Geek Squad

Reviews

• AF

  Anthony Fadell

  Jan 31, 2026
  1.0
  No way to talk to person Instore, just get sent to an insufferable AI dialogue
• CC

  Christine

  Dec 23, 2025
  5.0
  Horrified with the blue screen of death impossible to recover because of the hard drive is actually on the motherboard as opposed to being a separate removable module. However they were so professional and so helpful when I bought a new computer and had them set it up for me.
• BM

  Ben Morris

  Nov 21, 2025
  1.0
  Customer service on the phone is shit. Can’t even speak to an associate in the store
• WW

  Warren Willardson

  Feb 19, 2023
  2.0
  Geek squad has out priced their competition. Not a big fan of wading through computerized answering
• BW

  Brian W

  Dec 14, 2018
  1.0
  The plans for TVs seems pointless. I'm thinking a call center out of the United States answers there calls. They tried to charge me $100 to have someone come out to my house to look at my TV plus an additional service charge. So I exited chat as best buy employees have told me the plan includes all that at no additional cost. I call the store number press 3 for geek squad and remained on hold listening to music for 26 minutes before I hung. If you buy a plan for a high cost piece of electronics I honestly believe it is pointless, because who's going to help you??

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