Verizon

4.6
290 reviews
Get DirectionsCallWebsite

Business Details

7566 Oak Point Road, Amherst, OH
44001, United States
(440) 984-5200
https://www.victra.com
GoogleFacebookInstagramTwitterLinkedIn

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Amherst, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
7566 Oak Point Road, Amherst, OH
44001, United States

Hours

Reviews

4.6
283 reviews
5 stars
243
4 stars
6
3 stars
10
2 stars
1
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving high marks for their service.

Professionalism

Most reviews highlighted the professionalism of the staff, with many customers appreciating the lack of pushy sales tactics and the patience shown during the service.

Mixed Experiences

While many had positive experiences, some customers reported poor service, particularly regarding unresolved issues and unhelpful staff.

Efficiency

Several reviews noted the quick and efficient service provided, with staff able to handle multiple customers and issues simultaneously.

Store Environment

The store environment was generally described as pleasant, with many customers feeling welcomed and well taken care of.
  • EC
    Emily chokan
    Nov 11, 2025
    5.0
    Alyssa took care of me, (Elyria/amherst location) and gave fantastic service! Easiest and most stress free experience I’ve ever had with Verizon!
  • SM
    Sean McGarry
    Nov 8, 2025
    5.0
    I bought the wrong cord for my car and they took them back and exchanged them for the right ones. The associate was very helpful and easy to work with!
  • GW
    Gail Watson
    Oct 30, 2025
    5.0
    They made upgrading our phones such a pleasant experience. Demonte went out of his way to get us the phones we wanted and the best deal on phones, cases and chargers. Very courteous and genuinely nice employees. They transferred our phones quickly and professionally. It was the best experience I’ve ever had at a Verizon store. I will be using this store again.
  • JC
    Jennifer Cale
    Aug 31, 2025
    5.0
    This location always has people who solve problems. Always friendly, and helpful. Not rushing you at the door to pressure you with a sale. Refreshing.
  • BW
    Bob Whitman
    Jul 28, 2025
    5.0
    It was absolutely the best customer service I have ever experienced. I am not a tech person but Justin walked me through everything I needed to do to set up my new phone and home internet.
Read more reviews on Google

Frequently Asked Questions About Verizon

What types of wireless devices does Victra in Amherst, OH offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Victra in Amherst?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.