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Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
2.8
36 reviews
5 stars
11
4 stars
4
3 stars
3
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1 star
14
- JMJonathan MitchellNov 19, 20251.0CRITICAL WARNING: Avoid Dash Cam Installation Here. Failed Wiring Led to Dealer Repair. I brought my 2025 Toyota Prius to this location for the hardwire installation of a 70mai 4K Omni dashcam (for constant power/parking mode). This job requires connecting fuse taps to non-essential, ignition-switched circuits. Failure 1: Initial Incompetence On the first visit, the technician tapped directly into two separate ECU circuits (Electronic Control Unit). Tapping into the ECU, which is the vehicle's core computer network, is a fundamental error on a new vehicle and can risk damaging critical electronic systems. I noticed my parking mode failed because the installer had tapped into circuits that cut power, so I had to self-diagnose and move the taps to separate accessory circuits just to get the car mobile. Failure 2: Senior Technician Damages Safety Circuit I returned for a second scheduled appointment, where I was told a 'Senior Technician' would correct the wiring. The technician proceeded to re-tap the circuits, but the car immediately began throwing a 'System Malfunction' error. When questioned, I was told, 'that is normal on hybrids, it will go away.' It did not go away. They had again tapped a critical ECU circuit, and the resulting voltage interruption damaged the front safety system. Failure 3: Customer Service & Cost I was forced to take my brand-new car to the Toyota service center, where I was charged for diagnosis. The dealer identified a hard fault code (U023587 - Lost Communication with Front Distance Range Sensor), confirming the front radar was dead due to a lack of power, directly caused by the dashcam installation. Final Warning: This location's repeated failure to adhere to basic electrical safety rules on a sensitive new vehicle is unacceptable. You are lucky if your car remains mobile and functional after they work on it. Take your vehicle to a specialized aftermarket car electronics shop.
- HPH PJul 3, 20221.0The geek on the phone said that they could replace my phone screen protector, no problem. BUt when I got there the guy said that they don't do screen protectors.
- DUDavid UhlOct 3, 20215.0Good place to get your tech stuff fixed.
- JMJake MansfieldOct 12, 20201.0Been on hold for for 45mins plus after talking to 3 different people and transferred 4 times about an appointment that was made today and the guy never called never showed. As of this moment still on hold and have been on the phone for an hour and a half
Frequently Asked Questions About Geek Squad
What services does Geek Squad at Best Buy in Cincinnati provide?
Geek Squad offers tech repair, setup, and support services for various electronic devices. You can schedule service either in store or online.
What are the operating hours of Geek Squad at 650 Eastgate South Dr, Cincinnati?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
How can I contact Geek Squad at Eastgate Pavilion?
You can reach Geek Squad by calling +1 513-753-7062.
Where is Geek Squad located in Cincinnati?
Geek Squad is located at 650 Eastgate South Dr, Ste A Eastgate Pavilion, Cincinnati, OH 45245, USA.
Can I schedule Geek Squad services online?
Yes, you can schedule Geek Squad service appointments online through their website.
Which stores are near Geek Squad for electronics and appliances?
Near Geek Squad, you can find Best Buy, hhgregg, RadioShack, and Bed Bath & Beyond for electronics and appliance needs.
Are there dining options near Geek Squad at Eastgate Pavilion?
Yes, nearby dining options include Perkins Restaurant & Bakery, Bob Evans, Jimmy John's, Hwy 55 Burgers Shakes & Fries, Sonic Drive-In, Frisch's Big Boy, and McKenna's Bar and Grill.
Where can I find shoe stores near Geek Squad at Eastgate?
Nearby shoe stores include Saucony, DSW Designer Shoe Warehouse, and Chacos, located close to Geek Squad.
Are there mobile phone stores near Geek Squad for additional mobile needs?
Yes, AT&T, T-Mobile, Verizon, and AT&T Store are mobile phone stores near Geek Squad for accessories, plans, and devices.
What nearby services might be useful before or after my visit to Geek Squad?
Before or after your visit, you might find Banfield Pet Hospital for pet care, Grocery Outlet for groceries, Mattress Firm for furniture needs, and Midwest Eye Center for eye care.