Verizon

4.3
190 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Cleveland, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
13967 Cedar Rd, Cleveland, OH
44118, United States

Hours

Reviews

4.3
188 reviews
5 stars
141
4 stars
12
3 stars
5
2 stars
5
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff members, particularly highlighting individuals like Bruce, Terrance, and Dj for their exceptional service.

Knowledgeable Staff

Numerous reviews noted that staff members were knowledgeable about products and services, providing clear explanations and assistance.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences with specific employees, indicating inconsistency in service quality.

Store Management

Several reviews mentioned issues with store management practices, including staff rotation and the store being an authorized retailer rather than a corporate location.

Long Wait Times

Some customers expressed frustration with long wait times despite having appointments or minimal customers ahead of them.
  • BT
    Benjamin Thang
    Dec 12, 2025
    1.0
    They don’t care customer
  • DF
    Daska Fields
    Aug 31, 2025
    5.0
    Dj really helped me out.. if I could give a extra a star I would.. best Verizon I been to by highly recommend Dj great communication!
  • LK
    Lisa Knight
    Aug 16, 2025
    5.0
    He was very helpful. Patient and understanding
  • TJ
    Tristan Jackson
    Aug 16, 2025
    4.0
    Shoutout to Bryce at Verizon for helping me with my screen protector! The service here is excellent, and everyone is very welcoming when you walk in. Bryce made the whole process quick and easy I’ll definitely come back if I ever need my screen protector replaced again.
  • ME
    Mark Eltringham
    Aug 10, 2025
    5.0
    What a wonderful experience with Bryce. I would recommend anyone to use this store. Very helpful and knowledgeable.

Frequently Asked Questions About Verizon

What products and services does Victra offer as a Verizon Authorized Retailer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection services.

Where is the Victra Verizon Authorized Retailer located in Cleveland, OH?

The Victra store is located at 13967 Cedar Rd, Unit 23, Cleveland, OH 44118.