Feedback indicates a mix of positive and negative experiences with customer service, with some staff being described as helpful and knowledgeable, while others were reported as rude or unprofessional.
Product Availability
Customers expressed frustration with product availability and delivery issues, including receiving incorrect or used items.
Staff Knowledge
Many reviews highlighted the staff's knowledge and willingness to assist, although there were instances of inadequate training or lack of assistance.
Return Policy
The 15-day return policy received criticism, with customers feeling it was too short and led to dissatisfaction with exchanges.
Overall Experience
While some customers had excellent experiences and praised specific employees, others reported significant frustrations, leading to a mixed overall perception of the store.
LC
Lola Clearwater
2 days ago
4.0
I made an appointment with Geek Squad Geek Squad tried to fix my computer in front of me then he said he had to take it in the back and plug it into the main computer. He brought it back out and said it doesn’t work. You can’t return it because you’ve owned it for six months and you have to take it to an Apple authorized special place to get a new motherboard and I was like what I just spent $3000 on this computer are you kidding me and I’ve only used it three times so anyhow I go home and he totally wiped the software off my computer and now I’m in limbo. I gotta take it back and try to convince them to do it to fix what they broke on my computer. Geek Squad waste of money.
DH
Dalton Hollingsworth
5 days ago
1.0
The manager with ponytail and glasses allows people to cut huge lines and even with wittnesses still let the guy do it and did not care at all even with 40 witnesses
CB
Crypto Boots
Feb 19, 2026
2.0
Total tech is totally pain in the butt. Reluctant to help. They make it as hard as possible for you. If they didn't trick me into paying for their $200 terrible service already, id definitely go somewhere else. But got to try and squeeze a little valve out of them.
RB
Richard Buckman
Feb 19, 2026
1.0
Purchased a Tv and delivered on Tuesday, paid extra to have the T V set up professionals. We are elderly and have not purchased a Tv in many years. Geek squad unpacked TV and set it on the the cabinet. He told us the Tv couldn’t not be set up due to having old box from Spectrum. We called Spectrum and they are sending a new box, which we have not received. I just spoke with a human being at Best Buy and will forward my complaint to management. Not happy!
LG
larry guerrero
Feb 11, 2026
4.0
Great experience thanks to a guy named David. Super super courteous, extremely helpful, good people are hard to find, especially ones that do their job like he did thanks again for everything, it is much appreciated
What are the store hours for Best Buy at 561 Boardman Poland Rd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup at this location?
Yes, Best Buy offers curbside pickup services at the Boardman location.
What types of products can I find at Best Buy in Boardman?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy.
Can I get repair services done at this Best Buy?
Yes, Best Buy provides expert repair services with their Geek Squad support available in-store.
Is in-store shopping available at Best Buy Boardman?
Yes, in-store shopping is available and appointments are not required.
Are there nearby places where I can shop or dine before or after visiting Best Buy?
Yes, nearby you can visit The Shops at Boardman Park shopping center, enjoy a meal at Great China Buffet, or have fun at Chuck E. Cheese arcade and pizza restaurant.
Where can I find mobile phone and computer repair services near Best Buy?
Geek Squad, located nearby, offers mobile phone sales and IT/computer repair services to assist you.
What other retail stores are located near Best Buy Boardman?
Nearby retail stores include Dollar Tree, T.J. Maxx & HomeGoods, HomeGoods, Burlington, and JOANN Fabric and Craft Stores.
What payment methods does Best Buy Boardman accept?
Best Buy accepts debit cards and checks; cash-only payments are not required.
How can I reach Best Buy Boardman for inquiries or support?
You can call Best Buy at +1 330-758-6430 or visit their website at https://stores.bestbuy.com/oh/boardman/561-boardman-poland-rd-257.html.
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