Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Ashland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
270 reviews
5 stars
140
4 stars
42
3 stars
24
2 stars
12
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the politeness and helpfulness of staff, with specific mentions of individual employees providing excellent service.
Long Wait Times
Numerous reviews highlighted long wait times to receive assistance, leading to frustration among customers.
Mixed Experiences
While some customers had positive experiences, others reported unprofessional behavior and inadequate support, indicating inconsistency in service quality.
Product Availability
Several customers noted limited stock of devices and accessories, which affected their shopping experience.
Store Environment
The store was described as clean and organized, but some customers felt that staff were more focused on personal interactions than assisting customers.
- CSChristian Stacy5 days ago5.0This is personally my favorite Verizon store to visit. I've always had an excellent experience with the store representatives. They are polite, informative, and willing to help. I've been here countless times with good experiences, especially tonight when I made a visit about an hour before closing. I had to get a replacement device, which arrived yesterday. Everything was working great, but I ran into some trouble with my SIM not working properly, and so I visited to get help from the Verizon team. Both gentlemen were incredibly polite, and willing to assist. I was out the door shortly after, all setup and good to go! Couldn't have been happier with the service. I will definitely continue to shop at this location.
- KAKelsy AndersonSep 25, 20255.0AJ, the manager, was perfectly professional and competent!
- JKJason KrebsAug 5, 20255.0Moriah did an excellent job helping me as I'm one of the most impatient people in the world. Thank you so much!
- MAMelissa AhmadJul 28, 20251.0Went in last weekend as my husband had lost his phone, I got an upgrade he got a brand new phone (iPhone 16) and we were told if he finds his old phone to come back within a month and get the credit for it. We found his phone and went back this weekend to turn it in and we’re flat out refused. The girl working said we’re closing in 20 mins we can’t do phone transfers, mind you we went in the same time to buy phones the weekend before and it was fine cause we were spending money. Very unprofessional had a horrible attitude like she was doing us a favor. I will never go back to this Verizon store. We called customer service where we were helped and a very kind gentleman took the time to help my husband transfer his data over which only took a few minutes and is sending us a label so we can just mail the old phone back. Way to go Verizon employee for losing loyal customer. Judging from other reviews I don’t seem to be the only one who thinks service at this location is horrible. Maybe if the employees were less interested in hanging out with their friends at the store helping paying customers wouldn’t feel like such a big inconvenience to them.
- JHJeff HallJul 20, 20251.0I visited store to make a line change to my business account and upgrade but that didn’t happen. Person checked me in then said I needed to start process of line change on via my phone while waiting for someone to help me. The process was not working as it was supposed to and they kept bypassing me in the line instead of trying to help me out with my issue. I went back to the person I talked to first and they basically dismissed me and told me to do whatever I needed to do on the phone to talk to somebody on the phone. After 45min of struggling with it and no success I left the store without a resolution at all nor an upgrade. I’m a $400+ a month business customer and this type of service makes me second guess why I continue to do business with them.
Frequently Asked Questions About Verizon
What types of mobile devices can I find at the Verizon store in Ashland?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and devices from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon store hours in Ashland?
The Verizon store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday 9:00 AM to 6:00 PM, and Sunday 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at the Verizon Ashland location?
Yes, you can schedule your in-store appointment online or through the My Verizon app for added convenience.
What delivery and pickup options does the Verizon store in Ashland offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
What payment methods does Verizon accept at the Ashland store?
Verizon accepts debit cards, mobile NFC payments, and checks; they do not require cash only payment.
Does Verizon Ashland provide free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to customers during their visit.
Which nearby places can I visit for food before or after shopping at Verizon Ashland?
You can visit nearby restaurants such as Jersey Mike's Subs, Dunkin', Wendy's, or Pulp Juice and Smoothie Bar for a variety of dining options.
Are there any nearby gyms or fitness centers close to the Verizon store in Ashland?
Yes, nearby gyms include Snap Fitness, CrossFit 419, and Ashland Warehouse 24 Hour Gym for your fitness needs.
What nearby hotels can customers stay at when visiting the Verizon store in Ashland?
Nearby hotels include Hampton Inn & Suites Ashland, Quality Inn, SureStay Plus Hotel by Best Western Ashland, Holiday Inn Express & Suites Ashland, and Wingate by Wyndham Ashland.
What business services are available at Verizon Ashland?
Verizon provides business cell phones, mobile hotspots, tablets, laptops, as well as mobile plans, wireless internet plans, and voice plans tailored for business needs.