Best Buy

Reviews

• AB

  Andrea Phipps Bastardo

  5 days ago
  1.0
  The WORST EXPERIENCE EVER!!! I will never buy again in this place. We bought a refrigerator that was supposed to be installed for our new home. I came the day before moving to receive the refrigerator, the delivery showed up and he decided to just not deliver it. We need to hustle all the way to get the refrigerator delivery to the house at the Best Buy location; which the told us that we will receive the new one in a few days. The gave us a substitute fridge for a few days that was on top that with a hit on one of the doors, and they even asked my husband if he wanted that one because it was ready to go. Of course he said no, that we will wait for the other one. The day that was supposed to be delivered no one showed up and I didn’t receive a notification for it. I needed to call Best Buy to get the news that they change the date without notifiying us, and I needed to wait ANOTHER WEEK. Finally they came to deliver the new fridge and guess what: they do not install it, they didn’t connect it to the water AND they didn’t even install the pulls from the doors. Like what in the world? What kind of service is that after ALL THE HUSTLE? Because apparently we needed to buy separately the install and the things to connect it to the water when that was supposed to come the first time we did the purchase. It has been a nightmare.
• LR

  Litple Ralff

  Apr 1, 2026
  1.0
  They use ai to answer their phones in which you cant reach no one. They know it's broke, been broke, and cant fix it. If they cant fix their own stuff, what makes you think they can fix yours? Company does not care about customer do to they have been told for months and still no fix.
• DN

  Daniel Needham

  Apr 1, 2026
  1.0
  They use ai to answer their phones in which you cant reach no one. They know it's broke, been broke, and cant fix it. If they cant fix their own stuff, what makes you think they can fix yours? Company does not care about customer do to they have been told for months and still no fix.
• MD

  Mary Beth Day

  Mar 25, 2026
  1.0
  I went to Tuttle Best Buy in Dublin. I was looking for a refrigerator. I was in the store for 35 min. A gentleman sat on his computer (with no customers) and never got up; nor did anyone ask me if I needed any help. I saw a couple of refrigerators I was interested in, but I thought this would be the wrong place to buy with this type of service. I’ve heard this from others too!
• JH

  Jim Hammond

  Mar 21, 2026
  1.0
  Purchase a Lenovo computer that was labeled one Tetra byte of memory, but it only had half that. Then Geek Squad said I only needed TurboTax home in order to use remote remote desktop connection but that was totally wrong I had to update to Windows 11 Pro. Then I ask Geek Squad to do it. They tried but failed. Ended up doing it myself. Wasted half a day on this.. Moreover, the descriptions on all the computers were in such a tiny font that I could not read it even with my glasses and a magnifying glass. Even though there was plenty of room for a larger font. This is unabashed senior discrimination!

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