Best Buy

Reviews

• MR

  Michael Roberts

  6 days ago
  4.0
  Purchased new tv here got home pulled it out the box and was cracked from clear across. Went back next morning and they apologized and replaced no questions asked. Staff is super friendly. They may cost slightly more on some things but the service and guarantees I think make it worth it
• SC

  Steve Conder

  Mar 25, 2026
  5.0
  Customer service was exceptional; employees were very responsive and multiple people in the store worked hard (actually seemed to care) to take care of me. I will not hesitate to make Best Buy my first destination for computer related items.
• CB

  Cevat Bagcioglu

  Mar 17, 2026
  1.0
  Absolute incompetence is maxed out in this place. They sell me open box washer/dryer to be delivered a week later and on the day of delivery they claim to be faulty units (both of them). I get a call claiming that since it is open box I have to go in store to take care of it. I go there and then a store associate tells me I have to call this number, whatever it is, to take care of it. Knowing how this goes I call it right infront of him and it is a not a working phone number. Then he tells me he doesn’t want to go through with the cancellation as it will cause a lot of headache so he tells me to call back the number I received a call originally to cancel order and then he will sell me another unit here in store. We go look at the units and select one and I ask for a discount for having them wasting my time and we agree to price, more exp unit and I accept covering the difference with partial discount and some out of pocket. We go back and as he rings me up something comes up and he goes and gets his manager. As this is happening I call back the number I received the call earlier in the day while in store and the operator tells me I have to take care of this in store again! Then the manager comes in and tells me he will take care of it. First completely ignores the fact that we were about to close a transaction and I was pulling out my credit card for the new washer/drier unit and then when questioned he dismisses it. After click clacking for 20 mins on his computer doing a round of CS or whatever he is doing he tells me he assures me that I will get a replacement/discount on another unit and that someone from their corporate appliance team will reach out to me as he can’t do it in store… wasting over an hour of my time in store I leave. I get a call from corporate later that evening telling me they don’t do anything like what the manager claimed in store and all they can do is refund… honestly I never met this incompetent and liar of a staff both the associate and “manager”. Straight went to a membership based retail store with supposedly decent rotisserie chicken to purchase a brand new set and I guarantee they don’t hire clowns like these over there. Never going to this bestbuy ever again…
• NT

  Nova Terra

  Mar 11, 2026
  5.0
  It's fine, nothing to be excited about or get disappointed. The greeter were friendly, we were able to walk around freely and look at everything we wanted. Its just sad to see this huge store half empty now.
• CF

  Chris Fawley

  Feb 22, 2026
  1.0
  In December I purchased a Playstation pro and a LG TV. I bought the top of the line warranty, which the sales associate assured me covered everything and even wrote on the receipt that physical damage was covered. The tv started to bleed from the top in early january and I wanted to return it but my gf didnt think it was that bad. I called at one point to check on the warranty becauqe it was the screen and it was confirmed over the phone it was comprehensive and covered everything. On feb 20th I went to return the tv the bleeding had gotten worse. , it was windy and I was carrying the tv when a gust of wind caught the cord and tripped me causing me to fall on the tv, breaking it completely and injuring my elbow. After getting to the point of the return the store manager refused the return saying it didnt cover physical damage. She actually laughed in my face when I showed her the reciept and explained the tv already wasnt working. She then had me wait on the "assistant manager". When he came he was unwilling to do anything to honor the warranty and said he didnt know which employee sold me the warranty, I pointed out that was untrue as it was on the receipt. The only thing he would do was refund the warranty, which my gf paid for so I wanted her to at least get her money back. Little did i know that was scam number two. When we got home with what was now our completely busted tv, I really felt crappy about the whole thing so I called and both my gf and I spoke to a rep who said we had to go back to the store we purchased the tv from. So we went back with the reciept. There my gf spoke to the manager. After telling him the story, he informed us that the assistant manager we spoke at the cuhayoga falls store was actually the owner of both the stores and his boss and they would do nothing more for us because despite the fact that their employee lied to us to make a sale, they were not going to make it right. At this point she left because she was shocked that she was hussled and it was obviously going no where. We just want Best Buy to honor the warranty as it was sold to us. The employee didnt just lie, he put the lies in writing on the reciept.

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