Verizon

Reviews

• AB

  Alixander Brucken

  Oct 30, 2025
  5.0
  Hey Verizon, don’t let Hillary ever quit. You have got a great employee on your hands. Hillary got my problem sorted out in record time. I was dreading going to change out a phone that one of our drivers destroyed. A+ Thank You!
• MH

  Mehdi Hasan

  Oct 27, 2025
  5.0
  Not much wait time! Quick and easy
• SM

  Sophia Miyashita

  Sep 19, 2025
  3.0
  I gave this place three stars because the people I talked to at the store were very professional and helpful. However, I am extremely disappointed with how my network issue was handled. My phone that I haven't even used for a year started to have a network issue. I walked into this location on a Monday and they told me that because I had the warranty, I would be able to get a replacement for free. I "will be" receiving the phone by Tuesday night. Tuesday night I start to become just a little worried because I have not received my phone. I end up calling Verizon and they tell me it hasn't been shipped, so they'll send another order. I wasn't upset at this point, things happen. Even though I was slightly upset because I only had my work phone during my business trip from Wednesday to Friday, I wanted to be respectful to the Verizon people I talked to. So, the "second" phone was supposed to be delivered by Wednesday, Thursday at latest. Friday evening as I'm heading back home, I call Verizon, just to make sure the phone has been delivered. Even though Verizon has nothing to do with my personal schedule, I was going to be out of town over the weekend, so I wanted to get the phone and then head out. Well, they hadn't even shipped it. I was extremely confused because the person on the phone said the "second" order from Tuesday was delivered on Thursday, but then he says, "the earliest ETA is Monday". When I asked him what he was talking about, he switches the narrative and says, "the past two orders were not shipped because of a pending issue". Although I felt bad, I told him I was disappointed in him and that I didn't understand why they couldn't just ship it. They offered to send it (third time) with expedited shipping, and even though I was grateful I wasn't going to be home over the weekend anyway. Because I wasn't home over the weekend, I wasn't able to receive the package. This is completely my fault, but I wasn't aware this package would need a signature, because I'm pretty sure I didn't receive a confirmation email for the order. On Monday I finally receive it. Relieved, I transfer my data, and head to the Verizon store, just to make sure the data has been transferred. I don't know why it happened, but the person at the store told me I would have to call tech support because my line/account was deactivated. Instead of heading home and calling tech support, I call them from my car, right outside the store. They transfer me to fraud prevention and ask me to submit my driver's license and utility bills. After that, they kept telling me the account was activated but, on my phone, it still had that SOS sign at the top. Then, the person on the phone tells me to go back to the Verizon store. The person at the store and the person on the phone talk for a while and were finally able to activate my account. I go home, thinking it was finally over. It wasn't. I'm looking at my "new" phone, making sure nothing is wrong. I open the settings menu, and for some reason it says it's supervised. At first, I thought it was because I haven't shipped back the original phone, so the following day as I'm on the way to UPS to ship back the original phone, I call Verizon again. It was a defect. The person on the phone offered two options: Factory reset or receive another phone. I would've done a factory reset if I had not erased the data on my original phone. I had to receive a new one. So, the day I ship one phone back to Verizon, another phone is shipped to me. This time the person on the phone offered a discount for a week, because that's how long I didn't have service. I was grateful. At the same time, my anger was turning into pure disappointment. Once again, I understand that it isn't this location's responsibility/fault, but the number of times I had to call, walk into a store, and prepare to ship back the phone is ridiculous. The next time I have an issue like this, I will be switching to a different company.
• PK

  Peggy Kelley

  Sep 11, 2025
  5.0
  I met with Tyler today as I entered the store to get a new phone. He was beyond excellent working with me to get me set up. Can't say enough good things about my experience. Thank you sooo much!
• TT

  Thalia

  Aug 30, 2025
  1.0
  i’m not sure what is the point of having a physical store if they do nothing in it. i have come to this location 4 times just this year for various things (upgrading device, returning, starting a new line) and every single time i have been turned away because they “don’t do that in store.” just do it all online, the stores are useless.

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