Geek Squad

Reviews

• PS

  Phillip Stankey

  Jul 5, 2025
  5.0
  June was amazing!!! Very helpful and professional
• QG

  Quinisha Glaspie

  Jun 30, 2023
  1.0
  Refused to fix products they sold
• ES

  Erika Szymanski

  Sep 26, 2020
  1.0
  Scheduled an appointment with geek squad for them to send my broken Apple Watch in for service. Ended up rescheduling the original appointment I had made for a few days later. When I went in for my new apt they refused to take my watch stating I had too many separate cases on their computers to be able to send it in (even though the old one was a cancelled appointment). I asked if we could call apple support (where the appointments were made) to get this cleared up and they wouldn’t. They basically said sorry can’t help you and told me to figure it out on my own. I immediately went to the apple store and they took my watch no problem and told me Best Buy definitely should of called them, as they do frequently to solve issues like this. Apparently spending 3 minutes making a call is too much effort for them in their day. A few other customers also walked in while I was waiting and no matter what question they were asked their response was always “i don’t know Sorry” to every single question. How can you be in geek squad if you have no clue how to help anyone, no tech knowledge, and you’re not willing to even attempt to serve your customers properly and professionally. I will never use them again.
• SS

  Snōw

  Jul 18, 2017
  1.0
  Came in because I had no power to USB or displays, but everything else was turned on. They had no clue. None. I take it into my work and my boss knows what's wrong by just looking at my computer from the outside within 5 seconds. The was not a 4 Pin ATX 12V in the motherboard. I'm surprised I didn't notice it, but if two people at geek squad did not, what's the point of the business?

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