Many customers reported poor customer service experiences, including long wait times and unhelpful staff.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Product Availability
Customers expressed dissatisfaction with low inventory levels and issues with open-box products.
Positive Experiences
Despite negative feedback, some customers praised specific staff members for their helpfulness and the overall shopping experience.
DW
Douglas Wilker
3 days ago
1.0
Product breaks and they say the "extended" warranty doesn't start until after the Manufacturer warranty. Product breaks after Manufacturer warranty expires and they say the extended warranty started from date of purchase. Get warranty terms in writing when you buy because they lie
HW
hailey wolters
Jan 3, 2026
1.0
Tried looking at laptops for college at this location. We told the employees our ideal budget we wanted to spend, multiple employees kept showing us way too expensive laptops. When we told one employee it was too expensive for us and we were planning to look elsewhere for more cheaper options, he laughed in our face. We went to the location in Miamisburg, where they actually helped us, were kind, and got what we were looking for. So disrespectful.
DH
Debbie Hoeve
Jan 1, 2026
3.0
They were sold out of the items we intended to buy even though their website showed the items in stock at the store. Staff was attentive but help was limited since the items we wanted were sold out. Staff had no suggestions of alternative items.
LL
Lauren L
Dec 27, 2025
1.0
Can someone please answer the phone?? I'm trying to schedule a service, which isn't possible online. Do I have to drive 20 minutes just to schedule an appointment? This is ridiculous.
DA
Dan Adkins
Dec 26, 2025
1.0
Bought a laptop computer for a xmas gift picked out a certain color salesperson behind counter went to shelf and brought one back it was supposed to be a black faced hp laptop they had about 4 different colors .So opened up at xmas it was wrong color took it back 12/26/25 to exchange for correct color was told they didn't have the color i wanted and that the price had went up and i would have to pay the $40.00 difference .Manager wouldn't even speak with me about it and i just think that is some bullshit they gave me the wrong one and I shouldn't have had to pay anymore for it . So needless to say I won't be buying anything else from there ever again .I work in retail and we do not treat our customers that way.
What type of products can I find at Best Buy in Fairborn, OH?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Fairborn, OH.
What are the operating hours for this Best Buy location?
Best Buy in Fairborn is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Fairborn offer curbside pickup?
This Best Buy location offers curbside pickup for your convenience.
Is there Geek Squad support available at this Best Buy store?
Yes, Geek Squad support is available at this Best Buy store for expert advice and repair services.
Can I recycle electronics at the Fairborn Best Buy?
Yes, this Best Buy location has an electronics recycling service.
What payment methods are accepted at this Best Buy?
This Best Buy accepts debit cards and offers options beyond cash-only payments.
Does the store require appointments for shopping or repair services?
No, appointments are not required for shopping or repair services at this location.
Are there dining options near Best Buy in Fairborn?
Yes, nearby dining includes Olive Garden, McDonald's, Steak 'n Shake, Giordano's, and Logan's Roadhouse, offering a variety of meals before or after your visit.
Which nearby places can I visit after shopping at Best Buy?
You can visit Beavercreek Towne Center for more retail shopping or relax at Le Reve Massage & Facial Spa or La Perla Nails & Spa, all near Best Buy.
Are there useful services near Best Buy in Fairborn?
Yes, nearby services include Lowe's Home Improvement for home projects, minuteKEY for locksmith needs, and uBreakiFix for IT and computer repairs.