Mixed reviews on customer service; some employees were praised for their helpfulness while others were criticized for being rude or unresponsive.
Product Availability
Customers noted a shrinking stock and limited selection, with some expressing disappointment in the availability of items.
Delivery Issues
Several customers reported poor experiences with delivery and installation services, including missed appointments and unprofessional behavior from delivery staff.
Store Condition
Feedback indicated that the store was not well-kept and appeared outdated, contributing to a negative shopping experience.
Return Policy
Customers expressed frustration with the strict return policy, feeling it was less favorable compared to competitors like Amazon.
MP
micka porter
2 days ago
5.0
Worst Best Buy I've ever been in. These people working were sharing videos with each other in a group and helping Noone. I'd fire management and replace every person that worked there.
KB
Kari Betz
4 days ago
5.0
Had what I needed expensive bit they had it
BM
Brian McGee
Nov 7, 2025
1.0
Extremely disappointed and dissatisfied with the service I have received. I have personally emailed the manager, Jeremy, asking for feedback to no avail. My family has spent over $10,000 at Best Buy in 2025 alone, are Best Buy Total Rewards Customers (which is a costly annual charge) and have not been treated well. I have also called corporate Best Buy. I was promised return calls the past 2 days.. nothing. I purchased a monitor that they have had well over a week for repairs. They have still have yet to review it, per the last rep I spoke to. I'm highly dissatisfied which is a shame. Best Buy used to have tremendous customer service which is the main reason why I shopped there. Looks like Amazon is my new choice to do business
JN
John Nieman
Oct 30, 2025
1.0
First time in my life that I’ve gone to any Best Buy and was told that there was no one there to help me. There 4 people standing huddled at the customer service desk with no one in line and yet still no one to help me….disappointed
PB
Pete Bartholomy
Oct 20, 2025
1.0
If Zero Stars was an option I'd give that to Best Buy