Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Elyria for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
266 reviews
5 stars
140
4 stars
30
3 stars
17
2 stars
11
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several employees mentioned by name for their exceptional service.
Billing Issues
Numerous reviews highlighted significant problems with billing, including unexpected charges and confusion over plans, leading to customer dissatisfaction.
Store Experience
While some customers reported positive experiences with quick service and helpful staff, others faced long wait times and unprofessional behavior from employees.
Product Knowledge
Several customers expressed frustration with staff's lack of knowledge regarding products and services, leading to poor assistance and unresolved issues.
Mixed Reviews
Overall, experiences varied widely, with some customers having excellent interactions while others reported serious issues, indicating inconsistency in service quality.
- DGDianna GlasgoNov 9, 20255.0Christopher did an Outstanding and Thorough Job trouble shooting our old phone to new phone transfer. Very Professional & Patient!!! Great Job Young Man😎
- CBCliff BlackNov 7, 20251.0Payed bill October for a diconected Phone sevice in October change sevice was ended in September deleatedand at the end of October sente a credit for $68.90 And now in November 6 get another bill saying that I owed $81 28 For diconected Phone Serviice COULD SOMEONE CONTACT ME I WENT TO VERIZON STORE ON WEST RIVER ELYRIA OHIO AND PAID $81.28
- KHKourtney HaggardNov 2, 20251.0If I could give the employees at WestRiver -20 I could! Couldn’t fix my phone that ended up being an easy fix. Corporate told me to return the phone that was ordered to their office and they refused it even though VERIZON CORPORATE TOLD ME TO TAKE IT THERE. 4hours of runaround for NOTHING!
- NVNicole VancheOct 15, 20255.0Richard (Shane) miller helped me today and he was so very kind, patient, helpful, and dedicated. I really think he went above and beyond
- LSLiane SimonettiOct 14, 20255.0Shane at Verizon Elyria store deserves a shout out. He went out of his way to help solve our technical phone problems and was very knowledgeable, highly efficient and nice to work with.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Elyria, OH?
The Verizon store in Elyria is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile brands are available at the Verizon Elyria store?
You can find popular brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL at this Verizon location.
Does the Verizon Elyria store offer in-store pickup or delivery options?
Yes, you can place orders online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an appointment at the Verizon store in Elyria?
You can schedule an in-store appointment through the My Verizon app or visit their website to book your visit.
What types of services does Verizon Elyria offer for businesses?
They provide business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
Does the Verizon Elyria location accept multiple payment methods?
Yes, the store accepts paychecks, debit cards, mobile NFC payments, and does not require cash only payments.
Is there free Wi-Fi available at the Verizon Elyria store?
Yes, free Wi-Fi is provided for customers inside the store.
What nearby dining options can I visit before or after shopping at Verizon Elyria?
Nearby restaurants include Olive Garden for Italian cuisine, Chipotle Mexican Grill and Taco Bell for Mexican food, and Smokey Bones for barbecue.
Are there any nearby entertainment venues or attractions around the Verizon store in Elyria?
Yes, you can visit Hauntville Haunted Houses or Horrorwoods for haunted house experiences near the Verizon store.
What other stores or services are located near the Verizon Elyria store that customers might find useful?
Nearby places include Vanity Nails for beauty services, Staples for printing and office supplies, Planet Fitness for fitness needs, and U-Haul Storage for truck rentals.