Geek Squad

Reviews

• CT

  Christopher Taylor

  Nov 17, 2025
  1.0
  Would be nice if I could speak to someone who speaks English first off secondly the automated service when you first call the store is trash and as dumb as the store itself. Why is best buy even still around? Geek Squad is barely any help over the phone..
• AJ

  Arya-Francesca Jenkins

  May 28, 2022
  3.0
  The camera on my Android was not working so I took it to Best Buy's Geek Squad to see what they could do. Stephen attended to me and said that while the team is not permitted to fix problems on the Samsung Galaxy A12, he would reset the system and hopefully that would solve the camera issue. He had me sign a couple of permission forms, put my phone on the store WiFi, and backed up my apps so when my phone was switched on again, what had been on my screen could be retrieved. Alas, after resetting the phone my camera app still did not work. Stephen reassured me my apps would return by going to "settings" and showing me how they were all in the process of being retrieved. He suggested I try a couple of local cell phone help shops which could mess with my phone and off I went thinking what a good job Stephen had done despite not solving the problem. That was not quite the case. What I discovered after learning the second place he recommended could also not fix my cam is that I had lost and/or could not find key apps on my phone. Lessons learned: if you are on a store's WiFi, and you leave while apps are still in the process of being restored, you will cause a breach in the connectivity and also the restoration. Secondly, while I thought my Geek guy at Best Buy was nice enough, he should have given me a heads up about that and told me to wait until all my apps had been restored. I spent an additional three hours reinstalling, searching for passwords, etc. So maybe next time give the customer whose phone you reset a heads up about the importance of hanging out with your WiFi until apps have made a complete recovery. Yes, Stephen?
• RB

  Rachael Britross

  Jun 11, 2018
  1.0
  Waited three hours with no end result. Walked in and left with the same issue, being even more frustrated due to having to wait so long for the one employee they had scheduled for the day. His lack of knowledge & expertise about geek squad policies & best buy products and sarcastic/rude attitude left us with no desire to ever return. Other local Best Buy - Geek Squad locations are more professional and helpful.

Frequently Asked Questions About Geek Squad