Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Cleveland, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
188 reviews
5 stars
141
4 stars
12
3 stars
5
2 stars
5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members, particularly highlighting individuals like Bruce, Terrance, and Dj for their exceptional service.
Knowledgeable Staff
Numerous reviews noted that staff members were knowledgeable about products and services, providing clear explanations and assistance.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences with specific employees, indicating inconsistency in service quality.
Store Management
Several reviews mentioned issues with store management practices, including staff rotation and the store being an authorized retailer rather than a corporate location.
Long Wait Times
Some customers expressed frustration with long wait times despite having appointments or minimal customers ahead of them.
- BTBenjamin ThangDec 12, 20251.0They don’t care customer
- DFDaska FieldsAug 31, 20255.0Dj really helped me out.. if I could give a extra a star I would.. best Verizon I been to by highly recommend Dj great communication!
- LKLisa KnightAug 16, 20255.0He was very helpful. Patient and understanding
- TJTristan JacksonAug 16, 20254.0Shoutout to Bryce at Verizon for helping me with my screen protector! The service here is excellent, and everyone is very welcoming when you walk in. Bryce made the whole process quick and easy I’ll definitely come back if I ever need my screen protector replaced again.
- MEMark EltringhamAug 10, 20255.0What a wonderful experience with Bryce. I would recommend anyone to use this store. Very helpful and knowledgeable.
Frequently Asked Questions About Verizon
What products and services does Victra offer as a Verizon Authorized Retailer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection services.
Where is the Victra Verizon Authorized Retailer located in Cleveland, OH?
The Victra store is located at 13967 Cedar Rd, Unit 23, Cleveland, OH 44118.
What are the regular store hours for Victra in Cleveland?
Victra is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Can I pick up my order in-store at Victra?
Yes, Victra offers in-store pickup services for your convenience.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra provide any recycling options for electronics?
Yes, Victra offers electronics recycling services.
What nearby restaurants can I try before or after visiting Victra?
Nearby dining options include Five Guys, Jimmy John's, Wingstop, Jersey Mike's Subs, Budapest Hungarian Restaurant, Georgio's Oven Fresh Pizza Co, Chipotle Mexican Grill, and Zoup.
Are there any nearby mobile phone stores close to Victra?
Yes, nearby mobile phone stores include Verizon, T-Mobile, and the Sprint Store, which can offer alternative service and device options.
What other services can I find nearby Victra at 13967 Cedar Rd?
Nearby services include Premier Smiles Orthodontics (dentist), Heights Plumbing, The UPS Store 1240, Shred Nations, and Sport Clips Haircuts for various personal and business needs.
How can I contact Victra for more information or support?
You can reach Victra by phone at +1 216-382-9000 or email at Info@victra.com for assistance and inquiries.