Geek Squad

Reviews

• JS

  Jamie Slonaker

  Jul 28, 2025
  5.0
  A Tale of Two Experiences – Thank You Best Buy! I recently had a disappointing experience with Micro Center. After being told my computer repair would only take two days post-diagnosis, it ended up sitting there for three weeks with no real updates. Despite multiple attempts to get a status, I was finally told they couldn't promise when it would be ready. Frustrated, I decided to head to Best Buy—and that’s where everything turned around. From the moment I walked in, the difference in customer service was night and day. Rinehard was the first person I interacted with. He was incredibly knowledgeable and immediately got me set up with a proper diagnosis. True to their word, I heard back just two days later with a clear update. Because of the issues I’d had at Micro Center, I had to return there to replace the CPU and motherboard I had just purchased. Once that was handled, I brought these items back to Best Buy. This time I worked with Johnny, who was extremely apologetic for all the trouble I had gone through. He assured me they would take care of everything—and they did. Just two days later, my computer was ready for pickup. The professionalism, clear communication, and genuine care I received from Rinehard and Johnny were simply refreshing. These two individuals have absolutely won my business going forward. Great job, guys—keep up the amazing work!
• DF

  Derek Fraley

  Nov 7, 2023
  1.0
  My dryer had stopped working due to geek squad setting up the dryer incorrectly (wires were not properly hooked up).  They were pretty quick to respond on the first visit to diagnose (one week turnaround). My issue with that part though is my maintenance team at my apartment complex had already told me what the issue was and that was explained to the staff i spoke with on the phone so that visit couldve been avoided if they wanted to. After that visit, it took multiple phone calls and 3 more weeks before i finally got someone to bring the part to repair the dryer(that they broke in the first place). If (and when) you do call customer service for geek squad, you can forget about asking to speak to a supervisor. I waited over an hour to speak to a supervisor the first time(which ended up not being helpful), and the second time, I had an argument trying to get ahold of a supervisor.  It doesn't matter whether you are nice or not over the phone, unfortunately they treat you just as bad either way. The technician was nice and did do a good job. But the overall experience does make me want to take my future business elsewhere.
• DT

  Dave T

  Nov 29, 2022
  5.0
  Had an issue with potential hackers which were resolved
• RR

  Ryan

  Jan 13, 2020
  1.0
  Windows 8 won't boot up on my old computer so that I can get my itunes music off of it and onto CDs in order to preserve the music. GeekSquad said they aren't able to do it. Bill's PC repair down the road did it in one night for half the price. GeekSquad could've made a profit but they'd rather unjustly pitch sales for new computers. Never again.

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