Business Details
3663 Towne Blvd, Franklin, OH
45005, United States
Certified by Verizon • Feb 22, 2026
(513) 422-3437
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/ohio/franklin/middletown-337127
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Franklin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
558 reviews
5 stars
313
4 stars
66
3 stars
44
2 stars
30
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising helpful staff like Lauren and others reporting rude or unprofessional behavior from employees.
Sales Experience
Customers experienced issues with sales practices, including miscommunication about promotions and unexpected charges.
Wait Times
Many reviews mention long wait times and slow service, leading to frustration among customers.
Knowledge and Support
While some employees were noted for their knowledge and helpfulness, others were criticized for lacking expertise and not providing adequate support.
- MMMandi MuellerJan 30, 20265.0I came in to pay my bill and got my bill lowered and a great deal on WI-FI highly recommend this store !
- NBNate BechtelDec 6, 20255.0Great experience. Came here after a bad experience at the Liberty Center (West Chester) store and Tam took amazing care of us. Got all of our phones upgraded and brought the bill down. Employees like Tam are why I've been a Verizon customer for over 20 years.
- MWmike williamsOct 22, 20251.0Horrible.they messed everything up no help at all.i was a new customer.dont use verizon they suck.3 hours on hold multiple days.they screw it up and blame it on me.absolutely horrible
- WTwil tv09Jul 20, 20191.0I used to really like this verizon store and wouldn't go to any other one except this one, but the last time I went in it was clear that customer service is not important anymore. You lost a loyal customer and you probably don't even care! You need to train your new hires to go above and beyond to help customers instead of standing around talking to each other.
- CTChaim TovfeldNov 13, 20164.0Amazing service. Only downside is that some customers that come in take far longer than needed to get there business done. Hence keeping you from getting out in a timely manner.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Franklin, OH?
The Verizon store in Franklin is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products can I find at the Verizon store in Franklin?
You can find the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL devices. They also offer business cell phones, mobile hotspots, tablets, and laptops.
What services does the Verizon Franklin store offer?
The store offers mobile plans, wireless internet plans, voice plans, and supports in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon store in Franklin?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a more convenient visit.
Does the Verizon store in Franklin accept mobile and NFC payments?
Yes, the store accepts mobile NFC payments, debit cards, and checks. It is not cash-only.
Is free Wi-Fi available at the Verizon store in Franklin?
Yes, the Verizon store offers free Wi-Fi for customers.
What nearby restaurants can I visit before or after shopping at Verizon Franklin?
You can visit Cracker Barrel Old Country Store for breakfast and brunch or Chipotle Mexican Grill for Tex-Mex cuisine, both located close to the Verizon store.
Are there nearby grocery stores near Verizon Franklin for quick errands?
Yes, Meijer and Gordon Food Service Store are nearby supermarkets where you can shop for groceries and bakery items.
Where can I access financial services near the Verizon store in Franklin?
Nearby financial services include MyUSA Credit Union, mid usa credit union, Western Union money transfer services, and a U.S. Bank ATM for your banking needs.
Is there any eye care available near the Verizon Franklin store?
Yes, there are nearby eye care clinics such as MyEyeDr., Eye Care Locale, and Alicia Zhou, OD to address your vision needs.
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Certified February 22, 2026Yext Knowledge Graph
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