Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Beachwood, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
281 reviews
5 stars
238
4 stars
15
3 stars
5
2 stars3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of employees like Logan, Corey, and Genesis.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported negative experiences with rude staff or lack of assistance.
Efficiency
Several reviews noted the quick and efficient service provided by staff, especially during busy times.
Store Environment
Customers appreciated the friendly atmosphere and cleanliness of the store, contributing to a positive shopping experience.
- MMMarquita MooreDec 31, 20255.0Very professional i have been with Verzion for 10 great company
- PSPeter SalkDec 15, 20255.0Frank at Victra on Chagrin Blvd. in the Cleveland area was very helpful and patient with selecting a new phone and getting it set up.
- JHJack HartDec 5, 20255.0So I live in Lyndhurst, I’m 5 minutes from a Verizon store, but because of so many bad reviews I went too the one on chagrin in Beachwood, I’m so glad I did , Frank took really good care of me he explained everything to me, TJ was also a really big help, I highly recommend you coming here and ask for Frank or TJ
- RORobert OReillySep 28, 20251.0Just left this store today. There was only one employee and he was the rudest person I’ve ever talked to in my life. When I walked in, he looked visibly annoyed that he had a customer. He was listening to a football game, which he never turned off during our conversation. Then he starts giving me attitude about how I’m not understanding the promotion. And instead of explaining it to me, he starts rolling his eyes and acting like I’m an idiot for not understanding. Worst Customer service experience of my life.
- LMLisle MerrimanAug 8, 20255.0Marcus was excellent. Super-patient, all the while that he was dealing with many customers who came in –– and he was the only Verizon employee present. He explained everything clearly, and was really professional. I appreciate it very much.
Frequently Asked Questions About Verizon
What types of products does Verizon in Beachwood, OH offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and Casemate.
What are the store hours for Verizon in Beachwood, OH?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store in Beachwood offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment methods does Verizon in Beachwood accept?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle my old electronics at this Verizon store?
Yes, Verizon in Beachwood offers electronics recycling services.
What languages are supported by the staff at this Verizon location?
They provide service in English and Spanish.
Where can I find a hair salon near the Verizon store for a quick appointment?
Great Clips and Lush Salon & Nail Spa are nearby hair and beauty salons where you can get haircuts and other beauty services before or after your visit.
Are there any popular food spots near Verizon in Beachwood?
Yes, you can visit Crumbl Cookies, Bruegger's Bagels, Marco's Pizza, or City Barbeque located nearby for snacks or meals.
If I need to withdraw cash or access financial services nearby, what options are available near the Verizon store?
There are several nearby options including Huntington Bank ATM, Coinme currency exchange, Western Union money transfer, and A.N.D. Direct financial counseling services.