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Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Josh and Sarah.
Service Issues
Several reviews mentioned long wait times and issues with store policies, particularly regarding refunds and upgrades.
Mixed Experiences
While some customers had positive interactions, others reported impersonal service and unhelpful staff, indicating inconsistency in service quality.
Store Atmosphere
The store environment was generally described as friendly and welcoming, although some customers noted a lack of acknowledgment from staff at times.
Pricing Concerns
A few customers expressed dissatisfaction with pricing, stating that it was higher than other locations.
ER
Eric Ramsey
Nov 24, 2025
1.0
i had a phone from cricket from years ago and someone stole it I lost all my contacts all my important information never got to use it again after i got out the hospital didn’t have it when i traveled to another state and when I got out the hospital it was different outside and in cincinnati and it’s been different since and it’s been people i still haven’t been able to get in contact with and i think someone stole the phone while it might have been on im not sure and it was a real old type of phone i have yet to come across the thief who stole it or the money and minutes i had left on it this is back when minute cards were available i know i was getting phones from the old cricket in hartwell turned boost mobile now
RH
rickie haynes
May 23, 2022
5.0
May 5th (Tip) introduced mee too 2 line's and very wonderfully made..A+..Thanku (TIP)