Verizon

4.6
285 reviews
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Business Details

711 Canton Road Nw, Carrollton, OH
44615, United States
(330) 627-4800
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Carrollton, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
711 Canton Road Nw, Carrollton, OH
44615, United States

Hours

Reviews

4.6
285 reviews
5 stars
242
4 stars
16
3 stars
4
2 stars
6
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Lexi, Miranda, and Dave.

Product Knowledge

Customers frequently noted the staff's expertise in handling phone upgrades, troubleshooting issues, and explaining plans.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude service and unprofessional behavior from some employees.

Store Environment

Some customers mentioned discomfort in the store, specifically regarding seating, but overall found the atmosphere welcoming.

Promotions and Pricing

Several customers expressed dissatisfaction with the lack of included accessories with phone purchases, feeling it was a poor business practice.
  • BB
    Beth Bryant
    Nov 15, 2025
    5.0
    Caitlin helped me today wonderful girl 2 thumbs up All the employees very nice and fun
  • DL
    Daniel Leary
    Nov 8, 2025
    5.0
    Guys new everything about the Samsung device I upgraded to they went over the top on there customer service
  • LH
    Leigha Hartshorne
    Oct 30, 2025
    5.0
    I went to the Carrollton Verizon. I recommend you to stop there for ALL your phone needs. Go see Matt!!! He did a awesome job helping me with mine. Check out the place they have all you would need for phones,watches,etc. If they don't , they sure will help you get it. They sure helped me. Thank you so much Matt and Dave for all your help. I appreciated it....
  • HH
    Hal Harsh
    Oct 30, 2025
    5.0
    Ethan and Dave were great
  • BC
    Brittany Cain
    Oct 11, 2025
    5.0
    My husband and I both dealt with Dave when upgrading our phones. Dave has lots of knowledge on phones and is a great guy to deal with. Caitlyn finished setting up my phone for me. She was very knowledgeable also and a sweet young girl to work with. Highly recommend working with these two.
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Frequently Asked Questions About Verizon

What products does the Verizon store in Carrollton offer?

The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands are available at this Verizon Authorized Retailer?

Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.