Verizon

3.7
272 reviews

About

Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Athens, OH location.

Location

Verizon
551 E State St, Athens, OH
45701, United States

Hours

Reviews

3.7
272 reviews
5 stars
140
4 stars
32
3 stars
34
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were described as rude or unhelpful.

Billing Issues

Numerous customers reported problems with billing, including unexpected charges and difficulties in resolving billing disputes.

Store Experience

Many reviews highlighted long wait times and inadequate staffing, leading to frustration among customers.

Product Knowledge

While some staff were noted for their knowledge and helpfulness, others were criticized for lack of information and inability to resolve issues.
  • RB
    Ralph Berry
    Dec 14, 2025
    1.0
    Tried to call sales but they don’t have voicemail setup so I can’t never get through. Maybe they should try t-Mobile service
  • DH
    Diane Hill
    Nov 19, 2025
    1.0
    I called this Verizon store about switching from AT&T. I went into the store a couple days later and met with the guy who quoted me the price. He was able to switch the service on my phones quick. When I asked him about the plan, he said everyone is automatically signed up on the welcome plan and that I had to call a number to get the 55+ plan. The next day I got an email from Verizon with a purchase receipt that he drew a line where the customer signature was. Instead of the $83 he quoted me, it said my service would be $198 each month. My AT&T service for two phones and a watch with the 55+ plan was only $90. Not only did he quote me a price that was wrong to get me to switch, but he signed the agreement as me.
  • ST
    saffron tonton
    Sep 19, 2025
    5.0
    My experience today was genuinely full of Calm & Clarity. The Verizon Specialist was in the present. moment with me~ Knowledgeable* engaging and calm.. I have full confidence in my new iPhone 17 Pro Max. Because of him. His name is Aaron. A truly kind human.Being 🌺
  • LB
    Latna Bennington
    Sep 6, 2025
    3.0
    They have 3 cells and 1 Internet in my bill. I only have Internet
  • RF
    Rita Fultz
    Sep 5, 2025
    5.0
    I have been. In the store and every body has help me