Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Elyria for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
270 reviews
5 stars
143
4 stars
30
3 stars
17
2 stars
10
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Shane, Zach, and Mari going above and beyond.
Operational Issues
Several reviews highlighted problems with store hours, including being closed during scheduled appointments and inconsistent opening times.
Billing Concerns
Numerous customers expressed frustration over unexpected charges and billing discrepancies, indicating a lack of transparency in pricing.
Mixed Experiences
While some customers had positive interactions, others reported rude service and a lack of assistance, suggesting inconsistency in customer experience.
- GGGavinJan 3, 20261.0Zac at Verizon provided an extremely poor customer service experience; he was rude, unhelpful, and showed no interest in assisting with even basic questions. Instead of explaining how to complete the process or offering guidance, he walked away without clarification, leaving confusion unresolved and the issue unfinished. His lack of professionalism, communication, and willingness to help made the visit frustrating and reflected badly on Verizon’s standards for customer care.
- LWLuke Wilson-JusticeJan 3, 20265.0Thomas at Verizon Wireless provided outstanding service and went above and beyond to help my wife get her phone working again. He was extremely patient, knowledgeable, and took as much time as needed to make sure everything was fully resolved. He explained things clearly, never rushed the process, and genuinely cared about making sure he did everything possible to fix the issue. His professionalism and dedication made the experience smooth and stress-free, and he is a great example of excellent customer service.
- JMJaceta MahoneDec 10, 20255.0Bryona and tj was very nice and helpful always polite and would recommend this store to anyone
- CLCrystal LoveNov 24, 20251.0It's 1020 where the heck y'all at.considering this is a corporate office there's no excuses to not be open on time
- SOslime queen officialsNov 24, 20255.0Definitely recommend going to this verizon and asking for Shane Miller to help you. He was very helpful and knowledgeable. We will always go here and have Shane help us in the future.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Elyria, OH?
The Verizon store in Elyria is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile brands are available at the Verizon Elyria store?
You can find popular brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL at this Verizon location.
Does the Verizon Elyria store offer in-store pickup or delivery options?
Yes, you can place orders online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an appointment at the Verizon store in Elyria?
You can schedule an in-store appointment through the My Verizon app or visit their website to book your visit.
What types of services does Verizon Elyria offer for businesses?
They provide business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
Does the Verizon Elyria location accept multiple payment methods?
Yes, the store accepts paychecks, debit cards, mobile NFC payments, and does not require cash only payments.
Is there free Wi-Fi available at the Verizon Elyria store?
Yes, free Wi-Fi is provided for customers inside the store.
What nearby dining options can I visit before or after shopping at Verizon Elyria?
Nearby restaurants include Olive Garden for Italian cuisine, Chipotle Mexican Grill and Taco Bell for Mexican food, and Smokey Bones for barbecue.
Are there any nearby entertainment venues or attractions around the Verizon store in Elyria?
Yes, you can visit Hauntville Haunted Houses or Horrorwoods for haunted house experiences near the Verizon store.
What other stores or services are located near the Verizon Elyria store that customers might find useful?
Nearby places include Vanity Nails for beauty services, Staples for printing and office supplies, Planet Fitness for fitness needs, and U-Haul Storage for truck rentals.