Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Elyria, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
242 reviews
5 stars
174
4 stars
16
3 stars
12
2 stars
4
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees who provided excellent service.
Store Management
Several reviews highlighted issues with store management, particularly regarding unprofessional behavior and poor handling of customer complaints.
Long Wait Times
Customers frequently reported long wait times due to insufficient staffing, leading to frustration during their visits.
Sales Practices
There were complaints about misleading sales tactics and upselling, with some customers feeling scammed or overcharged.
- SRSteph RuggJan 4, 20265.0Chris is wonderful! Helped my son get his new phone. Very patient and efficient service! Highly recommend!
- BSBarbara SmithDec 7, 20255.0Questions answered quickly and accessories purchased that I needed. Did not try to sell/ upgrade my phone which was appreciated 😊
- DLdan lusherNov 12, 20255.0Great Experience.
- RWRachael WiselyOct 21, 20254.0I give Verizon the company like 2 or 3 stars. They are terrible with honoring credits for trade ins and over charge for things. Calling customer service is a nightmare and won't fix your problems. This store, however... stellar. Most of the employees I've worked with were competent, understanding, and actually helpful! The store manager is fantastic! I only ran into one instance where an employee made a mistake, but he had some weird vibes and I didn't realize what happened until after the fact. But I was able to go back in and they fixed the issue, even getting on the line with Verizon's terrible customer service for me. I highly recommend going into the store if you have an issue. The staff here is just great. They take walk ins but do that during the week because they are less busy then.
- JDJane DoneAug 28, 20255.0Chris from this location is a rockstar he fixed my phone in less than 20 mins couldn’t be happier!
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Elyria, OH?
The Verizon store in Elyria offers a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours of the Verizon Elyria store?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options are accepted at the Verizon authorized retailer in Elyria?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon Elyria store offer in-store pickup for orders?
Yes, the store provides in-store pickup services.
What brands are available at the Verizon store in Elyria?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and PureGear.
How can I schedule an appointment or manage my Verizon service conveniently?
You can use the My Verizon app available on the App Store or visit their quick link to schedule and manage your account.
What nearby restaurants can I visit before or after shopping at Verizon Elyria?
Nearby you can find Wingstop, Rubin's Restaurant, Romeo's Pizza, Burger King, and KFC, offering a variety of dining options.
Are there any nearby stores where I can shop for video games while visiting Verizon in Elyria?
Yes, GameStop and Chestnut Commons - GameStop are close by, ideal for video game and hobby shopping.
If I need healthcare services near the Verizon store, where can I go?
You can visit Cleveland Clinic in Your Community, Cleveland Clinic Elyria Express Care, and Cleveland Clinic Express Care Clinic nearby for various healthcare needs.
Is there a pharmacy near the Verizon store in Elyria?
Yes, Discount Drug Mart, Drug Mart- Chestnut Commons, and Walmart Pharmacy are nearby for your pharmacy needs.