verizon Independence provide?
Verizon Independence offers mobile plans, wireless internet plans, and voice plans suitable for personal or business use.
Are there any convenient ways to schedule appointments or shop for Verizon products online?
Yes, you can schedule in-store appointments and place online orders through Verizon's website or use the My Verizon app for added convenience.
What payment methods are accepted at Verizon Independence?
Verizon Independence accepts paychecks, debit cards, mobile NFC payments, and does not require cash-only payments.
Is there free Wi-Fi available at the Verizon Independence store?
Yes, the Verizon store in Independence offers free Wi-Fi for customers.
What nearby dining options are close to Verizon in Independence for a meal before or after shopping?
Nearby dining options include Naf Naf Grill (Middle Eastern/Mediterranean cuisine), DiBella's Subs (sandwich shop), Panera Bread (coffee shop and bakery), BIBIBOP Asian Grill, Donatos Pizza, Red Robin Gourmet Burgers, North Coast Rock café, and Jimmy John's sandwich shop.
What nearby services might customers visit along with Verizon in Independence?
Customers might also visit nearby services such as Carlitta's Day Spa for relaxation, Enterprise Rent-A-Car for vehicle rental, KeyBank for banking needs, Bartlett Insurance Agency for insurance services, and local employment agencies like EverStaff and Staffing Solutions Enterprises.
Are there medical or health-related facilities near the Verizon store in Independence?
Yes, nearby medical facilities include Cleveland Clinic Rockside Medical Building, Areum Kim (Psychiatrist), Suncrest Hospice, LifeStance Health (counseling and mental health), Precise Men's Medical Center, LifeStance Therapists & Psychiatrists Independence, The LASIK Vision Institute, Michael H. Morgan D.D.S., and LasikPlus - Cleveland for eye care.