Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 606 Ring Rd S in Harrison, OH 45030
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Amanda, Jade, and Justin.
Sales Practices
Several reviews highlighted concerns about misleading sales tactics and issues with billing, suggesting that some customers felt they were misinformed about promotions and pricing.
Wait Times
Customers frequently reported long wait times and slow service, indicating that staffing levels may not be adequate to handle customer volume.
Store Environment
The store was described as having a fun and friendly atmosphere, with many customers enjoying their interactions with the staff.
Technical Support
While some customers received excellent technical assistance, others experienced frustration with unresolved issues and poor troubleshooting.
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Katelyn Holtgrefe Nielsen
Nov 5, 2025
5.0
Jade fixed my phone in 5 seconds after geek squad couldn’t find out what was wrong. She is super sweet and so patient. Rest of the crew was cool too.
Jade needs a raise!
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Hannah Weiler
Sep 25, 2025
1.0
NEVER do business here. The employees WILL lie to you to take as much money from you as possible, and you will have no way to be refunded because this location is not a "corporate" Verizon location. They conned my dad into spending $1000+ to replace his damaged phone, despite knowing full and well that he pays for a total protection plan that should provide him a new device for only $99. Useless store filled with unscrupulous people!
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D Dougoud
Sep 22, 2025
5.0
Fun and helpful...everyone there was awesome
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DOLORES DRYDEN
Sep 8, 2025
5.0
It was the best. Shyla was amazing. Her coworker as well. Every thing is good. Glad a Verizon store is in Harrison oh.
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Irene Sakelos
Aug 23, 2025
5.0
Kyle was pleasant, did an excellent job listening to my needs and wants and then presented me with several options to get a new phone since my old one completely quit working. When Shy was finished with other customers she lent a hand in trying to resolve some issues. I will definitely be back to the Harrison, OH store for future needs.