Apple Easton Town Center

Reviews

• AT

  Arianna Turner

  1 day ago
  5.0
  I wanted to leave a review to personally shout out Michael. He was very kind and helpful today and made the process of switching my phone so much less stressful. He was juggling multiple situations for multiple customers at once and didn’t make anyone feel as if they were less of a priority. He also showed genuine concern for my trouble transferring my eSIM and wanted to help me with any solution that he could. He is very personable and good at what he does! Thank you for your help, Michael!
• IC

  In your Corner

  Apr 22, 2026
  1.0
  I made an appointment for 1:50 PM and arrived right on time, but the experience quickly became frustrating. Despite several employees standing around, it took about five minutes just to get checked in. I was then directed to a table to wait, where eventually someone came over and checked in everyone sitting there. What didn’t make sense was that a walk-in customer was told there was only one person ahead of her, while I—despite having an appointment—was told I had three people ahead of me and it would be about 15 minutes. After waiting 20 minutes past my scheduled appointment time, I tried to find someone to ask for an update. It wasn’t easy to even find someone to speak with. When I finally did, I was told to sit down again while she talked with the supervisor. She went back up front and the supervisor then helped another customer, and when I followed up, I was told I was “probably next,” with still no clear timeline. At that point, it had been 25 minutes past my appointment. I left. If appointments don’t actually hold your place in line, then what’s the point of making one? It creates an expectation that isn’t being met. If the system is essentially first-come, first-served, it would be better to clearly label it as walk-in only rather than misleading customers into thinking appointments matter.
• MG

  Miranda Gray

  Apr 13, 2026
  1.0
  Walking into this store felt like stepping into chaos, the kind that immediately raises your cortisol levels. I had a 4:00 PM Genius Bar appointment on Sunday at the Apple Store in Easton Town Center for a simple battery replacement on my iPhone 12 Pro Max. I arrived on time, but there’s no clear check-in area, no direction, just a packed store and employees who are all too busy to help. After wandering around for 12 minutes, I finally flagged someone down, only to be told my appointment had been automatically canceled because it was now 4:12 PM. They reinstated me, but I didn’t actually get helped until 4:45 PM, standing the entire time because there was nowhere to sit. When I was finally seen, the employee quickly confirmed my battery was swollen and warned the display might be damaged. I made it very clear: I’m okay with a ~$90 battery replacement, but not a $400 screen repair as at that point I’d just buy a new phone. Despite being told the repair would take about an hour, they couldn’t get to it before store closing. So I had to leave my phone overnight and return the next morning (they told me to come in at 11am), with instructions that they would call my fiancé if anything changed. The next day? Same chaos. No check-in system, no direction, just wandering again trying to get someone’s attention. After waiting, I’m told there was a mix-up and the screen wasn’t damaged initially, but it was damaged during the battery replacement, and they’d cover both repairs for $90. However, the phone still wasn't ready and I needed to wait an additional hour. Fine. I left to grab lunch and came back later, only to be told they had no record of me in the system. No record of my phone. No record of the repair. Nothing. After multiple employees got involved, someone finally recognized me from earlier and went to the back to check on the status of my phone. I waited an additional 15 minutes. Then I’m told they tried to call me to approve a $400 screen repair (while they physically had my phone) and never contacted my fiancé, the alternate number they specifically asked for. At this point, I had spent parts of two days in this store with: -no clarity on where my phone was -no consistent communication -conflicting information about cost -and no idea where I stood in their system Eventually, the original employee reappeared, confirmed it would indeed just be $90, handed me my phone, and I left. This should have been a simple, routine repair. Instead, it was a disorganized, time-wasting, and genuinely stressful experience. There is no clear system for check-in, queue tracking, communication, or pickup area which is shocking for a company known for its attention to user experience. The only bright spot: every employee I interacted with was kind and trying their best. But without a functional and efficient system, even great employees can’t fix a broken process. And the final touch? My “repaired” phone was handed back to me with 5% battery and it didn’t even make it through the drive home. I love Apple products, which is why this experience was so disappointing. Something this simple should not be this difficult.
• LM

  Lauren McMahon

  Apr 12, 2026
  5.0
  The manager Moe was awesome! I came in at 5:30pm when the store closes at 6pm with a desperate need to fix my computer. Moe was able to get me in and quickly run a diagnostic test and figure out my battery was dead. He got me set up with a new computer and laid out the best possible options I had efficiently. He stayed over close to help me get my data moved from my old computer to new computer. He is the best! I am so appreciative that he was able to help me.
• KM

  Kareem B. Muhammad

  Apr 6, 2026
  1.0
  I came to Store on 4210 The Strand in Columbus Ohio today about my IPhone because I needed a new battery and my charging portal wasn’t giving me a charge. After I signed in I waited about 30 min where I was met by a man who said he would place me with a tech coupled with trying to persuade me to buy a new phone and discourage me that my phone will keep having issues before I even met a tech to see what the problem was. Then when I met the tech who was a young lady it was the same aggressive and thirsty tactics but 10 times worse. She said I needed a new battery and charging portal which i had idea I may need but then added I needed a logical board which is brain of the phone and said it’s better for me to get a new one. She said it would cost me 349.00 plus tax and I said ok. She started to take some pictures of phone and while doing that stepped on the gas even more trying to discourage me from keeping phone and ask me was it ever water damage though I never told her that nor did she see any. Said my storage was at 80 percent and because of that I definitely needed a new phone. Never trying to physically clean charging portal or change battery first she came back after playing musical chairs and going to the back of store behind door to the right she said “they just going give me a phone at the full price after taking my phone at 515$ including tax because they can’t fix the issue” . Me sensing something was fishy especially with the aggressive, persistent and thirsty tactics I decided to leave. I took my phone to another shop around the corner where I was given a new battery and courtesy charger portal cleaning at only 65$. The battery was replaced and charging portal that was full of debris is working good as a charm now. This just proves these techs are running a scam being deceptive, predatory and tacky at any cost just to get a commission. If I could give no stars I would but unfortunately it doesn’t allow us to.

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