Best Buy

Reviews

• WK

  William Knop

  2 days ago
  1.0
  Horrible !!!!!! Go thru hell trying to actually get a person on the phone!! Dealing with their "AI" assistant is horrible.
• KM

  Kelly Myers

  Feb 14, 2026
  5.0
  We worked with Takahi to find the best laptop for my needs. He was great, very knowledgeable, friendly and it felt like he went above and beyond. Thank you.
• RM

  Robel Mezgebe

  Feb 3, 2026
  5.0
  I walked in not knowing a thing about what’s new with tvs since I haven’t shopped for one in like 10 years. A young man named Omar approached me and was one of the most professional and kind person I have ever spoken to in a store. He broke down the ins and outs for me and asked me questions that I had no idea were important but in fact it helped me understand so much more. He got the guys out to my house and they hooked up all the surround sound he recommended and the new 83” and it was truly the best experience I could’ve had.
• KZ

  Kevin Zita

  Jan 28, 2026
  1.0
  I had the unfortunate experience of purchasing a new TV from Best Buy as a gift. The purpose of this purchase was to choose a TV that checked all of my boxes for a gift (price, install, etc) - while the employees were fairly helpful in chatting about the different options that is where the assistance ended. I was also in town visiting from out of town with the intention of seeing the TV I purchased installed and working (as you'd expect with any large purchase) It seems some of the employees have either been trained to just get sales (to get you out the door) as well as for you to signup for their "Best Buy Membership" to price match - this is _not_ the case and the price change was immediately applied when calling customer support. Also, when paying for essentially "white glove install and delivery" via Geeksquad was anything but. Again, employees telling you instore that "it will be hands free and show you how to do everything" - then leaving our house with a non-working brand new TV for 4/5 days is unprofessional. As previously stated, the whole point of scheduling the install was based on while I was in town. After the TV was DOA (I waited a few hours to see if it would "fix" itself) I went to the store to process an exchange which I learned would take until Saturday (where I'd be out of town), and this is also where I was told I'd have to pay $50 for the membership to be able to get the new price. I already purchased the warranty when I originally bought the TV. I've spent numerous hours on the phone with GeekSquad support, and Bestbuy. Really, once you're out of the store there is ZERO support. There is no real way to get in touch with a manager or even the person that sold me the TV. After waiting 4/5 days when they could finally fit us into their schedule Geeksquad came back out and installed a new TV after my family got to stare at a wall for 5 days and I was already 1000 miles away. Bestbuy went way below my expectations this time especially for spending a few thousand dollars.
• SS

  Sunnysideup

  Jan 22, 2026
  5.0
  Walked in on Wednesday 1/21 and was instantly greeted by a very happy lady in a yellow jacket. She sent us in the right direction. I believe the gentleman's name who helped us was Troy. He was a delight, helped us get a phone.

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