Verizon

Reviews

• MW

  mike williams

  Oct 22, 2025
  1.0
  Horrible.they messed everything up no help at all.i was a new customer.dont use verizon they suck.3 hours on hold multiple days.they screw it up and blame it on me.absolutely horrible
• KS

  Kristen Shannon

  Aug 19, 2025
  1.0
  I recently visited your Middletown Verizon location to pick up a SIM card for my own device. I had done this exact process two months ago at the same store with no issue, it was a wonderful experience! This time, staff (Sadie) told me it wasn't possible and that I had to “call customer service.” No one offered to walk me through a solution or explain any policy change. They just said I needed to call customer support. It was escalated to a manager who was very kind and calm the entire time but an in store solution was still not offered. I ended up figuring out the solution myself by placing an online order for in store pickup from the parking lot. This could have been an easy lovely solution the employee walked me through in the store and the interaction would have ended in a win for everyone. They wouldn't lose a SIM card from their inventory and the customer would be helped. When I returned to pick it up, I calmly and respectfully gave feedback after getting the SIM card, saying I was surprised by the poor service compared to my previous experience. One of the employees raised her voice at me, became hostile, and eventually told me to “get out” of the store while shooing me away with her hands simply for giving respectful, calm feedback. I was shocked by the lack of professionalism. I work in customer service myself and know how important it is to show empathy and to help customers find solutions, especially for something as simple and common as activating a SIM card. Being dismissed and treated rudely is not acceptable and is not a trait that a customer support employee should have. I have never been treated like this by someone that was supposed to be able to help me. I ended the interaction by saying one of the most simple skills in life and in customer support is empathy and kindness and both were not present today. I was met again with telling me to get out now. I just wish there would have been kindness or at the very least some empathy. For something so simple with an interaction that had the opportunity to be easy and lovely again, it was instead a hostile, disgruntled, unprofessional, and utterly disrespectful one. According to Verizon's job listings they look for people that are professional, have integrity,have patience when handling challenges, friendly and approachable, calm and positive, and are consistent on delivering excellent customer service. This experience was anything but that.
• KS

  Kim Slaton

  Jul 10, 2025
  5.0
  Just wanted to compliment Lauren at the Middletown store. We came in close to closing time and she was super helpful, knowledgeable and friendly. Thank you for that experience Lauren, it's rare.
• BW

  Brennon Wills

  Jun 17, 2025
  5.0
  We had an absolutely exceptional experience at the Verizon store in Middletown! I believe Lauren was the associate who helped my wife and me, and she truly went above and beyond to make our visit smooth and enjoyable. From the moment we walked in, she greeted us with a warm smile and a willingness to assist. Not only was Lauren knowledgeable and professional, but she also made the entire process seamless and quick. We were in and out of the store much faster than expected, with all our needs taken care of. After switching from AT&T, this visit solidified our decision to become lifelong Verizon customers. The customer service here is outstanding, and the lobby environment was clean, comfortable, and welcoming. Kudos to Lauren and the entire team for such a wonderful experience. Highly recommend this location for anyone looking to join Verizon or handle their mobile needs!
• GK

  Gerald Kucinski

  Jul 29, 2022
  4.0
  They helped me through a lot.

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