Verizon

4.6
283 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Beachwood, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
24315 Chagrin Blvd, Beachwood, OH
44122, United States

Hours

Reviews

4.6
281 reviews
5 stars
238
4 stars
15
3 stars
5
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of employees like Logan, Corey, and Genesis.

Mixed Experiences

While many reviews highlighted excellent service, some customers reported negative experiences with rude staff or lack of assistance.

Efficiency

Several reviews noted the quick and efficient service provided by staff, especially during busy times.

Store Environment

Customers appreciated the friendly atmosphere and cleanliness of the store, contributing to a positive shopping experience.
  • MM
    Marquita Moore
    Dec 31, 2025
    5.0
    Very professional i have been with Verzion for 10 great company
  • PS
    Peter Salk
    Dec 15, 2025
    5.0
    Frank at Victra on Chagrin Blvd. in the Cleveland area was very helpful and patient with selecting a new phone and getting it set up.
  • JH
    Jack Hart
    Dec 5, 2025
    5.0
    So I live in Lyndhurst, I’m 5 minutes from a Verizon store, but because of so many bad reviews I went too the one on chagrin in Beachwood, I’m so glad I did , Frank took really good care of me he explained everything to me, TJ was also a really big help, I highly recommend you coming here and ask for Frank or TJ
  • RO
    Robert OReilly
    Sep 28, 2025
    1.0
    Just left this store today. There was only one employee and he was the rudest person I’ve ever talked to in my life. When I walked in, he looked visibly annoyed that he had a customer. He was listening to a football game, which he never turned off during our conversation. Then he starts giving me attitude about how I’m not understanding the promotion. And instead of explaining it to me, he starts rolling his eyes and acting like I’m an idiot for not understanding. Worst Customer service experience of my life.
  • LM
    Lisle Merriman
    Aug 8, 2025
    5.0
    Marcus was excellent. Super-patient, all the while that he was dealing with many customers who came in –– and he was the only Verizon employee present. He explained everything clearly, and was really professional. I appreciate it very much.

Frequently Asked Questions About Verizon

What types of products does Verizon in Beachwood, OH offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What brands are available at this Verizon Authorized Retailer?

Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and Casemate.