Verizon

4.7
169 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chagrin Falls, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
8470 East Washington Street, Chagrin Falls, OH
44023, United States

Hours

Reviews

4.7
166 reviews
5 stars
147
4 stars
7
3 stars
5
2 stars
2
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Marc, Duncan, and Matthew, received high praise for their helpfulness, knowledge, and patience in assisting customers.

Sales Experience

Customers appreciated the non-pushy sales approach, with many feeling they received tailored recommendations without pressure to buy unnecessary items.

Store Environment

The store atmosphere was described as friendly and professional, contributing to a positive shopping experience.

Technical Support

Several reviews highlighted the staff's ability to effectively assist with technical issues, such as data transfers and phone setups.

Mixed Experiences

While many reviews were positive, there were a few complaints regarding miscommunication about pricing and service quality, indicating inconsistency.
  • BS
    Bob Stancik
    Nov 15, 2025
    5.0
    Very thorough and wonderful service
  • AT
    allen terrell
    Nov 8, 2025
    1.0
    I came to this store to port my number over from a old phone to a new Verizon phone the workers literally are so lazy here and don’t want to do there job instead of calling customer service they tell me to go home and call them which is something they can assist with doing at the store. There were absolutely no customers in the store so there is no reason a customer should be guided to go home and do something that could be done at the store. Just a bunch of lazy workers wanting to collect a check and do minimal work
  • SC
    Sharmyn Clark
    Nov 4, 2025
    5.0
    I went to the Verizon store in Solon and they would not help us with anything. They told us we could not purchase our new phones or turn in our new phones or add or subtract service services. None of this made any sense to us so I went to the Verizon store on Washington Street in Bainbridge and the manager there was as perplexed as I was. We got all of our new products and he helped us save money on some existing older products we had. It was a very nice experience
  • AM
    Ann McArthur
    Oct 11, 2025
    5.0
    Marc was outstandingly helpful in recommending a new phone and setting it up. I would recommend this Verizon store to everyone. I'm very happy with my new phone. He didn't try to sell me anything more than I needed.
  • RR
    Rob Rodusky
    Sep 25, 2025
    5.0
    Marc is incredible! He did an amazing job of restoring my dying old phone (he literally brought it back to life) so the data could be transferred to my new one. He will work with the customer until the job is finished. Marc is a great ambassador for the store and the organization.

Frequently Asked Questions About Verizon

What type of products can I find at the Verizon store in Chagrin Falls?

The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What services does the Verizon retailer in Chagrin Falls provide?

They provide new lines, upgrades, new devices, and accessories with knowledgeable consultants available to assist.