Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and unhelpful interactions.
Product Availability
Many customers expressed frustration with product availability, noting that items were often out of stock.
Geek Squad
The Geek Squad received positive remarks for their helpfulness and expertise, although some customers had negative experiences with service availability.
Pricing
Customers frequently mentioned that prices were higher compared to competitors, leading to dissatisfaction.
Store Organization
The store was generally described as clean and organized, but some customers noted issues with staff availability to assist.
AB
Amanda Belknap
Feb 13, 2026
1.0
My husband went into this store to purchase a stereo for his semi truck… requested repeatedly to have assistance to make the purchase and absolutely NOT ONE SINGLE EMPLOYEE would assist him. All of the stereos are locked up, and, he repeatedly asked for assistance.
Find another location to shop at if you need anything other than a computer.
JS
Jocelin Shoopman
Feb 2, 2026
5.0
Have been so helpful this school year directing me how to fix my laptop and sending it out multiple times the eventually replacing my laptop due to an HP problem. Geek squad here is great!
JD
Josh Doyle
Jan 30, 2026
1.0
Worst customer services possible. Not just this location, the entire best buy company as a whole.
TB
Thereisnowayiam Givingyoumyname (bregalad12)
Jan 19, 2026
1.0
Best Buy, as a company, has and always will be terrible. HIGH prices on the same products you can get cheaper at MANY OTHER places, including Walmart. Their service has always been just okay (although it depends on location). I would never recommend "Worst Buy" to anyone. You'll always pay more for less.
SS
ShreakinWarrior
Jan 8, 2026
5.0
We have a Geek Squad membership, which I would recommend to anyone with electronics. For a yearly reasonable membership fee, you have the ability to make an appointment with the knowledgeable Geek Squad Team, for a day/time that fits your schedule. The Heath Ohio Best Buy location has a phenomenal Geek Squad Team, and A.J. has been an excellent representative of that team. Over the past two years we've needed to utilize the Team's services. A.J.'s professionalism, wide-range expertise and polished attention to detail, was reassuring customer service. This stellar work ethic is what gives my husband and I the confidence in knowing we can continue to trust our sensitive equipment with this Team. We highly recommend this Best Buy location!
What are the operating hours of Best Buy in Heath, OH?
Best Buy in Heath, OH is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup services?
Yes, Best Buy in Heath offers curbside pickup services for convenient order pickup.
What types of products can I find at Best Buy in Heath?
You can shop for TVs, computers, appliances, cameras, and more at the Best Buy in Heath.
Is Geek Squad available at this Best Buy location for tech support and repairs?
Yes, Geek Squad services including tech support and computer repair are available at Best Buy in Heath.
Does this Best Buy store offer in-store shopping and repair services?
Yes, the Heath Best Buy location provides in-store shopping and service repair options without requiring appointments.
What payment methods are accepted at Best Buy in Heath?
Best Buy accepts debit cards and checks, and does not require cash-only payments at this location.
Are there any arts and crafts stores near Best Buy in Heath?
Yes, Michaels and Hobby Lobby, both arts and crafts stores, are nearby Best Buy in Heath. Customers can visit them for art supplies before or after shopping at Best Buy.
Where can I find nearby dining options around Best Buy in Heath?
Nearby dining options include Quiznos, Five Guys, Panera Bread, Dunkin', NASCAR Refuel Tenders & Burgers, IHOP, Ruby Tuesday, Dairy Queen, and Peet's Coffee & Tea.
What other services are located near Best Buy that might be useful to customers?
Nearby services include Verizon for mobile phones, Midas and DLS Tire Centers for automotive needs, and Ultimate Shine Car Wash for vehicle cleaning.
Is there a hotel near Best Buy in Heath for customers visiting from out of town?
Yes, Knights Inn Heath Newark is a nearby hotel option for visitors needing accommodation near Best Buy.
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