Geek Squad

Reviews

• SG

  Sudipto Ghosh

  Nov 30, 2025
  5.0
  I bough a top end Dell Laptop from Best Buy (Inspiron 16 inch, 7155H) in Feb 2025. However in 6 months, one fine day the laptop did not come up. Nothing on the screen. Zilch!! .. Tried to follow some online stuff to battery reset or hard reset & boot. Nothing worked. Finally took it to Geek Squad (in Best Buy). While they could not make it work, they did send it to Dell who put in a new motherboard. So THANK YOU to Geek Squad & Best Buy. Geek Squad person (Charles Welch in Polaris location in Columbus, Ohio) was very professional & very helpful indeed)!! So 5 stars to Best Buy & Geek Squad for the service rendered.
• DB

  Dianne Battigaglia

  Mar 21, 2025
  4.0
  Quick and easy. Great personable tutorial!
• BA

  Brian Found Amelia

  Mar 31, 2023
  1.0
  Either useless or in on the con. I went in there today to ask how to disable auto-updates on this TCL A3X smart/scam phone I got through them a week ago. I'm not trying to beat the system. I'm trying to survive in 2023 corporate trickle fee America. I don't have wi-fi on my internet, and I need to leave the mobile data routing open for notifications for my job. That leaves me wide open for these system updates to burn my data bytes when I'm not looking. Yeah, right, by design I'm thinking, eh? ..to get me to buy more tracfone cards. Everything I read online said you go into settings / software updates, but it's not there in android 11. I asked not one but two of the geek squad. First was completely placebo (he said "look you have 19 GB, why you worried?"...he was looking at the storage!), the next one tells me "well, they stopped the ability to turn off the auto-update from version 10 or 11 onward". Well, guess what...WRONG. I looked a little harder online and wouldn't you know it...here's the secret...you go into settings, 'about phone', then you get developer rights by tapping on the build number about 7 times, then you get developer options enabled! Then you go in there and scroll down to the pot of gold...AUTOMATIC SYSTEM UPDATES! Booyah! OFF! Now I can keep the mobile data open for my work app and not worry about getting fleeced by tracfone. I'll just remember when I'm near a free wi-fi hotspot to do the 'check for updates' under system updates. HA! Nice try, tracfone! And thanks for nothing, geek squad.
• MN

  Marybeth Newton

  Mar 14, 2022
  1.0
  unable to make appointment for geek squad by phone. don't advertise a service that you can't support.