Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chardon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
233 reviews
5 stars
192
4 stars
6
3 stars
4
2 stars3
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Hunter, Christian, and Marc.
Expertise
Several reviews noted the staff's expertise in handling phone setups, transfers, and troubleshooting, with specific mentions of employees going above and beyond.
Mixed Experiences
While many customers had positive interactions, some reported poor service, including unhelpful staff and billing issues, particularly with certain employees.
Store Environment
The store was described as busy but generally well-staffed, with some customers noting delays during peak times.
Product Availability
Some customers expressed frustration over the lack of stock for newer phones and issues with order fulfillment.
- MMMauraOct 22, 20255.0Hunter deserves a prefect 10! His expertise in Verizon procedures was truly impressive and he handled my s23 trade - in for the new S25 flawlessly. From the moment I walked in, Hunter was warm, friendly, and incredibly personable. Our conversation flowed effortlessly - like catching up with an old friend. By the time I left, i didn't just have a new phone - I had a new friend. Hunter is a tremendous asset to Verizon, and with his skills and charisma, I have no doubt he'll rise quickly within the company. He's a rare gem - give that man a raise! Thanks Hunter
- CKCarmela KovachAug 20, 20255.0Very quick, helped set up, and answered very question I had!
- BBBailey BennettAug 14, 20255.0Christian was so patient and helpful with transferring numbers and multiple other issues!
- ESEstelle SpearJul 22, 20175.0So glad I chose to get my new i phone locally. Gene was very helpful and transferred everything I needed to my new phone. It took less than an hour and there was no waiting unlike the craziness at the Mentor store! Thanks Chardon Verizon you made my life so much easier!!
Frequently Asked Questions About Verizon
What is Victra's relationship with Verizon?
Victra is your local Verizon Authorized Retailer, offering a full range of Verizon wireless devices and services.
What types of products can I find at the Victra Verizon store in Chardon, OH?
You can find wireless devices including phones, tablets, smartwatches, accessories, device protection, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What services does the Victra Verizon store provide?
Services include new lines, upgrades, new devices, accessories, and in-store pickup for orders.
What are the store hours for the Victra Verizon location in Chardon?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options are accepted at this Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Victra Verizon store offer mobile app scheduling or account management?
Yes, customers can use the My Verizon app to manage their accounts and schedule services.
Can I pick up my online orders at the Victra Verizon Chardon store?
Yes, the store offers in-store pickup for online orders.
What nearby places can I visit for food or coffee before or after visiting Victra Verizon?
Nearby options include Maggie's Doughnuts and Maggie's Doughnuts Chardon for baked goods, My Town Nutrition and Jay Walker's Cafe & Catering for coffee and cafe fare, as well as Mr Hero, El Patron Mexican Grill and Cantina, KFC, Subway, and Hayashi Mayple for diverse dining experiences.
Are there any nearby beauty or spa services close to the Victra Verizon store?
Yes, Creative Touch Salon, Omorfo Derma Aesthetics, Xpressions Hair & Nail Salon, and Nu Nails are nearby for various beauty and spa services.
Which nearby places might be useful for errands when visiting the Victra Verizon store?
Nearby useful places include First National Bank ATM for banking, GetGo for fuel and convenience needs, Shetler Business Solutions for printing and IT services, and Giant Eagle for grocery shopping.