Horrified with the blue screen of death impossible to recover because of the hard drive is actually on the motherboard as opposed to being a separate removable module. However they were so professional and so helpful when I bought a new computer and had them set it up for me.
BM
Ben Morris
Nov 21, 2025
1.0
Customer service on the phone is shit. Can’t even speak to an associate in the store
JH
Josh H
Aug 21, 2025
2.0
While they were somewhat helpful, they didn't resolve the issue. I purchased a new laptop in May and started having trouble with it in July. I took it back once and then said it was fixed. It wasn't. I took it back a second time and they sent it out for service. A week later, I received it back but they said there wasn't anything wrong with it. I asked The geek squad rep what i should do and he just shrugged his shoulders. on. Mind you, this was a brand new very expensive computer. I'll never go back there again. Microcenter is where ill take it from now oon.
WW
Warren Willardson
Feb 19, 2023
2.0
Geek squad has out priced their competition. Not a big fan of wading through computerized answering