Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,800 reviews
5 stars
981
4 stars
264
3 stars
118
2 stars
74
1 star
363
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and friendly, while others were criticized for being rude and unhelpful.
Wait Times
Long wait times reported by many customers, often leading to frustration and dissatisfaction.
Product Knowledge
Some staff demonstrated excellent product knowledge and problem-solving skills, while others were seen as lacking in expertise.
Appointment Issues
Customers expressed frustration with the appointment system, often feeling ignored or overlooked despite having scheduled visits.
Positive Experiences
Several customers highlighted positive experiences with specific employees who provided exceptional service.
- YMYasin MohammadNov 15, 20251.0I should probably giive 0 they call me to pu my replacement i pad and then they don’t find out information and when I ask them help the lady she was rud to me she said you can leave if you want she is not sapose to be on this job i came in this place to get my replacement i pad and i was stop my job because of that mai im not sure if her name spelled wrong and this is not first time I got difficult time on this place I think me and my family say good by apple at all
- MPmadison postNov 14, 20251.0Customer service was good but they definitely take way to long and don’t do to great I had the back of my iPhone 16 pro max done from what I seen I had apple care it said it would be $29 when I got there it was $171 my appointment was set for 4:30 the lady said it would be ready by 7:30 that’s fine but that’s some time to wait when I’m paying almost $200 for my phone to be repaired I came in early to ask if it was ready she had said 15 minutes that became over an hour if that was the case they should have let me know rather than sitting there thinking it was 15 minutes I get my phone whatever go home take my case off to find all the glass pieces in my phone case when that was the whole reason I didn’t take the case off and to have it fixed.
- GSGurpreet SinghNov 11, 20252.0I wouldn't want to visit the store unless I really have to. The store associate didn't have the patience to explain why I need to upgrade to iOS 26 and how will that solve the low volume issue when I speak to someone on the normal line. He said I was being argumentative. I felt that it is normal to ask questions and no one should be told that they are being argumentative on asking questions. That is quite discouraging. His response became more and more robotic when I asked follow-up questions. I would rather live with the problem I am facing in my phone than be talked to this way. Store associates in the past have given a very cold shoulder, but this experience was just next level. They don't make eye contact sometimes, sometimes it is the way they speak which can be quite rudimentary.
- RSRobert StepheyNov 5, 20255.0My wife and I went in looking for new I Pads. Eshawn was the Apple employee that greeted and help us. We ended up buying two 13 in I Pads Airs. He set them up and was so kind dealing with a couple of non tech savvy 75 year olds. It was a super experience! Highly recommend this fine young man. Thank you Eshawn!
- KGKelvin GholstonNov 4, 20251.0Very poor service!!!!! No process for orderly customer service so the technicians just decide who to address and it's not based on when you arrive and check in. Not friendly technicians. Basically arrogant and rude because they are full aware that there's only 1 Apple Store in Columbus, Ohio. Horrible representation
Frequently Asked Questions About Apple Easton Town Center
What products can I buy at Apple Easton Town Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and other Apple products at Apple Easton Town Center.
Can I get technical support at the Apple Store in Easton Town Center?
Yes, the Apple Store offers technical support at the Genius Bar for your Apple devices.
What are the regular store hours for Apple Easton Town Center?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is the Apple Easton Town Center open on major holidays?
The store is closed on November 27, 2025 and December 25, 2025, but may have special hours on other holidays. Check their website for details.
Does Apple Easton Town Center offer in-store pickup and delivery?
Yes, the store provides both in-store pickup and delivery services for your convenience.
Is Apple Easton Town Center accessible for customers with disabilities?
Yes, it has a wheelchair accessible entrance to accommodate customers with disabilities.
What payment methods are accepted at Apple Easton Town Center?
They accept debit cards and mobile NFC payments.
Is there free Wi-Fi available at Apple Easton Town Center?
Yes, free Wi-Fi is available for customers inside the store.
What nearby stores can I visit while shopping at Apple Easton Town Center?
You can also visit nearby stores such as Urban Outfitters, Psycho Bunny, and Kate Spade, all within Easton Town Center.
Are there any restaurants close to Apple Easton Town Center where I can dine?
Yes, Cooper's Hawk Winery & Restaurant is nearby, offering American cuisine and a wine bar experience after your Apple Store visit.
Can I grab coffee near the Apple Store at Easton Town Center?
Absolutely, there are coffee shops such as Ebar - Nordstrom Easton Town Center and Nordstrom Ebar Artisan Coffee close to Apple Easton Town Center.