Best Buy

Reviews

• JD

  Joe Dembinski

  Nov 13, 2025
  1.0
  Ripped off over $300. Purchased a oled tv. Was never informed of a discount if i purchased a that a sound system. The next day a friend informed me of the package deal. So, the next day after the purchase I went back to Best buy. I asked if I can get the credit. Answer. NO. I asked if i cancel the order and immediately placed a new order if i could keep the install date as i already took the day off work. They stated if I did that my delivery/install date would be pushed out 10 days? I get it. Its black friday deals and a lot of orders so i paid full price on the sound s. cancel the order and place anwas because even though i was not informed of the offer by their sales rep Paid 179 for mounting and installation. So wbr
• LL

  Lisa

  Nov 11, 2025
  1.0
  EXTREMELY DISAPPOINTED. I recently purchased a NEW laptop at the "Techtober Sale" at Best Buy in Grove City, OH - I started having issues with the computer, almost daily, "encountering a problem and having to restart" - I got online with the chat agent and clearly stated that I have tech support - the chat agent stated that I should restart my computer "once a week" to prevent this from happening - I tried to explain that the computer was restarting once daily. Approximately, one week later (after still having the issue) I connected with another online chat agent - I communicated AGAIN that I have a NEW laptop and PAY money for tech support - the agent spent a VERY long time connecting remotely to my laptop - he then stated, "work done" - I asked agent THREE times to tell me the CAUSE of the issue - he stated, "the problem is not you, it is the driver and new computers have these problems" - I then called Best Buy TWICE trying to get someone to explain to me why the online tech support did not help me - FIRST call the lady stated that I need to make appointment to bring computer in store (but my schedule did not allow for this) - after the second call I was informed that I was NOT connected to tech support when I was online with chat agent (despite the fact that I clearly stated I was paying for tech support when I got online and asked for remote help) - I was informed that I was "wrongfully" connected to a "generic" support agent when I got online for help. I, now, have to take my laptop in and hope that I will have a human tech support agent help me. BIG WASTE OF MONEY ALL AROUND - IF I CLEARLY STATE THAT I AM PAYING FOR TECH SUPPORT I SHOULD RECEIVE HELP FROM APPROPRIATE SUPPORT PERSON
• MT

  Mamie Tokpa

  Nov 3, 2025
  5.0
  I, along with my siblings, got into best buy and was treated ever so kindly by Zameer Hassan. He answered all oir questions and provided us with what we needed. He went out looking until he got me what I needed. He is very patient with customers!
• JS

  Justin Skaggs

  Nov 1, 2025
  5.0
  I continue to shop at this location for the excellent customer service as evidenced by the class act that is Zameer Hassan. Thank you, Zameer, for your commitment to the customer and overall helpful nature- you are an exception to the norm.
• DR

  Debra Rice

  Oct 28, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Outstanding service that turned a lemon into a 5-star experience! After three unsuccessful repair visits, Joey, a Best Buy Supervisor, stepped up and was determined to make things right. He was knowledgeable, genuinely caring, and attentive, keeping me informed with clarity and reassurance throughout the process. A heartfelt thank-you to Darwin and Oscar for their careful, efficient installation of my new deluxe LG washer and dryer. An exceptional team — highly recommend!

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