Geek Squad

Reviews

• AA

  A. A.

  Sep 1, 2019
  5.0
  In order to upgrade the RAM of my Acer Predator Helios 500 to 64GB, it was required to disassemble the laptop completely; the whole cover and all heatsink and fan should be removed, the whole wiring must be detached, the mainboard should be removed to reach to the back of the keyboard where those two memory slots located. If I did not do that, the maximum ram expansion would be only 32GB by using the other two slots located just under the plastic cover. I contacted Acer and asked about the RAM expansion up to 64GB. They wanted me to reset the laptop to the factory setting (erasing all my files) and send the laptop to Texas for that. They estimated more than $200 just to install the Ram in those inaccessible slots. I desperately looked for somebody to that for me in the Dayton area for a reasonable price, but I could not find anybody to do that. Although I was not sure the Geek Squad in Mall Dr is capable of such an extensive disassembly project, I just stopped by to give it a chance. A very young and super nice lady named Alex confidently accepted the job. She never asked for any passwords and did not ask me to erase my files and reset my laptop to the factory setting. She said it is going to be ready in a couple of hours. To be honest, because she was very young, I was not very sure that she could do that, but I trusted her anyway. After a couple of hours, she called me and said the laptop is ready. I could not believe that. She did an impossible job for me and just charged me less than a $40. She did a PERFECT job for me; something that nobody in Dayton area could do that and the company in Texas wanted $200 and needed me to either give them all my passwords or completely erase all my files. I can not be more grateful for the job she did for me. I highly recommend the geek squad in Mall Dr and especially Miss Alex for any computer repairs. I wish I could give you 1000 stars instead of 5.

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