Business Details
6712 Rockside Rd, Independence, OH
44131, United States
Certified by Verizon • Feb 22, 2026
(216) 573-5880
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/ohio/independence/independence-342284
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Independence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
378 reviews
5 stars
199
4 stars
47
3 stars
27
2 stars
15
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, including long wait times, unhelpful staff, and unresolved issues.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, many reviews highlighted a lack of training and awareness among employees.
Sales Pressure
Several customers felt pressured to purchase additional services or products, leading to dissatisfaction with their overall experience.
Store Experience
Customers reported mixed experiences regarding store cleanliness and organization, with some noting positive aspects while others mentioned disorganization and inefficiency.
- RJRussell James1 day ago1.0Wow, I would love to say that maybe I just got a hold of someone having a bad day, but that would require me speaking with someone. After more than 30 years with Verizon we left, yet we keep getting a bill for a phone number we have never had. But after 180 days and over 4 hours on the phone and being told the our account was taken care of. Nope, we can get this excuse of a company to even pick up the phone during normal business hours.
- ABAntwon Brown3 days ago1.0I had a bad experience in store, called in to get the store manager name and was played with. Heard laughter in the background as if this is a joke. The assistant manager got on the phone, gave me his name but wouldn't give me the store manager name
- AKAndriy KucherJan 16, 20261.0I was refused service because I declined the optional ~$20/month insurance. I was told to order online and have it shipped, or come back the next day to pick it up. I didn’t understand why they couldn’t complete the purchase while I was already there—another Verizon store handled the same situation with no issues. Felt like unnecessary pressure to add extras.
- MHMissy HayesDec 11, 20255.0Thank you Yasmeenah Norman and Taylor Walker for transferring and setting up my new Phone. They were both lovely. I appreciated their proficiency, patience and expertise. It took less time then I thought and I was completely happy when I left. I only go to this Verizon store and this is why!
- MGMiriam GradySep 30, 20251.0I have been a Verizon customer for over 20 years never have I gone into a corporate store that lacked the personable and knowledgeable staff as this one. I went to this one for location convenience. I will travel next time to Pinecrest where I know I will be valued.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Independence, OH?
The Verizon store in Independence is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones can I find at the Verizon Independence location?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Independence.
Does the Verizon Independence store offer in-store pickup for online orders?
Yes, the store offers in-store pickup for online orders, along with free 2-day shipping, express lockers, and same-day delivery options where available.
What types of services does Verizon Independence provide?
Verizon Independence offers mobile plans, wireless internet plans, and voice plans suitable for personal or business use.
Are there any convenient ways to schedule appointments or shop for Verizon products online?
Yes, you can schedule in-store appointments and place online orders through Verizon's website or use the My Verizon app for added convenience.
What payment methods are accepted at Verizon Independence?
Verizon Independence accepts paychecks, debit cards, mobile NFC payments, and does not require cash-only payments.
Is there free Wi-Fi available at the Verizon Independence store?
Yes, the Verizon store in Independence offers free Wi-Fi for customers.
What nearby dining options are close to Verizon in Independence for a meal before or after shopping?
Nearby dining options include Naf Naf Grill (Middle Eastern/Mediterranean cuisine), DiBella's Subs (sandwich shop), Panera Bread (coffee shop and bakery), BIBIBOP Asian Grill, Donatos Pizza, Red Robin Gourmet Burgers, North Coast Rock café, and Jimmy John's sandwich shop.
What nearby services might customers visit along with Verizon in Independence?
Customers might also visit nearby services such as Carlitta's Day Spa for relaxation, Enterprise Rent-A-Car for vehicle rental, KeyBank for banking needs, Bartlett Insurance Agency for insurance services, and local employment agencies like EverStaff and Staffing Solutions Enterprises.
Are there medical or health-related facilities near the Verizon store in Independence?
Yes, nearby medical facilities include Cleveland Clinic Rockside Medical Building, Areum Kim (Psychiatrist), Suncrest Hospice, LifeStance Health (counseling and mental health), Precise Men's Medical Center, LifeStance Therapists & Psychiatrists Independence, The LASIK Vision Institute, Michael H. Morgan D.D.S., and LasikPlus - Cleveland for eye care.
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Certified February 22, 2026Yext Knowledge Graph
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