Verizon

3.8
606 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Hamilton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3324 Princeton Rd, Hamilton, OH
45011, United States

Hours

Reviews

3.9
410 reviews
5 stars
229
4 stars
59
3 stars
27
2 stars
23
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Dave and Scotty for their exceptional service.

Negative Experiences

Several reviews mentioned issues with misleading information, rude staff, and poor customer service, leading to frustration and dissatisfaction.

Long Wait Times

Customers frequently reported long wait times for assistance, which contributed to a negative overall experience.

Promotions and Billing Issues

Multiple reviews indicated problems with promotions and billing discrepancies, leading to dissatisfaction with the service provided.
  • MB
    Madi Blamer
    2 days ago
    5.0
    Our whole family came in to get new phones and Dave was super helpful! He was super friendly and could answer any questions! He was with us the entire time (roughly an hour and a half) and was so useful! Definitely recommend him for any questions or needs.
  • MP
    Mxy Ptlyk
    4 days ago
    5.0
    Returned two iPhones and an internet gateway after upgrading from older phones. Worked with Dave Denning who went out of his way to insure we got the best return options possible. Dave saved us $200 off our next months bill. Very personable and a pleasure to work with.
  • KS
    Kayla Sterwerf
    Jan 5, 2026
    1.0
    They lied and said that they couldn't help me. i went to a different store and they helped me. they just didn't help me because they didn't get a sale.
  • KE
    Kaleb Elgin
    Dec 21, 2025
    1.0
    Stay very clear of this corporate store, I ended up having to go to a retailer to get the deals I deserved for being a customer for almost 14 years… I feel taken advantage of and I’m very very upset because I use to go out of my way to go to a corporate store, save your self the trouble and go to the franchise in the west side of Hamilton by the old Texas Roadhouse. Those stand up gentlemen straightened my bill right out and showed me things this corporate location threw on my bill, shame on Verizon for letting this happen. If something this grimy happens again I will leave Verizon all together. One of their franchised stores saved you buisness today Verizon listen up, because I was about to take advantage of the return policy and switch to T-Mobile.
  • HS
    Holly Skeens
    Dec 20, 2025
    5.0
    READ THIS. I came in with a complex and strange situation. Andy is wonderful! He went above and beyond navigating the web of red tape presented as as “security measures”. He helped me address issues that he could have easily passed off to the third party insurance provider. Honestly, I haven’t experienced so much care in their service industry in a looooonnnngg time. This is not my closest Verizon by a long shot. I’ll go back here every time.

Frequently Asked Questions About Verizon

What are the store hours for the Verizon location in Hamilton?

The Verizon store in Hamilton is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.

Which mobile phone brands are available at this Verizon store?

This Verizon store offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.