Business Details
13967 Cedar Rd, Cleveland, OH
44118, United States
Certified by Verizon • Feb 22, 2026
(216) 382-9000
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Cleveland, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
195 reviews
5 stars
148
4 stars
12
3 stars
5
2 stars
5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Bruce, Bryce, and Terrance.
Mixed Experiences
While many reviews highlighted excellent service, there were also complaints about unprofessional behavior and poor customer service from some staff members.
Store Management
Several customers expressed dissatisfaction with the store's management practices, particularly regarding staff rotation and the handling of customer issues.
Product Knowledge
Customers frequently noted the staff's knowledge about products and services, which contributed to positive experiences.
Misleading Practices
Some reviews indicated concerns about the store being an authorized retailer rather than a corporate store, leading to confusion and dissatisfaction with pricing and service.
- JZJuliet ZehFeb 11, 20265.0DJ was so patient and helpful 10/10 experience
- SHShannon HolmesFeb 8, 20265.0Bryce, DJ and Kayla are the most helpful and friendly people. They have solved all my issues. I will come to them for my needs every time! Highly recommend!
- KCKristina CJan 29, 20265.0Ok so first off i recommend not calling the 1800 number they dk ish . And can’t even really speak English fr they will have your account and phone all messed up. I went into this store and they got right on me attending to my needs. I did a port in 4lines and internet as well . Everything went well. Now shakayla and bryse WILL GET YOU RIGHT. And get you as many deals and promotions as they can for your account. Bryse was so knowledgeable and helpful and was able to get me though the process in a timely manner and offer so many deals and discounts. Shakayla was so awesome and patient, she did awesome as well. They both worked together to get my account in the right place and also get me deals and many promos. I got the iPhone 17 pro max, Apple air, iPhone 16, and iPhone SE. with watch and internet. All on promo for 137.00 a month. PHENOMENAL ISH . So ask for byrse and shakayla. 👌🏽
- LSlaurie seidmanJan 17, 20265.0Fantastic place. Great help
- JCJanet CorboJan 16, 20265.0I had a problem opening links in my emails. Demar and Shakalya were very patient and helpful. It took quite a while but they solved my problem.
Frequently Asked Questions About Verizon
What products and services does Victra offer as a Verizon Authorized Retailer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection services.
Where is the Victra Verizon Authorized Retailer located in Cleveland, OH?
The Victra store is located at 13967 Cedar Rd, Unit 23, Cleveland, OH 44118.
What are the regular store hours for Victra in Cleveland?
Victra is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Can I pick up my order in-store at Victra?
Yes, Victra offers in-store pickup services for your convenience.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra provide any recycling options for electronics?
Yes, Victra offers electronics recycling services.
What nearby restaurants can I try before or after visiting Victra?
Nearby dining options include Five Guys, Jimmy John's, Wingstop, Jersey Mike's Subs, Budapest Hungarian Restaurant, Georgio's Oven Fresh Pizza Co, Chipotle Mexican Grill, and Zoup.
Are there any nearby mobile phone stores close to Victra?
Yes, nearby mobile phone stores include Verizon, T-Mobile, and the Sprint Store, which can offer alternative service and device options.
What other services can I find nearby Victra at 13967 Cedar Rd?
Nearby services include Premier Smiles Orthodontics (dentist), Heights Plumbing, The UPS Store 1240, Shred Nations, and Sport Clips Haircuts for various personal and business needs.
How can I contact Victra for more information or support?
You can reach Victra by phone at +1 216-382-9000 or email at Info@victra.com for assistance and inquiries.
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