Verizon

4.2
245 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Elyria, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
300 Chestnut Commons Dr, Elyria, OH
44035, United States

Hours

Reviews

4.2
242 reviews
5 stars
174
4 stars
16
3 stars
12
2 stars
4
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees who provided excellent service.

Store Management

Several reviews highlighted issues with store management, particularly regarding unprofessional behavior and poor handling of customer complaints.

Long Wait Times

Customers frequently reported long wait times due to insufficient staffing, leading to frustration during their visits.

Sales Practices

There were complaints about misleading sales tactics and upselling, with some customers feeling scammed or overcharged.
  • SR
    Steph Rugg
    Jan 4, 2026
    5.0
    Chris is wonderful! Helped my son get his new phone. Very patient and efficient service! Highly recommend!
  • BS
    Barbara Smith
    Dec 7, 2025
    5.0
    Questions answered quickly and accessories purchased that I needed. Did not try to sell/ upgrade my phone which was appreciated 😊
  • DL
    dan lusher
    Nov 12, 2025
    5.0
    Great Experience.
  • RW
    Rachael Wisely
    Oct 21, 2025
    4.0
    I give Verizon the company like 2 or 3 stars. They are terrible with honoring credits for trade ins and over charge for things. Calling customer service is a nightmare and won't fix your problems. This store, however... stellar. Most of the employees I've worked with were competent, understanding, and actually helpful! The store manager is fantastic! I only ran into one instance where an employee made a mistake, but he had some weird vibes and I didn't realize what happened until after the fact. But I was able to go back in and they fixed the issue, even getting on the line with Verizon's terrible customer service for me. I highly recommend going into the store if you have an issue. The staff here is just great. They take walk ins but do that during the week because they are less busy then.
  • JD
    Jane Done
    Aug 28, 2025
    5.0
    Chris from this location is a rockstar he fixed my phone in less than 20 mins couldn’t be happier!

Frequently Asked Questions About Verizon

What products can I find at the Verizon store in Elyria, OH?

The Verizon store in Elyria offers a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the operating hours of the Verizon Elyria store?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.