My laptop was locked by "bitlocker" so I took it to them and they were able to make it functional again; although I had to do a lot of personalization. One of the folders that they backed up wouldn't open due to permissions. They took over my computer remotely and couldn't correct the problem, so I was told to take it in for service. Afterwards, I went to the web, found the solution and changed the permissions myself.
My wife's laptop wouldn't recognize the internal hard drive, so again I called on Geek Squad. When I picked the computer up I was told that she needed a new motherboard. I refused to accept that, so I posed the issue to HP Community Support, and again found that all I needed was to install the storage management driver.
I don't t know where they get these techs from, but it's apparent that they don't know what they're doing. In the HVAC Industry I've seen service people condemn furnaces because they couldn't figure out what was wrong with them. Geek Squad appears to be the same way.
MM
Maelca Duncan (MAELCA)
Apr 20, 2024
5.0
It’s really good
RS
Roy Stephenson
Aug 1, 2019
5.0
Friendly, helpful, and honest. I personally recommend you buy a policy with them.
What services does Geek Squad at 96 Rothrock Rd in Akron offer?
Geek Squad provides tech repair, setup, and support services for electronics including computers, cell phones, televisions, and appliances.
How can I schedule a service appointment with Geek Squad at this location?
You can schedule service either in store or online through their website at https://stores.bestbuy.com/oh/akron/96-rothrock-rd-285/geeksquad.html.
What are the opening hours for Geek Squad at 96 Rothrock Rd?
Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What is the phone number to contact Geek Squad in Akron?
You can reach Geek Squad at 96 Rothrock Rd by calling +1 330-665-1041.
Where is Geek Squad located in Akron?
Geek Squad is located at 96 Rothrock Rd, Akron, OH 44321, United States.
Are there any nearby places where I can do shopping or grab food before or after my Geek Squad visit?
Yes, nearby you can visit Best Buy for electronics shopping or enjoy meals at restaurants like Cracker Barrel Old Country Store and TGI Fridays.
Is there a gym close to Geek Squad at 96 Rothrock Rd where I can work out?
Planet Fitness is close by and offers gym and fitness services, providing a convenient option for a workout near Geek Squad.
Are there any entertainment venues near Geek Squad in Akron?
Urban Air Trampoline and Adventure Park nearby offers trampoline activities and arcade games, great for some fun before or after your visit.
If I'm traveling to Geek Squad from out of town, where can I stay nearby?
There are several hotels near Geek Squad including Extended Stay America Hotel Akron - Copley - East, Travelodge by Wyndham Akron Fairlawn, and Copley Inn & Suites.
Does Geek Squad offer support for data recovery and appliance repairs?
Yes, Geek Squad provides services including data recovery and appliance repair along with other computer and electronics repair options.