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Best Buy

4.0
(750 reviews)

Business Details

(330) 758-6430

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
561 Boardman Poland Rd, Boardman, OH
44512, United States

Hours

Reviews

4.0
750 reviews
5 stars
420
4 stars
145
3 stars
52
2 stars
33
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some staff being described as helpful and knowledgeable, while others were reported as rude or unprofessional.

Product Availability

Customers expressed frustration with product availability and delivery issues, including receiving incorrect or used items.

Staff Knowledge

Many reviews highlighted the staff's knowledge and willingness to assist, although there were instances of inadequate training or lack of assistance.

Return Policy

The 15-day return policy received criticism, with customers feeling it was too short and led to dissatisfaction with exchanges.

Overall Experience

While some customers had excellent experiences and praised specific employees, others reported significant frustrations, leading to a mixed overall perception of the store.
  • LC
    Lola Clearwater
    2 days ago
    4.0
    I made an appointment with Geek Squad Geek Squad tried to fix my computer in front of me then he said he had to take it in the back and plug it into the main computer. He brought it back out and said it doesn’t work. You can’t return it because you’ve owned it for six months and you have to take it to an Apple authorized special place to get a new motherboard and I was like what I just spent $3000 on this computer are you kidding me and I’ve only used it three times so anyhow I go home and he totally wiped the software off my computer and now I’m in limbo. I gotta take it back and try to convince them to do it to fix what they broke on my computer. Geek Squad waste of money.
  • DH
    Dalton Hollingsworth
    5 days ago
    1.0
    The manager with ponytail and glasses allows people to cut huge lines and even with wittnesses still let the guy do it and did not care at all even with 40 witnesses
  • CB
    Crypto Boots
    Feb 19, 2026
    2.0
    Total tech is totally pain in the butt. Reluctant to help. They make it as hard as possible for you. If they didn't trick me into paying for their $200 terrible service already, id definitely go somewhere else. But got to try and squeeze a little valve out of them.
  • RB
    Richard Buckman
    Feb 19, 2026
    1.0
    Purchased a Tv and delivered on Tuesday, paid extra to have the T V set up professionals. We are elderly and have not purchased a Tv in many years. Geek squad unpacked TV and set it on the the cabinet. He told us the Tv couldn’t not be set up due to having old box from Spectrum. We called Spectrum and they are sending a new box, which we have not received. I just spoke with a human being at Best Buy and will forward my complaint to management. Not happy!
  • LG
    larry guerrero
    Feb 11, 2026
    4.0
    Great experience thanks to a guy named David. Super super courteous, extremely helpful, good people are hard to find, especially ones that do their job like he did thanks again for everything, it is much appreciated

Frequently Asked Questions About Best Buy

What are the store hours for Best Buy at 561 Boardman Poland Rd?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy offer curbside pickup at this location?

Yes, Best Buy offers curbside pickup services at the Boardman location.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
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