Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chagrin Falls, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
166 reviews
5 stars
147
4 stars
7
3 stars
5
2 stars2
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Marc, Duncan, and Matthew, received high praise for their helpfulness, knowledge, and patience in assisting customers.
Sales Experience
Customers appreciated the non-pushy sales approach, with many feeling they received tailored recommendations without pressure to buy unnecessary items.
Store Environment
The store atmosphere was described as friendly and professional, contributing to a positive shopping experience.
Technical Support
Several reviews highlighted the staff's ability to effectively assist with technical issues, such as data transfers and phone setups.
Mixed Experiences
While many reviews were positive, there were a few complaints regarding miscommunication about pricing and service quality, indicating inconsistency.
- BSBob StancikNov 15, 20255.0Very thorough and wonderful service
- ATallen terrellNov 8, 20251.0I came to this store to port my number over from a old phone to a new Verizon phone the workers literally are so lazy here and don’t want to do there job instead of calling customer service they tell me to go home and call them which is something they can assist with doing at the store. There were absolutely no customers in the store so there is no reason a customer should be guided to go home and do something that could be done at the store. Just a bunch of lazy workers wanting to collect a check and do minimal work
- SCSharmyn ClarkNov 4, 20255.0I went to the Verizon store in Solon and they would not help us with anything. They told us we could not purchase our new phones or turn in our new phones or add or subtract service services. None of this made any sense to us so I went to the Verizon store on Washington Street in Bainbridge and the manager there was as perplexed as I was. We got all of our new products and he helped us save money on some existing older products we had. It was a very nice experience
- AMAnn McArthurOct 11, 20255.0Marc was outstandingly helpful in recommending a new phone and setting it up. I would recommend this Verizon store to everyone. I'm very happy with my new phone. He didn't try to sell me anything more than I needed.
- RRRob RoduskySep 25, 20255.0Marc is incredible! He did an amazing job of restoring my dying old phone (he literally brought it back to life) so the data could be transferred to my new one. He will work with the customer until the job is finished. Marc is a great ambassador for the store and the organization.
Frequently Asked Questions About Verizon
What type of products can I find at the Verizon store in Chagrin Falls?
The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What services does the Verizon retailer in Chagrin Falls provide?
They provide new lines, upgrades, new devices, and accessories with knowledgeable consultants available to assist.
What are the store hours for the Verizon Authorized Retailer in Chagrin Falls?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 5:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, in-store pickup is available for customers at this location.
What payment options are accepted at the Verizon retailer in Chagrin Falls?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is free Wi-Fi available at this Verizon location?
Yes, customers can enjoy free Wi-Fi while visiting the store.
Where is the Verizon store located in Chagrin Falls?
It is located at 8470 East Washington Street, Chagrin Falls, OH 44023.
Are there any nearby places where I can grab something to eat before or after visiting the Verizon store?
Yes, nearby eateries include Panera Bread, a coffee shop and bakery, and Jersey Mike's Subs, a sandwich shop offering quick and tasty options.
What nearby fitness centers can I visit close to the Verizon store in Chagrin Falls?
You can visit Club Pilates or Ript Fitness, both offering fitness classes and gym facilities close to the store.
Are there any pet-related services near the Verizon store?
Yes, PetPeople and Hollywood Feed are nearby locations providing pet services and pet supplies.