Best Buy

Reviews

• KC

  Karthik Chaparala

  5 days ago
  1.0
  I am extremely disappointed with how this situation was handled by Best Buy. I purchased a laptop for $1,399.99 using my Best Buy credit card. the price dropped to $1,049.99 — a $350 difference during when i reached out after the return window expired by 3 days. . I contacted customer support to understand my options. To be certain, I spoke with three different representatives, and all of them gave me the same instruction: go to the store, have the item physically validated, and return and repurchase it at the lower price since it was unused. The laptop was unopened completely unused, in original condition. No rewards were redeemed, no promotional credits were used, and nothing was activated. Based on consistent guidance from multiple representatives, I went to the store. However, the store refused to accept the return. After being denied in person, I contacted customer support again and only then was I told that the actual policy does not allow returns outside the return window, even by a few days. This is the most frustrating part. I verified the process multiple times before making the trip, yet I was given incorrect information repeatedly. If the policy is strict, it should be clearly communicated from the start not after sending a customer to the store unnecessarily. Being only three days outside the return window, with an unused item and a $350 price drop, I expected reasonable flexibility especially as a Best Buy credit card holder. Very disappointing experience and poor coordination between online and in-store teams. Update: I reached out to them on Facebook because of their reply to this review and was shared the same thing which is a link to the return policy :D. People only reach out to you when they miss or forget inadvertently about the return window. Here thought i would be helped as a customer who was with best buy from 9 years. Very disappointing. on bottom of that they did not even look at the unused laptop nor verified it. they straight up told they cannot do anything since its outside the return window. all i expected was little bit of compassion and help as the amount of 350 is a big deal for me.
• RV

  Ryan VanSchelven

  Feb 28, 2026
  5.0
  I had a great experience at this Best Buy near the Dayton Mall. I worked with Camdin, who did an excellent job helping me work through the process of trading in old computers and buying a new one.
• JL

  Julia Lower

  Feb 28, 2026
  1.0
  the female cashier that checked my husband out today tricked him into signing up for the credit card. when asked why she said she needed his social, etc, she claimed it was policy for a big purchase. we noticed a hard inquiry on his credit score and went back to speak with the manager only to be told that the cashier did sign him up for the credit card without his consent. take your business to the beavercreek best buy.
• CT

  Casey T

  Feb 27, 2026
  1.0
  We bought a dryer from Best Buy and it was supposed to be delivered today. They showed up with the dryer and it was broken so they took it right back out. Now I have to wait until Monday to get a brand new dryer delivered. My question is why didn’t they inspect the dryer before they tried to deliver it or did it the Delivery team break the part.
• AB

  Amanda Bachman

  Feb 20, 2026
  1.0
  We took my son for the Pokémon launch since hes been saving money from chores and when he got to the check out after waiting 3 hours in line the manager told him he was not allowed to buy any because he did not have an income. We showed him he had a card to pay and the still denied him to purchase anything. Pokemon is a hobby for all but originally a CHILDRENS trading card game. To deny a child to make a purchase is just sad.

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