Business Details
1725 Hilliard Rome Rd, Hilliard, OH
43026, United States
Certified by Verizon • Feb 22, 2026
(614) 876-1457
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/ohio/hilliard/hilliard-337128
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Hilliard for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.1
637 reviews
5 stars
243
4 stars
87
3 stars
45
2 stars
46
1 star
216
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unhelpful staff, and rude interactions.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for lack of training and inability to assist with basic issues.
Store Operations
Customers frequently mentioned slow service and inefficiencies, with reports of employees being unproductive or unengaged.
Billing Issues
Several reviews highlighted problems with billing, including unexpected charges and difficulties in resolving account issues.
Mixed Experiences
There were a few positive experiences noted, particularly with specific employees, but overall sentiment leaned towards dissatisfaction.
- MCmaddie and mo colasante6 days ago5.0Had an appointment and was greeted and taken care of by Tyson, had some pretty obscure issues with my phone and it was probably the fastest phone appointment of my life, asked for his name just to make sure he got the credit because he was amazing! 👍
- DBDanielle BakerFeb 13, 20265.0Had an 11am appointment. They were pretty busy. We were immediately greeted by Tyson. We had kind of a weird problem with switching to a new phone that was supposed to be switched over 6 months ago. He handled it with no problem. We were in and out in 20 minutes.
- SHsam haqFeb 12, 20261.0Waited for almost 10 mins for someone to come talk to me although there were 5 employees, could hear them laugh and chit chat in the back. There was only 1 other customer in the entire store. No greeting, no acknowledgment & no modicum of customer service.. ridiculous, Verizon needs to retrain their corporate store employees on customer service and soft skills.
- HMHannah MillerFeb 11, 20261.0Also ZERO stars. Your staff is completely inattentive and extremely rude. Worst experience I've had with Verizon thus far. It's strongly making me consider finding a new provider. Very disappointed.
- MBMichael BarkerFeb 4, 20261.0Waited a half hour. No sales rep had even moved on to next customer. There were many others ahead of me. If I had not left, I would still be waiting for help.
Frequently Asked Questions About Verizon
What brands of smartphones are available at the Verizon store in Hilliard?
The Verizon store in Hilliard offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon store in Hilliard?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does the Verizon store in Hilliard offer in-store pickup or delivery options?
Yes, customers can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment to visit the Verizon store in Hilliard?
Yes, you can schedule an in-store appointment online through Verizon's website or the My Verizon app.
What services does the Verizon store in Hilliard provide?
The store offers mobile plans, wireless internet plans including 5G home internet, and voice plans, along with selling business cell phones, mobile hotspots, tablets, and laptops.
What payment options are accepted at the Verizon store in Hilliard?
The store accepts checks, debit cards, and mobile NFC payments; cash is not required.
Is there free Wi-Fi available at the Verizon store in Hilliard?
Yes, the store offers free Wi-Fi for customers.
Which nearby places can I visit before or after shopping at the Verizon store in Hilliard?
Nearby you can visit popular locations like Justice clothing store, Game Stop for video games, or Bath & Body Works for beauty products, making it convenient for a shopping trip.
Are there any dining options near the Verizon store in Hilliard?
Yes, there are several dining options nearby including Outback Steakhouse, Donatos Pizza, Freddy's Frozen Custard & Steakburgers, and Applebee's Grill + Bar.
Where can I find ATMs near the Verizon store in Hilliard?
You can find ATMs nearby at PNC, LibertyX Bitcoin ATM, Bank of America ATM, and Western Union for your financial needs.
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Certified February 22, 2026Yext Knowledge Graph
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