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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,632 reviews
5 stars
1,394
4 stars
618
3 stars
263
2 stars
119
1 star
238
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are helpful and knowledgeable, while others are reported as rude or unresponsive.
Product Issues
Numerous complaints about product availability, missing items, and delivery issues, leading to customer dissatisfaction.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Staff Engagement
While some customers found staff to be friendly and eager to help, others experienced a lack of engagement and attentiveness.
Pricing Concerns
Customers expressed concerns about high prices and dissatisfaction with warranty policies.
- ZKZephan Kamphaus6 days ago4.0Geek squad staff was quick and efficient with checking my equipment.
- DMDavid McDuffordNov 10, 20251.0I purchased a TV for $699.99 and used a $70.00 rewards coupon I earned by buying stuff on my Best Buy credit to partly pay for it. The TV went on sale for $599.99 and I filed for a $100.00 price match. The only gave me a $30.00 credit because they said I only paid $629.99 originally ($699.99 - $70.00). They screwed me out of the $70 and would not make an adjustment. Over the last 10 years I have averaged about $3,000 a year at Best Buy - but I do not plan to go back. Between Amazon, MicroCenter and others I should be able to find everything I need.
- DDDiesel DunnNov 7, 20255.0Love that physical best buys are still a thing
- BRBrandon RellimOct 27, 20251.0Assistant store manager was rude to me and walked away in the middle of a conversation. I was very nice and straight forward about how I felt that they weren’t following their policy listed on their website about damaged packaging. Poor customer service every time I go in there. Assistant manager was going to give me a discount on the damaged box product, but when I said “we’re just not communicating correctly and I don’t think you’re understanding my point of view” she said she’s no longer giving me a discount and walked away in the middle of our conversation.
- DMDavid MichaelOct 24, 20251.0I bought a new OLED SAMSUNG TV FROM best buy and started having problems right away. They sent someone out to install and they obviously did not know what they were doing. Took 4 hours and it was hanging crooked when they left. Then the TV started turning it self off. Sometimes it would work for 30 minutes sometimes it would work for a week. It was hard to get it back on. After 90 days they said the warrenty on the mount had expired and it no longer was their problem. So Samsung came out and said it was mounted improperly and Best still refused to fix it
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy at 650 Eastgate South Dr, Cincinnati?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services?
Best Buy offers curbside pickup services for your convenience.
What types of products can I find at Best Buy Eastgate Pavilion?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy.
Can I get Geek Squad support at Best Buy Eastgate?
Yes, Geek Squad support is available in-store to assist with tech services and repairs.
Does Best Buy accept debit cards as a payment method?
Yes, Best Buy accepts debit cards as well as checks; cash is not required exclusively.
Is there electronic recycling available at this Best Buy location?
Yes, Best Buy offers electronic recycling services at this location.
Are appointments required to shop at Best Buy Eastgate Pavilion?
No, appointments are not required to shop in-store at Best Buy.
What nearby dining options are available close to Best Buy at Eastgate Pavilion?
Nearby dining options include Perkins Restaurant & Bakery, Bob Evans, Sonic Drive-In, and Hwy 55 Burgers Shakes & Fries, ideal for meals before or after your visit.
Are there other electronics or appliance stores near Best Buy Eastgate Pavilion?
Yes, nearby you will find other electronics and appliance stores such as hhgregg and RadioShack.
What nearby shopping options are available for footwear around Best Buy?
You can find several shoe stores nearby including Saucony, DSW Designer Shoe Warehouse, and Chacos for various footwear needs.