Geek Squad

Reviews

• JS

  Jamie Slonaker

  Jul 28, 2025
  5.0
  A Tale of Two Experiences – Thank You Best Buy! I recently had a disappointing experience with Micro Center. After being told my computer repair would only take two days post-diagnosis, it ended up sitting there for three weeks with no real updates. Despite multiple attempts to get a status, I was finally told they couldn't promise when it would be ready. Frustrated, I decided to head to Best Buy—and that’s where everything turned around. From the moment I walked in, the difference in customer service was night and day. Rinehard was the first person I interacted with. He was incredibly knowledgeable and immediately got me set up with a proper diagnosis. True to their word, I heard back just two days later with a clear update. Because of the issues I’d had at Micro Center, I had to return there to replace the CPU and motherboard I had just purchased. Once that was handled, I brought these items back to Best Buy. This time I worked with Johnny, who was extremely apologetic for all the trouble I had gone through. He assured me they would take care of everything—and they did. Just two days later, my computer was ready for pickup. The professionalism, clear communication, and genuine care I received from Rinehard and Johnny were simply refreshing. These two individuals have absolutely won my business going forward. Great job, guys—keep up the amazing work!
• JC

  Jane Cain

  Feb 27, 2024
  5.0
  Always great!
• DT

  Dave T

  Nov 29, 2022
  5.0
  Had an issue with potential hackers which were resolved
• TH

  Tyrone L. Hough

  Dec 26, 2020
  2.0
  Very nice installers, but unprofessional. Showed up around 8am to install and reverse door on refrigerator. Did not have tools charged to reverse door and had to reschedule.

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