Geek Squad

Reviews

• JM

  Jonathan Mitchell

  4 days ago
  1.0
  CRITICAL WARNING: Avoid Dash Cam Installation Here. Failed Wiring Led to Dealer Repair. I brought my 2025 Toyota Prius to this location for the hardwire installation of a 70mai 4K Omni dashcam (for constant power/parking mode). This job requires connecting fuse taps to non-essential, ignition-switched circuits. Failure 1: Initial Incompetence On the first visit, the technician tapped directly into two separate ECU circuits (Electronic Control Unit). Tapping into the ECU, which is the vehicle's core computer network, is a fundamental error on a new vehicle and can risk damaging critical electronic systems. I noticed my parking mode failed because the installer had tapped into circuits that cut power, so I had to self-diagnose and move the taps to separate accessory circuits just to get the car mobile. Failure 2: Senior Technician Damages Safety Circuit I returned for a second scheduled appointment, where I was told a 'Senior Technician' would correct the wiring. The technician proceeded to re-tap the circuits, but the car immediately began throwing a 'System Malfunction' error. When questioned, I was told, 'that is normal on hybrids, it will go away.' It did not go away. They had again tapped a critical ECU circuit, and the resulting voltage interruption damaged the front safety system. Failure 3: Customer Service & Cost I was forced to take my brand-new car to the Toyota service center, where I was charged for diagnosis. The dealer identified a hard fault code (U023587 - Lost Communication with Front Distance Range Sensor), confirming the front radar was dead due to a lack of power, directly caused by the dashcam installation. Final Warning: This location's repeated failure to adhere to basic electrical safety rules on a sensitive new vehicle is unacceptable. You are lucky if your car remains mobile and functional after they work on it. Take your vehicle to a specialized aftermarket car electronics shop.
• JA

  Julie A

  Jun 28, 2023
  5.0
  I rush in yesterday, without an appointment bc my 6 year old decided to put a passcode on my iPhone and couldn’t remember what it was. I had to keep the phone open the whole time so it wouldn’t lock to passcode. I walked in, the guy greeted me, talked about my issue and started almost immediately. I was in and out in less than 15 minutes. I am beyond grateful that he fixed my issue and walked me through everything. I highly recommend these guys. I wish I could remember the technicians name. He had longer hair and glasses. Very nice. Very professional and he knew exactly what he was doing.
• KK

  Kelsey Bond Kaito

  Feb 20, 2021
  5.0
  My iPhone 12 Pro started having a microphone problem about a month into owning the device. I put up with it for a little while but I was tired of people not being able to hear me unless I was wearing headphones for a phone call. I went in for an appointment and the tech that helped me was very professional and knowledgeable- he diagnosed my microphone problem quickly and while we originally thought we would have to send my phone out for replacement, he went to check again and lo and behold, they had the same model, color and storage size of my original phone in stock. Swapped it out quickly for the warranty replacement and I was out the door in 30 minutes. I wish I got the technicians name, but highly recommend their apple service!
• MM

  Morgan Minor

  Jan 28, 2021
  1.0
  Oh boy where do I start. I brought my computer in on december 27th. I got the run around about my computer repair several times. They said they fixed it without an estimate because it was covered under warranty. Then, that work order was closed out and they opened a new different work order on January 5th. After waiting on hold for over 45 min several different times, many employees told me different stories. Turns out the repairs were actually around $400 and I was expected to pay it. Fine. If my warranty was up, no big deal. No one could get me an itemized estimate to look over until it got escalated to a corporate worker.. Finally after almost three weeks they sent me over an itemized receipt... I ok'd it. THEN days and days go by. I hear nothing. At over the 10 day mark I reach out again, and apparently my parts were on back order. It would be really cool if best buy would have communicated this to me, but if course they did not. So finally after entirely too long, ups says they delivered my laptop to best buy. I hear nothing from best buy. So after waiting to hear from them, I gave up and just went to go pick it up and explained that UPS said it was delivered. Turns out they did have my laptop and I paid for the repair and went on my way. Well. I get home, open my laptop and the touch screen is jumping from time to time and the fan sounds broken. After ALL that AND $400, you give me a laptop that isnt fixed? Come ON geek squad. I have a lot of patience but wow. Do better! Communication is key and there is none right now. You're impossible to get ahold of and you clearly don't care about doing a quality job. I would give zero stars if able. The only redeeming part of this experience was the nice corporate woman who actually got info for me and the worker i encountered at the east gate store when i picked up today. I believe his name was Alex and he was very kind. Update: my computer now also will not connect to internet, even though my phone and xbox connect fine. This waa NOT an issue when dropped off. I also tried to recalibrate the touch screen to see if that would fix the touch screen issue... And it doesnt even register that the bottom is being touched. I cant even tap on the cross hairs. It acts like im not touching them... SO weird! That a BRAND NEW SCREEN AND BACK COVER have issues right off the bat! I have an apt. On Thursday for Yall to try and redeem yourselves. This is absolutely absurd. 2nd update: computer returned late february for the second time. The guy at the store had a screen issue and a *charging* issue written down on the paperwork.... Except it was a screen issue and a wifi issue.. I never once had a charging issue or complained about charging. I had to SHOW him the receipt of conversation with corporate to get him to realize it was indeed a screen and WIFI issue. NOT charging. Like are you kidding me? He couldnt keeo the computer on to do much because they decided to let it just totally die before transporting it back, and for the guy at the store to even try to help me fix the wifi.. It took forever because the computer was so dead that it kept dying on us. Upon getting home and giving it a proper charge... I finally open the computer and it was doing the EXACT SAME screen issue that I had sent it out TWICE for. I sent corporate a video with a time stamp they apologized and told me to send it out again, for a third time... For the SAME issue. I told them that I was sorry but I do not trust them at this point. I was just going to take the loss in money and go elsewhere. *Later that week, the manager did call me and told me I was being refunded. So, they did by all rights finally make it right. I am thankful for that at least* However, I am not changing my rating though... And I would still give zero stars if allowed. People need to see my experience so they dont waste their money and time. You guys still massively lack in communication and NOONE should have to send their item back twice to be fixed for the same issue.. Let alone THREE times!! That is legitimately your job....
• JM

  Jake Mansfield

  Oct 12, 2020
  1.0
  Been on hold for for 45mins plus after talking to 3 different people and transferred 4 times about an appointment that was made today and the guy never called never showed. As of this moment still on hold and have been on the phone for an hour and a half

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