Geek Squad

3.6
31 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
96 Rothrock Rd, Akron, OH
44321, United States

Hours

Reviews

3.6
31 reviews
5 stars
19
4 stars
1
3 stars
1
2 stars
1
1 star
9
  • CH
    Charles Hairston
    Aug 31, 2025
    2.0
    My laptop was locked by "bitlocker" so I took it to them and they were able to make it functional again; although I had to do a lot of personalization. One of the folders that they backed up wouldn't open due to permissions. They took over my computer remotely and couldn't correct the problem, so I was told to take it in for service. Afterwards, I went to the web, found the solution and changed the permissions myself. My wife's laptop wouldn't recognize the internal hard drive, so again I called on Geek Squad. When I picked the computer up I was told that she needed a new motherboard. I refused to accept that, so I posed the issue to HP Community Support, and again found that all I needed was to install the storage management driver. I don't t know where they get these techs from, but it's apparent that they don't know what they're doing. In the HVAC Industry I've seen service people condemn furnaces because they couldn't figure out what was wrong with them. Geek Squad appears to be the same way.
  • MM
    Maelca Duncan (MAELCA)
    Apr 20, 2024
    5.0
    It’s really good
  • RS
    Roy Stephenson
    Aug 1, 2019
    5.0
    Friendly, helpful, and honest. I personally recommend you buy a policy with them.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 96 Rothrock Rd in Akron offer?

Geek Squad provides tech repair, setup, and support services for electronics including computers, cell phones, televisions, and appliances.

How can I schedule a service appointment with Geek Squad at this location?

You can schedule service either in store or online through their website at https://stores.bestbuy.com/oh/akron/96-rothrock-rd-285/geeksquad.html.