Geek Squad

Reviews

• JS

  Josh Smith

  Jan 5, 2025
  1.0
  They sent me on a wild goose chase to Polaris, who wouldn't help. When I came all the way back to Tuttle they were equally unhelpful. HOURS wasted over a waranteed iphone. Avoid this cycle of pain at all costs.
• EH

  Ericca Holloway

  Oct 10, 2024
  1.0
  I had purchased a new MacBook from Best Buy and wanted to trade in my old one. I went over to Geek Squad to have them transfer everything from my old computer to my new computer. I was not aware that this was an extra cost with the trade in so the money I thought I was saving with my trade in was consumed by the data transfer that they told me I had to do. First off, they charged me $195. Second, I was under the impression that the data transfer was going to happen with me in store and I would walk out with my new computer and everything on it. I wasn’t told until AFTER I paid and AFTER I signed the paperwork that they were going to keep my old computer and my new computer for 2-3 days while the data transferred. I am a college student who uses their computer everyday for multiple hours a day so this was not okay with me but I felt like I had no choice. Then, I went in to pick up my computer and all that they did was download my files and put them into one big folder on my desktop… not even in the same folders I had them in on my old computer. For $200 I could have done that at home myself. I am disappointed about the service that I got especially because it was not what I was under the impression I was paying for. So I could have just paid full price for the MacBook and saved myself the headache of my entire Geek Squad interaction. I will think long and hard before I make another Busy Buy or Geek Squad purchase.
• TB

  Tony Bradshaw

  Dec 22, 2023
  1.0
  Geek squad member and BB wanted $199 to adjust TV wall mount they installed 9 months ago
• RL

  R Landis

  Aug 5, 2023
  4.0
  I called (my usually store) the Geek Squad because they sent a text or email saying they were charging my credit card. It was a scam so watch out for that.
• AV

  Annette Vernon

  Jul 20, 2018
  1.0
  Horrible customer service!!! The Geek Squad did not arrive when they were suppose to. I even have an email from them stating that they were in the wrong. Absolutely no resolution and horrific customer service!!! Sooooo disappointed! Shame on you, Best Buy.

Frequently Asked Questions About Geek Squad