Verizon

4.4
240 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chardon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
301 Center Street, Chardon, OH
44024, United States

Hours

Reviews

4.4
237 reviews
5 stars
197
4 stars
6
3 stars
3
2 stars
3
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Hunter, Marc, and Christian.

Sales Experience

Several reviews noted positive experiences during phone upgrades and purchases, with staff taking time to explain options and assist with setups.

Inconsistency

Some customers reported negative experiences, including poor service, lack of acknowledgment, and issues with billing or product availability.

Staff Knowledge

Overall, the staff was frequently described as knowledgeable about products and services, although there were isolated incidents of misinformation.

Store Management

While many reviews praised individual employees, there were complaints about the store being understaffed or having issues with customer service protocols.
  • AA
    ADM
    Dec 3, 2025
    5.0
    Hunter is a great salesman. He was with me for almost two hours fixing my account and saved me quite a bit of money. Thank you. Ill never goto another Verizon store other than the Chardon Verizon!
  • MM
    Maura
    Oct 22, 2025
    5.0
    Hunter deserves a prefect 10! His expertise in Verizon procedures was truly impressive and he handled my s23 trade - in for the new S25 flawlessly. From the moment I walked in, Hunter was warm, friendly, and incredibly personable. Our conversation flowed effortlessly - like catching up with an old friend. By the time I left, i didn't just have a new phone - I had a new friend. Hunter is a tremendous asset to Verizon, and with his skills and charisma, I have no doubt he'll rise quickly within the company. He's a rare gem - give that man a raise! Thanks Hunter
  • CK
    Carmela Kovach
    Aug 20, 2025
    5.0
    Very quick, helped set up, and answered very question I had!
  • BB
    Bailey Bennett
    Aug 14, 2025
    5.0
    Christian was so patient and helpful with transferring numbers and multiple other issues!
  • AS
    Angela Sotka
    Jul 12, 2022
    5.0
    Great fast service!

Frequently Asked Questions About Verizon

What is Victra's relationship with Verizon?

Victra is your local Verizon Authorized Retailer, offering a full range of Verizon wireless devices and services.

What types of products can I find at the Victra Verizon store in Chardon, OH?

You can find wireless devices including phones, tablets, smartwatches, accessories, device protection, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.