Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chagrin Falls, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
202 reviews
5 stars
189
4 stars
6
3 stars2
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many highlighting specific employees like DJ, Marc, and Olya for their exceptional service.
Product Knowledge
Reviewers noted that employees demonstrated a strong understanding of products and services, providing thorough explanations and tailored solutions to meet customer needs.
Positive Experience
Many customers reported having enjoyable experiences, feeling welcomed and valued, with several mentioning that they would recommend the store to others.
Mixed Experiences
While most feedback was positive, a few customers reported unsatisfactory service, indicating inconsistencies in staff performance.
- GSGerald StedmanDec 5, 20255.0Employee was welcoming and provided exemplary service in explaining Verizon offers and finalizing purchase of IPhone and accessories. Would recommend this store to others.
- AVAnn VickersNov 19, 20255.0These folks are great with customer service and support. They explain everything and don’t sell you something you don’t need.
- BMBrian MaxwellNov 15, 20255.0Very personable and kowlegeable.
- KDKen DidierNov 13, 20255.0Marc was great-very knowledgeable, efficient and professional.
- NCNicholas CarinoOct 9, 20255.0The representative persevered and was able to offer a good trade-in value for my old phone. He transferred the data from my old phone without any problems.
Frequently Asked Questions About Verizon
What is Victra and what products do they offer?
Victra is a local Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
Where is the Victra store in Chagrin Falls located?
The Victra store is located at 8575 Tanglewood Sq, Ste F2, Chagrin Falls, OH 44023.
What are the store hours for the Victra Verizon Authorized Retailer in Chagrin Falls?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any pickup or delivery services available at Victra?
Victra offers in-store pickup services but does not offer delivery.
Which brands of devices and accessories does Victra carry?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What kind of services can I get at the Victra Verizon Authorized Retailer?
Victra offers services such as new lines, upgrades, new devices, and accessories.
Is there a convenient bank near Victra for customers to access ATMs or banking services?
Yes, Citizens Bank and Huntington Bank are nearby, providing easy access to ATMs and banking services for Victra customers.
Are there dining options close to Victra if I want to grab a meal before or after my visit?
Nearby dining options include Coyote Mexican Grill & Cantina for Mexican cuisine, Romeo's Pizza for pizza, Buckeye Chocolate Café for coffee and sweets, and Subway for sandwiches.
What other retail or service businesses are located near Victra that customers might find useful?
Nearby are convenience stores and gas stations like GetGo and 7-Eleven, as well as beauty salons such as Frankie and Pauley's and Deborah Salon, which customers can visit along with Victra.