Geek Squad

Reviews

• AL

  Alysia Leos

  Apr 20, 2023
  1.0
  i bought a washer and dryer through best buy and my washer ended up going from a power surge in the electric. nonetheless, it’s covered under the warranty i bought for it. we had a guy come out who said the part needed ordered and we’d be on priority to get it installed when it came in. well 2 weeks later we’re still getting pushback for someone to come out to install it. i have four children, who happen to be all boys so we do A LOT of laundry around here. i’ve spent almost $110 now at the laundromat because i still don’t have a working washing machine. these people are a huge JOKE.
• CP

  Chrissy Perin

  May 1, 2021
  5.0
  Took my phone in since its having some issues. I was helped by a great guy named Kobe.He was very knowledgeable and friendly. Ask for Kobe he knows his stuff 😊
• KS

  Kay Silva

  Jul 29, 2019
  1.0
  We hired and payed for geek squads associates to come out and install a wall mount for out television. They arrived and refused to install the mount we had purchased previous. After being unsuccessful in selling their merchandise to us we were told that they would return the following day to install the tv but we had to go and purchase a new wall mount from Best Buy by the next day. They wouldn’t give a time frame and didn’t even put in an official change in the service. We decided not to go this rout and get a refund for the services they didn’t perform. We were told we had to contact the store we contacted originally. We did so that day and a gentleman named Brett said he would make sure we got our refund and call us in 24 hrs to confirm. If not we would see it in a week. We waited for a week and neither saw the refund or heard back from Brett. I spent over an hour on the phone with customer service who said that the technicians marked the job as completed.... so they took the money and said well it’s their problem now. Now we are being assured we will see the refund in another 3-5 business days. We shall see.....What a hassle and how extremely frustrating to have to jump through hoops because of their employees deliberate misconduct. In the end I had to speak with 5 different employees at three different levels to get my money returned to me. So disappointed as these are one of a few companies that perform these services.

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