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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
5,051 reviews
5 stars
2,627
4 stars
1,175
3 stars
586
2 stars
229
1 star
434
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently report issues with product availability, noting that items are often out of stock or not as advertised.
Store Experience
The store layout and organization have received criticism, with some customers finding it confusing and inconvenient.
Pricing
Many customers appreciate the competitive pricing, but some express frustration over additional fees and the loss of rewards programs.
Staff Knowledge
While some staff members are noted for their expertise, others are seen as lacking knowledge about products, leading to customer dissatisfaction.
- JVJanson Vance2 days ago1.0The young lady at the register was very disrespectful. Asked if I wanted a warranty and I said no, thank you, and she smacked her lips and was mumbling under her breath. And then she mumbled something else when I was putting my card in the machine
- ASAkhil Sai4 days ago5.0Very nice and knowledgeable staff. When I went to check out their TVs, they explained and showed me the differences between Samsung and TCL very clearly. Thanks for the helpful suggestion and great customer service!
- RRRegulatorNov 13, 20251.0While getting my Viper alarm installed, the Geek Squad stole my water bottle from the front.
- LDLana DeMartinisNov 7, 20251.0Best place NOT to shop. And, for God's sake Do Not Use Your Credit Card! They will use and keep adding charges to it. Paid for the same phone 3xs!!!!
- RRRohanOct 27, 20251.0Coming from a current Best Buy employee by the way... as someone who's worked with the company for a while I would like the say that the new auto tech dudes need to be replaced 100 percent effective immediately. First off a year ago I got some work done on my car and it went really smoothly. I wanted to get the same job done again for my new car and I had to keep going back and forth between the automotive tech guys and the salesman. The salesman was very helpful and nice trying his best to help out I would give him a 5/5 for everything. The new auto tech guys not helpful at all by the way. I went in there 2-3 times and they weren't helpful at all. They kept giving me word answers and looking at me weird. Especially khifer or however you spell his name. Tim gave me information about something and then when I went to go get my work done he completely changed his story and said " it was a miscommunication" and didn't even apologize for it. And then accused me of lying saying that's not possible returning that when i literally showed it to 2 managers at Best Buy and a guy who works in geek squad and saw that the box was full and hadn't been used. Art and Chris were both fabulous people you could trust them and they will always help out no matter what. Last time a year ago art was explaining to me everything. This time nothing at all tim just said I'm good to go and didn't explain anything at all. If I were the manager I would have never hired khiefer or Tim. They didn't even have the part that was mainly needed so I had to drive out to the Best Buy in strongville get that and then go back to Parma again. I was explains my story to Tim and then he said " dude go watch a YouTube video and just do it yourself" if I had the give Tim and khifer a start I would put both of them at 0/5 both are rude and not helpful at all and don't know how to give customer service. Would fire them or let them go if I would.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy on 7400 Brookpark Rd?
You can shop for TVs, computers, appliances, and more at this Best Buy location.
What are the store hours for Best Buy in Cleveland, OH?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy offer in-store pickup and curbside pickup?
Yes, this location offers both in-store pickup and curbside pickup services.
Can I get my electronics repaired or serviced at this Best Buy?
Yes, this Best Buy location offers service and repair through the Geek Squad.
Are there any nearby places for automotive needs around Best Buy on Brookpark Rd?
Yes, nearby automotive service centers include AutoZone, Monro Auto Service and Tire Centers, and Tire Choice Auto Service Centers.
Where can I grab a quick meal or snack near Best Buy on Brookpark Rd?
Nearby restaurants include Swensons Drive-In, Taco Bell, and Arby's for fast food and casual dining options.
If I need office supplies or electronics accessories near Best Buy, where should I go?
Although Staples is closed, you can find electronics accessories at Best Buy itself or consider nearby stores such as hhgregg.
Does Best Buy on Brookpark Rd accept debit cards and checks for payment?
Yes, this Best Buy location accepts debit cards and checks for payment; cash-only is not required.
Are there any convenient banking or ATM services near Best Buy?
Yes, there is a First National Bank ATM located close to Best Buy for your banking needs.
Where can I go for home furnishings after visiting Best Buy on Brookpark Rd?
Nearby home goods and furniture stores include Arhaus The Loft, Arhaus Furniture Outlet, and Value City Furniture.