Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Gahanna, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 220 Granville St.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.9
549 reviews
5 stars
530
4 stars6
3 stars4
2 stars3
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jordan, Hunter, and Payton.
Efficiency
Many reviews highlighted the quick and efficient service provided, with several customers noting that their issues were resolved promptly.
Expertise
Staff demonstrated strong product knowledge, helping customers with various technical issues and providing valuable advice on plans and devices.
Personalized Experience
Customers appreciated the personalized attention they received, with staff taking the time to understand their needs and provide tailored solutions.
Store Environment
The store was described as clean and well-organized, contributing to a positive shopping experience.
- ARAndy RichNov 15, 20255.0Very helpful and knowledgeable staff especially Atlantis. 100% Would recommend.
- MMMichael MaaskantNov 8, 20255.0Kayla did a great professional job assisting me with available upgrade options and getting the new phones set up efficiently.
- INIris NegronNov 6, 20255.0My Verizon salesperson person Atlantis was courteous, informative, patient. She made me feel comfortable while purchasing my phone. Very professional and pleasant to deal with.
- KHKayla HillNov 4, 20251.0I went into this store 10/22, after dealing with an outage in the area all day, just to upgrade my internet box. I worked with the helpline to get everything up and running, I just needed the upgraded box in store. I was told there would be no extra charge and it would be an easy switch. Called this location to make sure they had what i needed and honestly the guy working was super unprofessional. He 1st acted like he had no idea about the outage in the area all day. He then started joking about how he put a sign on the door saying they are aware of the outage and that they can’t help with it so that he didn’t have to "deal with them", but that his district manager told him to take it down. 20mins after calling he called back to see when we were coming in for the box, like we were wasting his time.(mind you we called at 4:30pm when the outage was over and we were walking out of the door as he was calling back) Well when i went in this same guy completely messed up my whole account. Took away discounts i was given by the helpline, added extra charges, and told me he wasn’t going to take my old box, that i didn’t have to return the box or that I could just take it to UPS myself and send it back. I’ve had to work with the helpline 2 different times to fix this mistake, going on a 3rd time. Thankfully i didn’t get rid of the box because i just got an email today saying there was a return box being ship to my house and if i didn’t return the old one i would be charged $200! Not happy at all with the service here... this has cause a lot of unnecessary issues and could have cost me a pretty penny!
- APAngelo PaganiNov 3, 20255.0This is a fantastic location. The whole staff was friendly and knowledgeable! I worked with Keifer and he was great. He went above and beyond to help me. Thank you.
Frequently Asked Questions About Verizon
What products and services does the Verizon store at 220 Granville St offer?
The Verizon store offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service, including device activation, upgrades, bill payments, and more.
What brands are available at the Verizon Wireless Zone in Gahanna?
The store offers products from brands such as Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Mophie, Belkin, and many others.
What are the operating hours for the Verizon store in Gahanna?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Does the Verizon retailer at 220 Granville St offer in-store or curbside pickup?
The store offers in-store pickup and curbside pickup services.
How can I schedule an appointment or service at the Verizon store?
You can schedule an appointment online at https://wirelesszone.com/appointments/.
How can customers use public transport to find the Verizon store in Gahanna?
While specific transit stations are not listed, the store is located at 220 Granville St, near popular places such as Alpine Beverage Drive Thru and Capital Games, making it easy to identify in the area.
What nearby dining options are available when visiting the Verizon store?
Nearby dining options include Coaches (a sports bar and pizza restaurant), Third Base Pint House, Frankie's Pizza, Aloha Aina Columbus (Hawaiian food truck), Rita's Italian Ice and Frozen Custard, Golden China, Three Creeks Kitchen + Cocktails, and O'Toole's Irish Pub.
Are there nearby financial institutions close to the Verizon store?
Yes, PNC Bank and KeyBank are located nearby for your banking needs.
What leisure activities can I enjoy near the Verizon store in Gahanna?
You can visit nearby leisure spots such as Gahanna Skate Park and Shull Park for outdoor activities or visit Capital Games for video games and related entertainment.
Does the Verizon store provide support for both consumers and businesses?
Yes, the store offers Verizon network coverage and services such as new lines, business accounts, wireless plans, and device financing for both consumers and businesses.