Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chagrin Falls, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
170 reviews
5 stars
151
4 stars
7
3 stars
5
2 stars2
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Marc, Nick, and Matthew.
Sales Experience
Several reviews noted that the sales process was smooth and free from pressure, with staff focusing on customer needs rather than upselling unnecessary products.
Store Management
The management, particularly Marc and Brandon, received commendations for their professionalism and ability to handle multiple customers effectively.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences related to service delays, confusion over pricing, and issues with upselling.
- CTCynthia TothDec 18, 20255.0A very helpful person made every step on the journey to purpose Apple Pro 17 easy.! I love My new phone! Thank you and the sales rep!
- DMDave MilesDec 16, 20255.0Marc was great, very helpful and knowledgeable.
- JMJesse MendalaDec 14, 20255.0When you apply to work at a Verizon store they should be trained by THE Marc Pupa. Outstanding customer service. No wasted time. No upselling. If you need a phone or new provider, this is the spot. Why would you go anywhere else? Really ask yourself why you would go anywhere but Verizon in Chagrin? You will not be dissatisfied.
- MSMarsha SegelinDec 12, 20255.0I got excellent and friendly service from Marc, the manager of the Bainbridge, Ohio store. I was so appreciative that he was very knowledgeable and able to answer all of my questions. Now I have a new phone along with a new iPad, and I couldn’t be happier!
- DTDonna TerrentineDec 1, 20255.0Want to give a nice shout out to Nick for his excellent customer service
Frequently Asked Questions About Verizon
What type of products can I find at the Verizon store in Chagrin Falls?
The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What services does the Verizon retailer in Chagrin Falls provide?
They provide new lines, upgrades, new devices, and accessories with knowledgeable consultants available to assist.
What are the store hours for the Verizon Authorized Retailer in Chagrin Falls?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 5:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, in-store pickup is available for customers at this location.
What payment options are accepted at the Verizon retailer in Chagrin Falls?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is free Wi-Fi available at this Verizon location?
Yes, customers can enjoy free Wi-Fi while visiting the store.
Where is the Verizon store located in Chagrin Falls?
It is located at 8470 East Washington Street, Chagrin Falls, OH 44023.
Are there any nearby places where I can grab something to eat before or after visiting the Verizon store?
Yes, nearby eateries include Panera Bread, a coffee shop and bakery, and Jersey Mike's Subs, a sandwich shop offering quick and tasty options.
What nearby fitness centers can I visit close to the Verizon store in Chagrin Falls?
You can visit Club Pilates or Ript Fitness, both offering fitness classes and gym facilities close to the store.
Are there any pet-related services near the Verizon store?
Yes, PetPeople and Hollywood Feed are nearby locations providing pet services and pet supplies.