Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chardon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
237 reviews
5 stars
197
4 stars
6
3 stars3
2 stars3
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Hunter, Marc, and Christian.
Sales Experience
Several reviews noted positive experiences during phone upgrades and purchases, with staff taking time to explain options and assist with setups.
Inconsistency
Some customers reported negative experiences, including poor service, lack of acknowledgment, and issues with billing or product availability.
Staff Knowledge
Overall, the staff was frequently described as knowledgeable about products and services, although there were isolated incidents of misinformation.
Store Management
While many reviews praised individual employees, there were complaints about the store being understaffed or having issues with customer service protocols.
- AAADMDec 3, 20255.0Hunter is a great salesman. He was with me for almost two hours fixing my account and saved me quite a bit of money. Thank you. Ill never goto another Verizon store other than the Chardon Verizon!
- MMMauraOct 22, 20255.0Hunter deserves a prefect 10! His expertise in Verizon procedures was truly impressive and he handled my s23 trade - in for the new S25 flawlessly. From the moment I walked in, Hunter was warm, friendly, and incredibly personable. Our conversation flowed effortlessly - like catching up with an old friend. By the time I left, i didn't just have a new phone - I had a new friend. Hunter is a tremendous asset to Verizon, and with his skills and charisma, I have no doubt he'll rise quickly within the company. He's a rare gem - give that man a raise! Thanks Hunter
- CKCarmela KovachAug 20, 20255.0Very quick, helped set up, and answered very question I had!
- BBBailey BennettAug 14, 20255.0Christian was so patient and helpful with transferring numbers and multiple other issues!
- ASAngela SotkaJul 12, 20225.0Great fast service!
Frequently Asked Questions About Verizon
What is Victra's relationship with Verizon?
Victra is your local Verizon Authorized Retailer, offering a full range of Verizon wireless devices and services.
What types of products can I find at the Victra Verizon store in Chardon, OH?
You can find wireless devices including phones, tablets, smartwatches, accessories, device protection, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What services does the Victra Verizon store provide?
Services include new lines, upgrades, new devices, accessories, and in-store pickup for orders.
What are the store hours for the Victra Verizon location in Chardon?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options are accepted at this Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Victra Verizon store offer mobile app scheduling or account management?
Yes, customers can use the My Verizon app to manage their accounts and schedule services.
Can I pick up my online orders at the Victra Verizon Chardon store?
Yes, the store offers in-store pickup for online orders.
What nearby places can I visit for food or coffee before or after visiting Victra Verizon?
Nearby options include Maggie's Doughnuts and Maggie's Doughnuts Chardon for baked goods, My Town Nutrition and Jay Walker's Cafe & Catering for coffee and cafe fare, as well as Mr Hero, El Patron Mexican Grill and Cantina, KFC, Subway, and Hayashi Mayple for diverse dining experiences.
Are there any nearby beauty or spa services close to the Victra Verizon store?
Yes, Creative Touch Salon, Omorfo Derma Aesthetics, Xpressions Hair & Nail Salon, and Nu Nails are nearby for various beauty and spa services.
Which nearby places might be useful for errands when visiting the Victra Verizon store?
Nearby useful places include First National Bank ATM for banking, GetGo for fuel and convenience needs, Shetler Business Solutions for printing and IT services, and Giant Eagle for grocery shopping.