Best Buy

Reviews

• GR

  Greg rakel

  5 days ago
  1.0
  I dropped off my home theater receiver 3 weeks later went to the store to pick it up and found the metal casing was dented. Told them to ship it back to get it fixed. Still under warranty they said okay no problem. Sorry for the inconvenience. Received an email after 2 weeks this morning that it's back. Went to the store. Spoke with Caleb. He brought it out found out it never did get shipped back damaged so it just sat there for 2 weeks. He spoke with the manager manager told him corporate said that it's out of their hands. They fixed it. I called a corporate. They told me to go back to the store and have the manager call them and they will tell him to fix it. So that means me driving back to the store for the third time. Unfreaking believable.
• VS

  Victor Haynes (Big sexy)

  Mar 31, 2026
  4.0
  Great service friendly staff
• MD

  Michael Debo

  Mar 30, 2026
  5.0
  Had next day delivery on my copy machine
• AV

  Amanda Vietor

  Mar 23, 2026
  5.0
  Geek squad to save the day! My elderly mom was hacked and they removed everything and even added a roaming block so it won't happen again. The gentleman that checked us in and the one who checked us out were very informative and explained what to look for to help this to never happen again. Thank you so much guy's! I will have to find my folder to add the gentleman's name's.
• NE

  Nicholas Eversole

  Mar 1, 2026
  1.0
  Dropped my pc off on Monday 2/23 to upgrade the hard drive and clone the drive, was told it would be done by Weds 2/25 at the latest. Show up on Weds 2/25 and I'm told they haven't started it yet but worst case scenario it would be done by Friday 2/27. Arrive Friday 2/27 and I'm told it's still not done and I should speak to a manager to file a complaint. Speak to store supervisor who "calls his boss" and assures me they will have someone at the store on Saturday 2/28 to finish the upgrade and a manager would call me to touch base on the situation. Saturday comes and goes...no phone call, no update. Sunday 3/1 I call for an update and leave multiple voicemails asking for an update...no call back, no update, NOTHING. Why am I even paying for total tech support when I can't even get a call back??? Highly recommend looking into other tech support options before using this location and FAIR WARNING I'm told the same Geek Squad manager oversees the majority of Cincinnati. Highly suggest using Micro Center or other tech support locations before trusting Best Buy.

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