Best Buy

Reviews

• MS

  Mike shifflet

  2 days ago
  4.0
  Came in to purchase internet adapter lots of options wast sure what was better option walked by 6 service assistants not one asked to help until got to the register was surprised store neat and clean .
• KK

  Koushik

  Jan 4, 2026
  1.0
  Worst customer service! I purchased a rexing 4k dash cam and they scheduled me for installation 15 days later on a Sunday. One day before my appointment I got a call saying we stopped doing installations on Sunday long back, so we will have to reschedule you. I was rescheduled for the installation 12 days later and when I arrived at the front of the store for the 10 am appointment (that’s when they open) at the geek squad center they told me to go to the back of the store for installation services. I went to the back of the store but it took me sometime to figure out where exactly they are located as there were no obvious signs or directions. This whole process took 5-6 min and the installation center guy told me that I’m late by 6 min and hence we will have to reschedule you. I lost it at that point and told them to Cancel my order and give me a refund. I was told to go to the front of the store or call customer support for refund and when I called the customer support they could find the dash cam charge but not the installation charge of 100$ associated with it. So had to go to the front of store and stand in the customer service line for about 25-30 min to get my refund back. Extremely frustrating!
• CA

  Carblue Autosales

  Dec 30, 2025
  1.0
  I had a very disappointing experience at Best Buy. I purchased a Samsung Galaxy Z Fold for about $1,700 before Christmas as a gift. The person I bought it for did not like it, so I went back to the store with my son to exchange it for an iPhone. I was told the return or exchange period had passed, even though it had not been 30 days since the purchase. The employee said they “understood” but still refused to help. What was most frustrating is that the return policy and exact cutoff date were not clearly explained at the time of purchase. For such an expensive item, I expected clearer communication, better customer service, and at least an option for an exchange or store credit. Instead, I felt dismissed and stuck with a product I can’t use. I’ve been a loyal customer, but this experience seriously changed my trust in Best Buy. I hope management reviews how return policies are explained—especially during the holidays—so other customers don’t go through this. 5800 Britton Pkwy, Dublin
• CB

  Chananna Brooks

  Dec 14, 2025
  1.0
  Worst store in Dublin Ohio worst customer service experience, and all their products are sold elsewhere and on Amazon. I more than happy to go spend my money with your competitors. I'm not going to waste my time contributing my money to a business were there customer service personnels don't understand the importance of customers. Without customers like me that come there and buy $1,500 phone or a $2,500 laptop there is no Best Buy.. and for all the years that I have shopped here and contributed my money, IT'S OVER!!. I will never shop at this store again. NEVER.. and they can go give their representatives training on how to keep customers happy. Amazon didn't pull a magic trick in putting you guys out of business Amazon just took away the bad customer service that we have to deal with while we are spending our money with your businesses.
• NT

  Nic Theman

  Dec 14, 2025
  1.0
  Zero star would have been appropriate.. keep in mind that everything that is sold at this Best Buy is sold on Amazon cheaper. These Best buy worry about closing down and why customers are going to Amazon, BUT IT'S BAD CUSTOMER SERVICE.. On Amazon we don't deal with bad customer service everything that Best Buy sell Amazon sells it for $100 cheaper. Customer are doing Best Buy a favor by shopping at their company. Best Buy when you're doing you're going out of business sale just remember it was bad customer service and you pushed your customers to go shop where they can enjoy spending their money (not with you) for all the phones tablets laptop computers that we've bought over the years we will never spend another dollar with Best Buy until they can go train their customer service how to treat the customers that are keeping their doors open properly.

Frequently Asked Questions About Best Buy