Best Buy

Reviews

• CY

  Chad Youkers

  4 days ago
  1.0
  After spending thousands of dollars in 2026 alone (not to mention what I have spent at this location over the years), today was the final straw. As I was rebuilding my home office recently, I have purchased quite a few items. One of them was a $30 cable that I found out that I didn't need. I bought it approximately 2 months ago. I live an hour or so away from the store, so it took me a while to return it. When I tried to today, I was denied a refund, or even store credit (claiming that it was open - it wasn't). We are talking about a $30 cable. I was prepared to spend $300 - $500 on other stuff that I needed. To say that I've had it with retail would be an understatement. From now on, I will just buy the stuff from Amazon online. It's cheaper, and their return process is much easier. I can't wait to watch this location, and others, go out of business because of behavior like this. Highly disappointed.
• YS

  your new stepdad

  Mar 28, 2026
  5.0
  Maz was incredibly helpful and beyond charismatic. Great recommendations and helped us find what we needed super quickly. this is my new go-to best buy.
• DS

  Dan Stone

  Mar 25, 2026
  5.0
  Helped us load our freezer. In the past they've helped us load other things.
• MD

  Mary Davidson

  Mar 14, 2026
  5.0
  So very helpful! George was able to FIX everything in such a short period of time! I will definitely go back when (not if) I have any other issues. I am so appreciative of all his help! Thank you! Thank you!!
• JB

  Jen Brock

  Feb 26, 2026
  3.0
  We came in on 2-23-26 and Kevin aka big red was absolutely awesome. My iPhone 16 pro max was obliterated and I was extremely emotional about losing things on my phone. He was very helpful in showing me I wouldn’t lose everything and helped tremendously in explaining how it couldn’t be fixed but would be able to order a new one! We left very satisfied that night. When I got home I checked with my service provider and found out I wouldn’t be able to use the new phone. My husband called that next day (2-24) and spoke with Colby. He basically told my husband that since it had already been shipped he couldn’t issue a refund and that there was nothing he could do, and with that he hung up. When my husband relayed the message I wasn’t too happy. There was no explanation or anything of what COULD be done. I immediately got online to speak with a live agent to get answers. She stated that something absolutely could be done and that what Colby had said was incorrect. I’m assuming since he’s a service repair agent that customer service isn’t his strong suit. My husband called back today as I’d received an email that the phone had arrived at store. Again when my husband called he spoke with Colby. Today (2-26) he issues the refund. I’m still very upset over what my husband was told on 2-24 and it was extremely unprofessional. We never should’ve been told nothing could be done and left it at that. I’m positive if Kevin had been answering phones the 2-24 phone call would’ve been WAY different. We love Big red he gets 5/5 stars. Colby gets 1. Huge shoutout to Kevin for being awesome at what he does!

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