Dropped my pc off on Monday 2/23 to upgrade the hard drive and clone the drive, was told it would be done by Weds 2/25 at the latest. Show up on Weds 2/25 and I'm told they haven't started it yet but worst case scenario it would be done by Friday 2/27. Arrive Friday 2/27 and I'm told it's still not done and I should speak to a manager to file a complaint. Speak to store supervisor who "calls his boss" and assures me they will have someone at the store on Saturday 2/28 to finish the upgrade and a manager would call me to touch base on the situation. Saturday comes and goes...no phone call, no update. Sunday 3/1 I call for an update and leave multiple voicemails asking for an update...no call back, no update, NOTHING. Why am I even paying for total tech support when I can't even get a call back??? Highly recommend looking into other tech support options before using this location and FAIR WARNING I'm told the same Geek Squad manager oversees the majority of Cincinnati. Highly suggest using Micro Center or other tech support locations before trusting Best Buy.
MM
Michael
Feb 27, 2026
1.0
Not paying price increases, wallet is closed till you all stop charging fake inflated prices.
EW
Eugene Wannemacher
Feb 4, 2026
1.0
Service was terrible. It took almost 3 months for our TV to be installed. A mgr said she would give us a price adjustment
Very unhappy with the credit. Will not buy from Best Buy again
This has been OUR STORE for many years. We are done with
Best Buy now. The company did not treat us fairly
Terrible customer service !!!!
JP
Jeremey Peevler
Jan 31, 2026
1.0
No service. No knowledge of products. No customer care.
MM
Michelle Martinez
Jan 24, 2026
5.0
Had an exchange and they didn't have it in store so he exchanged it and new one delivered! Super easy!
What types of products can I find at Best Buy in Hamilton, OH?
You can shop for TVs, computers, appliances, and more at Best Buy in Hamilton, OH.
What are the operating hours of Best Buy at 3435 Princeton Rd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup service?
Best Buy offers curbside pickup services to customers.
Can I get repair services at the Best Buy Hamilton location?
Yes, Best Buy in Hamilton offers service and repair support, including Geek Squad assistance.
Is it necessary to make an appointment for services at Best Buy?
No, appointments are not required for shopping or services at Best Buy Hamilton.
Does Best Buy accept debit cards and checks as forms of payment?
Best Buy accepts debit cards and checks, and does not require cash-only payments.
Are there any pet-related services near Best Buy Hamilton?
Yes, nearby pet services include PetSmart for grooming and supplies, and Banfield Pet Hospital for veterinary care.
Where can I grab a meal or coffee near Best Buy on Princeton Rd?
Nearby dining options include Dunkin' for coffee and Five Guys for burgers, convenient for a quick bite before or after shopping.
What nearby stores can I visit for clothing shopping around Best Buy Hamilton?
You can visit stores like T.J.Maxx, Old Navy, Burlington, Lane Bryant, rue21, and Justice for diverse clothing options.
Is there a location near Best Buy where I can ship packages or get locksmith services?
Yes, the UPS Access Point location nearby offers shipping services, and KeyMe Locksmiths provides locksmith services close to Best Buy.
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