Verizon

3.8
454 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Elyria for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1621 W River Rd N, Elyria, OH
44035, United States

Hours

Reviews

3.6
270 reviews
5 stars
143
4 stars
30
3 stars
17
2 stars
10
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Shane, Zach, and Mari going above and beyond.

Operational Issues

Several reviews highlighted problems with store hours, including being closed during scheduled appointments and inconsistent opening times.

Billing Concerns

Numerous customers expressed frustration over unexpected charges and billing discrepancies, indicating a lack of transparency in pricing.

Mixed Experiences

While some customers had positive interactions, others reported rude service and a lack of assistance, suggesting inconsistency in customer experience.
  • GG
    Gavin
    Jan 3, 2026
    1.0
    Zac at Verizon provided an extremely poor customer service experience; he was rude, unhelpful, and showed no interest in assisting with even basic questions. Instead of explaining how to complete the process or offering guidance, he walked away without clarification, leaving confusion unresolved and the issue unfinished. His lack of professionalism, communication, and willingness to help made the visit frustrating and reflected badly on Verizon’s standards for customer care.
  • LW
    Luke Wilson-Justice
    Jan 3, 2026
    5.0
    Thomas at Verizon Wireless provided outstanding service and went above and beyond to help my wife get her phone working again. He was extremely patient, knowledgeable, and took as much time as needed to make sure everything was fully resolved. He explained things clearly, never rushed the process, and genuinely cared about making sure he did everything possible to fix the issue. His professionalism and dedication made the experience smooth and stress-free, and he is a great example of excellent customer service.
  • JM
    Jaceta Mahone
    Dec 10, 2025
    5.0
    Bryona and tj was very nice and helpful always polite and would recommend this store to anyone
  • CL
    Crystal Love
    Nov 24, 2025
    1.0
    It's 1020 where the heck y'all at.considering this is a corporate office there's no excuses to not be open on time
  • SO
    slime queen officials
    Nov 24, 2025
    5.0
    Definitely recommend going to this verizon and asking for Shane Miller to help you. He was very helpful and knowledgeable. We will always go here and have Shane help us in the future.

Frequently Asked Questions About Verizon

What are the store hours for the Verizon location in Elyria, OH?

The Verizon store in Elyria is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which mobile brands are available at the Verizon Elyria store?

You can find popular brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL at this Verizon location.