Business Details
8470 East Washington Street, Chagrin Falls, OH
44023, United States
Certified by Verizon • Feb 22, 2026
(440) 528-1096
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chagrin Falls, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
174 reviews
5 stars
154
4 stars
7
3 stars
5
2 stars2
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting Marc, Nick, and Duncan for their exceptional service.
Sales Experience
Several reviews noted that the sales representatives did not pressure customers into upselling and provided tailored recommendations based on individual needs.
Mixed Experiences
While many customers had positive interactions, some reported poor service, including issues with miscommunication and being sold unnecessary products.
Store Management
The management, particularly Brandon, received commendations for handling busy situations effectively and addressing customer concerns with empathy.
Overall Satisfaction
Most customers expressed high satisfaction with their purchases and the assistance they received, recommending the store to others.
- KRKathy RutherfordJan 13, 20265.0Marc was very helpful and patient answering all of my questions
- CTCynthia TothDec 18, 20255.0A very helpful person made every step on the journey to purpose Apple Pro 17 easy.! I love My new phone! Thank you and the sales rep!
- DMDave MilesDec 16, 20255.0Marc was great, very helpful and knowledgeable.
- JMJesse MendalaDec 14, 20255.0When you apply to work at a Verizon store they should be trained by THE Marc Pupa. Outstanding customer service. No wasted time. No upselling. If you need a phone or new provider, this is the spot. Why would you go anywhere else? Really ask yourself why you would go anywhere but Verizon in Chagrin? You will not be dissatisfied.
- MSMarsha SegelinDec 12, 20255.0I got excellent and friendly service from Marc, the manager of the Bainbridge, Ohio store. I was so appreciative that he was very knowledgeable and able to answer all of my questions. Now I have a new phone along with a new iPad, and I couldn’t be happier!
Frequently Asked Questions About Verizon
What type of products can I find at the Verizon store in Chagrin Falls?
The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What services does the Verizon retailer in Chagrin Falls provide?
They provide new lines, upgrades, new devices, and accessories with knowledgeable consultants available to assist.
What are the store hours for the Verizon Authorized Retailer in Chagrin Falls?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 5:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, in-store pickup is available for customers at this location.
What payment options are accepted at the Verizon retailer in Chagrin Falls?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is free Wi-Fi available at this Verizon location?
Yes, customers can enjoy free Wi-Fi while visiting the store.
Where is the Verizon store located in Chagrin Falls?
It is located at 8470 East Washington Street, Chagrin Falls, OH 44023.
Are there any nearby places where I can grab something to eat before or after visiting the Verizon store?
Yes, nearby eateries include Panera Bread, a coffee shop and bakery, and Jersey Mike's Subs, a sandwich shop offering quick and tasty options.
What nearby fitness centers can I visit close to the Verizon store in Chagrin Falls?
You can visit Club Pilates or Ript Fitness, both offering fitness classes and gym facilities close to the store.
Are there any pet-related services near the Verizon store?
Yes, PetPeople and Hollywood Feed are nearby locations providing pet services and pet supplies.
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Certified February 22, 2026Yext Knowledge Graph
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