Verizon

Reviews

• PW

  Pam Ward

  3 days ago
  5.0
  I went to the Verizon store across from Walmart yesterday and Jacob W helped me work through a few things.I have to say it's the best Verizon store I have EVER been in. Excellent customer service.Thank you!
• VE

  Victor Earhart

  Feb 19, 2026
  5.0
  Ashley and Erica did great work, was very helpful
• DM

  D M

  Feb 1, 2026
  5.0
  Switched from sprint get the same service at a lower price. They made switching easy. I later had a question about a bill and they were great to work with in store and cleared up all of my concerns.
• AJ

  Andy Jones

  Jan 19, 2026
  5.0
  This Verizon had some of the best customer service I have ever received from a Verizon store. This girl named Hayley was one of the most respectful and understanding people I have worked with. Her managers Gary and Jared even came and introduced themselves and thanked me for my business even though I was only in there for some troubleshooting. All 3 of them were no strangers to getting past any difficult situation they were faced with my terrible technology knowledge. They were appreciative of me and considerate of my time. One of the best Verizon visits I have ever had and I will never dread having to go into a store as long as it is this one in Ashland, Ohio! I will definitely be back when I am ready to get a new phone or upgrade! 10/10
• LR

  Little Runnergurl

  Jan 11, 2026
  5.0
  After spending way too much time with Verizon’s online chat to fix my home internet, I was fully traumatized. The experience can best be described as doing colonoscopy prep for three straight days while surviving the worst norovirus of your life… fueled only by sugar-free Haribo gummy bears. Brutal. I walked into the Verizon store in Ashland, Ohio fully prepared for more suffering. Instead, I was immediately proven wrong. Working with Jacob was the complete opposite of my online experience....like sinking into the world’s best relaxation massage while gentle wisps of lavender floated through the air. He was calm, knowledgeable, compassionate, and handled everything effortlessly while I got to actually relax (a miracle, honestly). And then there was the icing on the cake: a wonderful blonde associate whose name I sadly can’t remember, but whose impact I absolutely will. She was like someone magically appearing with warm, gooey chocolate chip cookies at the exact moment you need them most. Every time Jacob hit even the smallest roadblock, she swooped in seamlessly to help, keeping everything moving smoothly and efficiently. Together, they went above and beyond — walking me through setting up my account, making sure I understood all the extra perks, and ultimately saving me a boatload of money. No rushing, no pressure, just genuinely excellent service. If Verizon corporate wants to know how a store should operate, this is it. 10,000/10 — would recommend without hesitation. 👏📱✨

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